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“OK Hotel. Unfriendly front desk clerk”

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DoubleTree by Hilton Hotel Sacramento
Ranked #15 of 82 Hotels in Sacramento
Reviewed December 3, 2009

When I checked in at 9pm I found the smoke detector in the room was beeping. I called the front desk and asked for a new room. Was told that they would not accommodate my request and that they would send an engineer to the room. After 20 minutes I took my bags to the front desk, told them I'd be sitting in the chair in front of them and asked that they inform me when the smoke detector had been fixed (9:20 pm at this point). Forty minutes later (10pm) I approached the desk and asked if the detector had been fixed yet. The woman called the engineer and was told that he'd called the other woman at the desk 30 minutes before to let her know it had been taken care of. As far as I'm concerned this was completely unacceptable. Will not stay at this hotel again, and will think twice about a Double Tree. I travel A LOT. Have never experienced this level of disregard here or internationally.

  • Stayed: November 2009, traveled on business
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Thank Where2GoWhere2go
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dunebuggyfun, Manager at DoubleTree by Hilton Hotel Sacramento, responded to this reviewResponded February 1, 2010

Thank-you for choosing Doubletree Hotel Sacramento! We missed an opportunity to WOW you, so we thank-you brining this to our attention. We will take this to our Front Desk team and your this situation as a training item and We look forward to your next visit, so we can beat your expectations. Thank-you again!

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1,332 - 1,338 of 1,400 reviews

Reviewed November 25, 2009

I have reserved a couple of rooms for my friends and I for the upcoming weekend, and I am already regretting it. As per instructions after booking the rooms online I called the hotel to confirm the number of beds...as I was needing two rooms, each one with double beds. It seemed to me like a simple ordeal, but the clerk on the other end was rude and wasn't very helpful, as he was telling me that he couldn't hear me... though I could hear that it was extremely loud in the background like club music or something on his end of the line. He told me to call back and hung up on me. Very unprofessional. Didn't sound to me like a nice quiet place to stay at, especially since it is only a wed night and not even the week end yet. I am not feeling very confident that i will arrive on friday and get exactly what I've reserved. Is it not important to have well mannered, knowledgeable staff answering phones, since they may be the first person a guest may interact with at a hotel? Hope they will be more impressive when I do get there. I only rated it 1 star because I have not checked in yet. Perhaps I will change my mind after after the week end.

  • Stayed: November 2009, traveled with friends
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Thank KandieWa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dunebuggyfun, manager at DoubleTree by Hilton Hotel Sacramento, responded to this reviewResponded December 1, 2009

We apologize for your first impression of our hotel! The priority of our staff is make you feel welcome and appreciated; clearly we missed an opportunity to WOW you! We are embarrassed that your first impression made you want to write this review. We would like to know how your stay went, so that we can follow-up on any other concerns. Thank-you again for choosing Doubletree Hotel Sacramento!

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Reviewed September 25, 2009

My vehicle was broken into and items stolen just outside the portico to the right of the entrance. I was close so I did not think there would be a problem…boy was I wrong. It amazed me that the employee was not even surprised and just went about the business of gathering his report information. He informed me that the Sacramento Police Department is understaffed, do not treat car break-ins as a priority and to call them is useless. You must file your report online. I have used this hotel for presentations, seminars and meetings in the past, but now I will think twice before using them again. I will also make sure I warn my travel industry partners before they think of using this hotel for their functions. The room price is usually good, but not when you have to replace everything in your car. It seems that lately the hotel is a target for the criminal element, as they have learned that the Doubletree Hotel Sacramento takes little interest in stopping their productivity.

  • Stayed: September 2009, traveled on business
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Thank SVisAlwaysInHotels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 22, 2009

Just perfect! Great place to stay and no drawbacks. Enjoyed.

  • Stayed: September 2009, traveled as a couple
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Thank Traveller3333333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 23, 2009

Stayed 3 nights for a convention in midst of cross country trip. Before even checking in I was concerned about this hotel. I was meeting people out there for a yearly convention . Called another guest who had arrived the day before I was scheduled to and got some disturbing news. The organizer upon checking in had nobody to help her unload her car for an event that was planned well in advance (years). While unloading on a trip to her room her car was broken into. All convention attendees info ( credit cards etc.) was stolen. This was a great inconvenience and worry for all 300 plus of us. What kind of hotel is this? At check in I asked clerk straight out if I needed to worry about my car in their lot. I was told that it did indeed happen a bit and that hotel had no security or cameras in lot. For what this hotel charges per night I don't think it would kill them to hire a couple of guards or install some video so guests feel safe. All that being said this hotel is clean quiet and well maintained. The public areas are pretty and staff were friendly and helpful. The grounds are nice with a large pool and lovely gardens with a stream and ducks. The property is sprawling so be ready to do some walking to and from your room though. Okay place to stay if you are not driving or have a rental. would recommend but with some warnings.

  • Stayed: August 2009, traveled as a couple
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1  Thank highwaybound40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dunebuggyfun, owner at DoubleTree by Hilton Hotel Sacramento, responded to this reviewResponded August 31, 2009

Thank-you for your response! The Doubletree Hotel Sacramento did house the convention, however the incident did not happen here. After further investigation, the incident in question actually took place at a competitor hotel located accros the street. The Doubletree Hotel Sacramento takes the security of guests, guest’s property and safety of our employees very seriously and investigates all reported situations. We have a security team onsite that monitors and patrols the entire property, though we can’t be everywhere at all times, we strive to do our best. We apologize for this occurrence and hope that it doesn’t deter you from choosing our location in the future. We would like to take this opportunity to Thank-you for choosing the Doubletree Hotel Sacramento and look forward to beating your expectations next year!

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Reviewed August 10, 2009

I stayed 9 nights and enjoyed the entire stay. The room was large, very comfortable. It is true that the distance from the rooms to the lobby can be very long. I was in the room furthest from the front desk.

The very best was the restaurant and their staff. EVERYONE was helpful and friendly. The food was terrific. I had dinner and lunch here and every meal was great. Also was here during a convention and the banquet food was really, really good. Very unusual.

Tip: If you have an AARP card, use it at the restaurant for a 10% discount on food.

Tip: Bar has 1/2 price food from 4-6 PM daily. A huge Angus beef burger with a slice of cheddar and great sauteed mushrooms, some of the best fries ever for $5.25! It was a huge amount of food.

Tip: Bar is noisy at night an clearly a pick-up hangout. You may want to stay clear. Best bet: drive to Napa or Sonoma and get your own wine.

Tip: cookies are ALWAYS free at the counter. Just ask nice.

Tip: Free wireless was in the restaurant, lobby and pool, but not in all public areas.

Overall, this was a terrific stay and I recommend this hotel to anyone.

  • Stayed: July 2009, traveled on business
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1  Thank RogerNBill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dunebuggyfun, owner at DoubleTree by Hilton Hotel Sacramento, responded to this reviewResponded August 31, 2009

Thank-you for choosing Doubletree Hotel Sacramento, while visiting our capital city! We would like to offer two more tips while staying at our location; sign-up for a Hilton Honors Account and receive points and miles for every qualifying stay and we offer value priced meals in Cityside Café located in the lobby on a daily basis. Thank-you again for choosing Doubletree Hotel Sacramento for your home away from home!

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Reviewed May 27, 2009

OK, so the reason I gave the rooms lower points is because the hotel is very spread out and the different buildings aren't very well labelled--when we checked in at 3am, we were very tired, cold, and in no mood to be carrying our luggage in and out of the reception building and then trying to drive around in the dark finding the correct building.

In any case, the rooms were of course clean and the beds very comfy.
My only complaint about the place was that the staff was either really friendly or quite rude, and it wasn't fun getting the rude ones on the phone while confirming things. I asked for a king bed at around 11pm, and the man I spoke to told me that they had a few handicap rooms available but no standards with king beds. I told him that was fine, if he could reserve that for us, and I guess he figured since it was so late no one would reserve anything else, so he said it wouldn't be an issue and whoever checked us in could just give us the king room. Well, when we got in at 3am, a few "walk-ins" had taken the few king bed handicaps they had left, and so we had to settle for two queen beds. That's fine that they sold out, but I really think the man I had originally spoken with should have reserved the place like I asked him to, and I dunno how believable it is that they had multiple walk-ins on a week night who took all the handicap rooms (which they don't even readily offer you unless you insist that you want something that only the handicap room has left to offer).

Also of note is that there isn't any continental breakfast included. This was lame because all the other 3stars we had stayed at on this stay offered good continental breakfasts and were just as good as this place in other respects.
Anyway, overall, this was a nice hotel that I would stay at again, but I'd Priceline the place because the rates they offer over the phone are double what you can get online!

  • Stayed: May 2009, traveled as a couple
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Thank JackSparrow22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dunebuggyfun, owner at DoubleTree by Hilton Hotel Sacramento, responded to this reviewResponded August 31, 2009

Thank-you for choosing Doubletree Hotel Sacramento! Our hotel is spread out over 17 acres of beautifully landscaped grounds, offering Cityside Café, RJ Grin’s Sports Lounge, 24 hour business center, Precor fitness area and 32,000 sq ft of meeting space, all under one roof! We do apologize for not having a bell person on shift for your late arrival and for the confusion of your bed type that you requested. We missed an opportunity to WOW you, so we thank-you bringing this to our attention. We look forward to your next visit, so we can beat your expectations. Thank-you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Sacramento

Address: 2001 Point West Way, Sacramento, CA 95815-4702
Phone Number:
Location: United States > California > Sacramento
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Business Hotel in Sacramento
Price Range: $115 - $284 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Sacramento 3.5*
Number of rooms: 448
Official Description (provided by the hotel):
The DoubleTree by Hilton Sacramento is a full-service, environmentally friendly hotel in Sacramento, centrally located to all of the exciting attractions and happenings in Sacramento. Located in the Point West Marketplace, our Sacramento hotel is within walking distance to the region's largest shopping mall, Arden Fair, featuring over 165 specialty stores. The Sacramento area welcomes business and leisure travelers with award-winning shopping, dining, and entertainment options. Conveniently located off Business 80, our hotel is just 5 minutes from downtown Sacramento, the State Capitol, Sacramento Convention Center, and Old Sacramento. We are 12 miles from the Sacramento International Airport (SMF), and provide convenient, ample parking. Boasting some of the largest guest rooms in Sacramento, each of our 448 non-smoking beautifully appointed rooms offers brand new Sweet Dream beds, an ergonomically designed workstation equipped with a two line phone and voicemail, and Internet service. Amenities include a hairdryer, luxurious bath amenities, an iron and ironing board, an alarm clock with MP3 connection, a flat screen TV with a variety of cable channels, and much more! ... more   less 
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Also Known As:
Doubletree By Hilton Sacramento Hotel Sacramento
Sacramento Doubletree
Doubletree Sacramento

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