I booked this hotel through Booking.com. But I had to change my itinerary and needed to stay in downtown area. After I cancelled, I was told to wait for 7-8 business days for the refund. So I waited and didn’t receive my refund on the 8th day. As a result, I had to cut my trip short because I needed the money to stay 3 more days in SF area. The front desk person said that the general manager who was responsible for processing the refund had gone for a vacation for 2 weeks and no one could confirm whether the refund had been made. Then finally the general manager got back from a long vacation. Although she has forgotten to deposit the refund, she was not apologetic at all. I wanted to hear at least “I’m sorry” from her. The other reception person who called me sounded very rude, too. She also did not apologize. The rude attitudes of the hotel staffs left me with a bad impression of the hotel. Anyway, don’t book this hotel if you aren’t sure about your travel itinerary. Hotel itself looked nice, but it is in a very run-down depressive looking area of town and there is nothing to see around the hotel (just Denny’s and McDonald). Women travelling alone (like me) are not advised to stay here unless they have cars. But then they will have to worry about for paying for the parking in the downtown area.
- Official Description (provided by the hotel):
- Come see our new guest suites, beautiful new lobby decor and spacious breakfast area! The Governors Inn Hotel, a Sacramento Hotel, has just completed phase one and two of a million dollar property renovation. We are thrilled with the beauty and comfort of our complete make over of our guest rooms. You will completely be relaxed and ready for your day after spending a night with us. The beautiful and sparkling lobby area is comfortable for meetings or just relaxing after a busy day. ... more less
- Reservation Options:
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- Also Known As:
- Governors Hotel Sacramento