What a turnaround! We have been here twice before our visit this time, and twice the service had really struggled. The first server on the first trip was blatantly ignoring us, I really don't know how a server can walk by and think we don't see him and he doesn't see us , this guy was full of himself, and should have been in a trade where ego maniacs can prosper. Certainly being a server was not his bag. The manger was hidden, the staff wasn't trained, it was a mess. Great investment , nice place , great potential, but wrong staff.
Second trip, was worse, long wait times, yet this time the waitress looked as though she had the deer in the headlights look, and she was the deer. The place was packed and she was run over by the stampede. Way in over her head. Poor thing.
Something changed this trip: the waiter was ON IT! The drinks came fast, appetizers on point, food on time.
So I see this large looking dude sweeping under the tables , I told my wife, there's the , manager. She disagreed and said please don't say anything to him, he's not the manger he's the busboy. So I asked our waiter , hey is that guy the manager? He said no , he's the ...general manager...so the big man is sweeping floors ? !!!??
Our waiter said that he himself and also been a buss person before he was a waiter, and this GM was the best he had worked for, says the GM doesn't say much unless it needs to be said, other than that he's cool as can be.
If it wasn't for my sister in law liking the berry desert, we would never have gone back before that night after two strikeouts.
Now I'm glad I did , when I see the GM working so hard on the staff and sweeping floors, im going back, because even when it's busy like that place gets, I know someone is really trying,
A GM that sweeps the floors, while walking around the restaurant , checking it out, probably washes dishes too. And the waiter complimented his gm? dang, thats cool. That's a manager. Great job!
What an improvement!! Stay on it!! Well be back!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.