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“Very quiet and clean” 5 of 5 stars
Review of DoubleTree by Hilton Hotel Sacramento

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DoubleTree by Hilton Hotel Sacramento
Ranked #17 of 82 Hotels in Sacramento
San Leandro, United States
1 review
“Very quiet and clean”
5 of 5 stars Reviewed December 13, 2013

I enjoyed my stay here for business. The staff was very courtious, both the front desk staff and the restaurant staff. The room was very quiet and clean, and how can you resist the fresh warm cookie upon registration?

  • Stayed November 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jeffrey B A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosminNicula, Manager at DoubleTree by Hilton Hotel Sacramento, responded to this review, December 14, 2013
Dear Jeffrey B A,

Thank you very much for the wonderful survey. I am glad to see that you had an enjoyable experience. Come back and see us soon. more cookies are waiting for you.

Sincerely,

Cosmin Nicula
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,116 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (128)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
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English first
Spokane, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed December 9, 2013

The hotel, hotel staff, and services staff that assisted with our event did a great job. I definitely recommend this hotel for events and lodging. The beds were extremely comfy and the food tasted great!

  • Stayed December 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Maria G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosminNicula, Manager at DoubleTree by Hilton Hotel Sacramento, responded to this review, December 13, 2013
Dear Maria G,

Thank you very much for the five stars survey posted on TripAdvisor. I am glad to see that your experience compelled you to share our hotel to your fellow travelers. Have a great holiday season and we hope to see you again soon.

Sincerely,

Cosmin Nicula
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Modesto, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 8, 2013

We stayed for one night on a weekend getaway. The room was large with a small balcany, new carpet,
and that wonderful Hilton bedding. Bathroom was spotless with plenty of thirsty towels and lots
of light. The hotel brunch was very nice but a little slow on refilling some of the bowls.
The people at the front desk were helpful, a speedy check-in and out, and who doesn't like a
warm chocolate and walnut cookie? Across the road is Arden Fair Mall, great shopping.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank 844AnneM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosminNicula, Manager at DoubleTree by Hilton Hotel Sacramento, responded to this review, December 13, 2013
Dear 844AnneM,

Thank you for choosing our hotel during your getaway weekend. I am glad to see that you enjoyed what our property has to offer and that you found our staff to be friendly and helpful. Have a great holiday season and we hope to see you again soon.

Sincerely,

Cosmin Nicula
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, United States
1 review
2 of 5 stars Reviewed December 5, 2013

Underwhelming, old and staff stretched too thin. The location is poor, the rooms are loud and the furniture outdated. The bathroom was VERY old and the pipes made weird hissing noises in the middle of the night.

  • Stayed December 2013, traveled on business
    • 2 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Kacey L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosminNicula, Manager at DoubleTree by Hilton Hotel Sacramento, responded to this review, December 13, 2013
Dear Kacey L,

Thank you very much for taking the time to fill out a survey regarding your experience. Please know that your feedback is very much appreciated and will be used to improve and learn.

Have a great holiday season and we hope to see you again soon.

Sincerely,

Cosmin Nicula
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed December 4, 2013

I stayed here on a few occasions in the past few months and while I love the location of this hotel, there are a few glaring nuisances that turned me to other hotels.

Plus:

* Service is top notch. People are friendly and very accommodating. I had a few issues with the room during my stays which was taken cared of quickly and followed up on.
* Location - there are plenty of restaurants and a shopping mall within walking distance if you don't have a car. Driving to downtown is about 10-15 minutes.

Negative:

* The hotel charges $8/day for parking when there are plenty of free parking on the street. In addition, the hotel parking area is not even fenced so it provides almost no real protection to your car while you're parked there.
* The conditions of the rooms are very poor, perhaps the worst of all the DoubleTrees I've stayed at in the past:
*The lights at on of the hallway flickered constantly during one of my visit which is especially creepy at night.
*Rooms are very dated and I found different stains on the wall, carpet, and in the bathroom during my separate stays. In one of my room, the door stop was indented into the wall as if someone punched a hole with it. Also, I found random things like a huge piece of duct tape on the tiled bathtub wall on one occasion which was never cleaned up during my entire stay.
*Toilet does not flush very well, the shower head make constant annoying squeaking noise and will spray in all random directions (not a good thing). Also, the bar that held the towels broke and fell when I tried to place a towel on the bar on 1 occasion.

Other Thoughts:

*The gym is a little bigger and have a little more equipments/machines compared to Hilton Garden Inn and Homewood Suite in the area.
*Breakfast buffet is average. There are quite a bit of selection including hash brown, egg, bacon/sausage, smoked salmon, toast/pastries, cereals, yogurt, fruits, but quality is average at best. However, services are great and it's always wonderful to be greeted with a nice smile and warm welcomes to start your morning.
*The rooms have a balcony so you can sit on the outside if you want. I did not consider this as a positive as the hotel is right next to a busy street and overlooking the parking areas so there aren't really any views to enjoy.

While I really like the service and the location of the hotel, I find the fact that being charged $8/day for parking (when free parking are plentiful on the street and at the mall across the street) and the poor conditions of the rooms out-weight the positives. As a business traveler who stays multiple nights during each hotel stay, I find it more important to have a room that's clean and in decent condition to come back to after a day of work.

Room Tip: Park at the street for free instead of the paying the $8 parking charge/day! The 2 hour parking time...
See more room tips
  • Stayed November 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Jack L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosminNicula, Manager at DoubleTree by Hilton Hotel Sacramento, responded to this review, December 13, 2013
Dear Jack L,

Thank you very much for the detailed survey regarding your stay with us. I have to say that you provided a wealth of information that will help us to go back to our team and revisit some of the things that we can do to improve the guest experience.

Again, than you for your loyalty and we hope that you will visit s again soon.

Sincerely,

Cosmin Nicula
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blackfoot, Idaho
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 4, 2013

Came from out of state for a conference and was extremely disappointed. The television stations would go in and out, the few of them that were available. Exercise room was very small, I had to stand in line to use the equipment; 3 other users and I packed the place. Had to pay $.75 for local phone calls. Four shuttle vans were parked outside the hotel, but drivers were only available for airline staff. I was even denied a trip a couple block down the street to the mall. In general, the facility was expensive and provided few services. Spoke with the hotel and corporate offices about my concerns and was told I shouldn't worry about it since I was traveling for business and it wasn't out of my own pocket. Couldn't believe that anyone would say that to a guest. Very, Very, Very disappointed - should have gone to Motel 6, I would have received better treatment.

Room Tip: Go across the street to the Clarion Inn or Motel 6.
See more room tips
  • Stayed December 2013, traveled on business
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank weavjoel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosminNicula, Manager at DoubleTree by Hilton Hotel Sacramento, responded to this review, December 13, 2013
Dear weavjoel,

Thank you very much for the details provided regarding your experience with us. I am very sorry to see that we did not met your expectations. Only with feedback such as yours, we can go back and look at our opportunities to improve and learn. Thank you again for your comments and we are hoping that you will give us another chance in the future.

Sincerely,

Cosmin Nicula
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, United States
1 review
4 of 5 stars Reviewed November 27, 2013

Here for conference. Nice, if slightly dated facility, clean, friendly & helpful staff. The layout is kind of funky. It's nice that it is right accross from the Mall/Movie theater and a passel of decent relatively budget friendly restaurants. You can walk to all of them.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Marcella R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosminNicula, Manager at DoubleTree by Hilton Hotel Sacramento, responded to this review, November 28, 2013
Dear Marcella R,

Thank you very much for taking the time to fill out a survey regarding your recent stay with us. I am glad that you had an enjoyable experience during your conference. We hope to see you again soon.

Sincerely,
Cosmin Nicula
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Sacramento

Property: DoubleTree by Hilton Hotel Sacramento
Address: 2001 Point West Way, Sacramento, CA 95815-4702
Phone Number:
Location: United States > California > Sacramento
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Business Hotel in Sacramento
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Sacramento 3.5*
Number of rooms: 448
Official Description (provided by the hotel):
The DoubleTree by Hilton Sacramento is a full-service, environmentally friendly hotel in Sacramento, centrally located to all of the exciting attractions and happenings in Sacramento. Located in the Point West Marketplace, our Sacramento hotel is within walking distance to the region's largest shopping mall, Arden Fair, featuring over 165 specialty stores. The Sacramento area welcomes business and leisure travelers with award-winning shopping, dining, and entertainment options. Conveniently located off Business 80, our hotel is just 5 minutes from downtown Sacramento, the State Capitol, Sacramento Convention Center, and Old Sacramento. We are 12 miles from the Sacramento International Airport (SMF), and provide convenient, ample parking. Boasting some of the largest guest rooms in Sacramento, each of our 448 non-smoking beautifully appointed rooms offers brand new Sweet Dream beds, an ergonomically designed workstation equipped with a two line phone and voicemail, and Internet service. Amenities include a hairdryer, luxurious bath amenities, an iron and ironing board, an alarm clock with MP3 connection, a flat screen TV with a variety of cable channels, and much more! ... more   less 
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Also Known As:
Doubletree By Hilton Sacramento Hotel Sacramento
Sacramento Doubletree
Doubletree Sacramento

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