When I checked in at 9pm I found the smoke detector in the room was beeping. I called the front desk and asked for a new room. Was told that they would not accommodate my request and that they would send an engineer to the room. After 20 minutes I took my bags to the front desk, told them I'd be sitting in the chair in front of them and asked that they inform me when the smoke detector had been fixed (9:20 pm at this point). Forty minutes later (10pm) I approached the desk and asked if the detector had been fixed yet. The woman called the engineer and was told that he'd called the other woman at the desk 30 minutes before to let her know it had been taken care of. As far as I'm concerned this was completely unacceptable. Will not stay at this hotel again, and will think twice about a Double Tree. I travel A LOT. Have never experienced this level of disregard here or internationally.
- Official Description (provided by the hotel):
- The DoubleTree by Hilton Sacramento is a full-service, environmentally friendly hotel in Sacramento, centrally located to all of the exciting attractions and happenings in Sacramento. Located in the Point West Marketplace, our Sacramento hotel is within walking distance to the region's largest shopping mall, Arden Fair, featuring over 165 specialty stores. The Sacramento area welcomes business and leisure travelers with award-winning shopping, dining, and entertainment options. Conveniently located off Business 80, our hotel is just 5 minutes from downtown Sacramento, the State Capitol, Sacramento Convention Center, and Old Sacramento. We are 12 miles from the Sacramento International Airport (SMF), and provide convenient, ample parking. Boasting some of the largest guest rooms in Sacramento, each of our 448 non-smoking beautifully appointed rooms offers brand new Sweet Dream beds, an ergonomically designed workstation equipped with a two line phone and voicemail, and Internet service. Amenities include a hairdryer, luxurious bath amenities, an iron and ironing board, an alarm clock with MP3 connection, a flat screen TV with a variety of cable channels, and much more! ... more less
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- Also Known As:
- Doubletree By Hilton Sacramento Hotel Sacramento
- Sacramento Doubletree
- Doubletree Sacramento