I have been traveling to the area regularly for the past 12 months. I usually do not do this type of thing, but I was so impressed with the staff I wanted to do something to recognize a few of the outstanding ones I encountered. One of the staff informed me management looks at these comments, so here I am. My first stay in the area was at another hotel (which I will not name in case I get stuck there for some reason in the future) and I was disappointed by the hotel appearance and the service. I was told about the Hilton Garden Inn by a coworker. So, I decided to give the place a try.
Over the past 9 months I have stayed almost 30 days at this hotel. My first impression was positive due to the cleanliness of the hotel. What a difference from the other hotel. However, the overriding factor is the staff, and that is why I am here making these comments. My first experience at the Hilton Garden Inn was first met by Stephanie at the front desk. I was taken aback by how helpful she was, and how nice she was when helping me. Sometimes when I ask for things at hotels I feel like I am imposing, because of how busy the staff are during the day. She made me feel very comfortable to ask for little things like a few napkins from the closed kitchen, or a few extra towels. I was very impressed by her. Also, I had the pleasure of talking with Enrique at the front desk on several occasions. After a long stressful day his happy disposition was a welcome sight. After a short while he started to remember my name which impressed me. I recall one time he was getting ready to put cookies out, so I waited. He recognized I was waiting and ran back to put 2 (hot out of the oven) cookies on a napkin for me. This goes for the housekeeping staff as well. During my last trip, I had the pleasure of meeting the house cleaning person responsible for my room. Her name is Pilar. I first arrived during this trip and needed a few extra hangers and she ran some up. The attention to detail in my room did not go unnoticed. From the extra mouthwash she left me to the replaced soap in my soap dish after the first week in the hotel. I asked the front desk and they told me it was also Pilar that was the primary person taking care of my room. Lastly, the food….since I did not interact with the cooking staff I am sorry I do not know their names. They are amazing. The first hotel I stayed at had dried up scrambled eggs and other less than desirable food. And when the food ran out, you thought you were asking for the world to get more put out. However, at the Hilton Garden Inn the hot food coming out of the kitchen was always fresh and tasty. I was amazed at the options available. The price is a little high but if you have status at Hilton the food is free. One suggestion I would make. The hotel used to put coffee out after breakfast. They recently stopped this and it is disappointing. Some evenings, after a long day, I like a cup of coffee. No offense, but I never use the coffee in the rooms at any hotel, ever. I know this sounds like an advertisement, but if you have been staying in the area you know the quality of the average hotel. Being out of town so much, the amenities of a hotel can make life so much more bearable. This is definitely an above average hotel and that is due to the staff….Thank you all for making my stay a good one!
- Official Description (provided by the hotel):
- Discover the best in contemporary accomodations when you book your stay at the Hilton Garden Inn San Bernardino! Our newly built property offers free WiFi Internet access, spacious guest rooms and suites, a state-of-the-art fitness center, an outdoor heated pool and spa, and much more! Our Great American Grill on-site restaurant offers a cooked-to-order breakfast and delectable dinner options. We are located conveniently close to the freeway, but out of reach of the freeway noise. The Hilton Garden Inn is famous for its friendly service (just read the reviews here on Tripadvisor!), and is looking forward to welcome you soon! ... more less
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- Also Known As:
- Hilton Garden Inn San Bernardino Hotel San Bernardino