I had been to Cook before with my brother in October and had a lovely dinner (we brought our own wine). My brother and I wanted to take our parents back to Cook when we were there with them on a family trip this weekend. What a mistake!! We had to wait 30 minutes to be seated (even though we had a 7:30 reservation that I made months ago). We ordered some calamari and mozzarella as appetizers, both of which were unimpressive and bland. My father, who has been collecting wine for 35 years and knows just as much as any winemaker, ordered a bottle of merlot and sent it back because it had gone through secondary fermentation. He then ordered another wine that was corked and sent it back again. The manager came over and asked what the problem was, and my dad calmly told him that both the wines were compromised. The manager rudely told him that there was nothing wrong with the Merlot, and then he asked us to leave. SERIOUSLY? First of all, the customer is always right. Second of all, what kind of manager can't recognize damaged wine? And thirdly, your response is to kick out your customers instead of offer them another wine or some better service??? I'm sorry, but this is St. Helena, not New York City or Chicago. You should have the time to take care of your customers. Fortunately we went down the street to French Blue where the service and food is much better. Cook has rude service, bland food, and an unimpressive atmosphere. Never again.
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