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DoubleTree by Hilton Hotel Sacramento
Ranked #16 of 80 Hotels in Sacramento
Minneapolis, MN
Level Contributor
136 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Very Good and Very Bad”
3 of 5 bubbles Reviewed November 20, 2013

Let's start with the positives first: The staff at this property is extremely friendly and helpful; they go out of their way to make you feel welcome and jump on any request you have. The not so good is the mixture of very dated (70s) decor with some contemporary splashes thrown in. It's like putting granite countertops in your grandmas's kitchen and leaving everything else as it was back in the 1970s. Arriving later in the evening and not wanting to go out for dinner I ate at the hotel restaurant's buffet. Bad move. The food was bland, as was the atmosphere. The exercise room is dark, dimly lit, with poor ventilation - clearly added as an afterthought - and some of the equipment didn't work. This was disappointing after a very pleasant stay at a Doubletree in Monrovia, CA.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MNtravelman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosminNicula, Manager at DoubleTree by Hilton Hotel Sacramento, responded to this review, November 23, 2013
Dear MNtravelman,

Thank you very much for taking the time to share with us your thoughts regarding your experience. I am happy to see that you found our staff to be extremely friendly and helpful. Also, please know that your comments regarding the condition of the property are also valuable and will be shared with the rest of the team.

I want to thank you for being a loyal guest to the DoubleTree family and I am hoping that you will still consider us in tour future travels to Sacramento.

Sincerely,
Cosmin Nicula
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,261 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (140)
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English first
California
Level Contributor
168 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
4 of 5 bubbles Reviewed November 19, 2013

Staying at the Doubletree was the result of a winning online bid for a quick overnight stay. As such it's always potluck on what to expect. The Doubletree is located across the street from the Arden Fair mall with plenty of familiar retail stores within a close radius. In earlier years, this was a Red Lion facility. The lobby has a simple interior with a number of room wings extending from a central hallway. The hotel is 3 stories, with a pool and spa located in a center courtyard area. A small gym is on the first floor with treadmills, weight machines, etc(one of the gym walls is a wall of windows). Towels and a water dispenser are available. The room was standard with a small balcony overlooking parking. The room had EXCELLENT lighting. The room condition was not perfect. However, the room shortcomings were timely addressed and resolved by the staff.

Room Tip: The room we had was on the Arden Fair side of the hotel. Rooms on the opposite side of the hotel ma...
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shewoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosminNicula, Manager at DoubleTree by Hilton Hotel Sacramento, responded to this review, November 23, 2013
Dear shewoo,

Thank you very much for the wonderful survey posted on TripAdvisor. I am happy to see that you enjoyed everything that we have to offer and that our staff took care of all your needs. I trust that we will see you again in the near future.

Sincerely,
Cosmin Nicula
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bakersfield, United States
1 review
5 of 5 bubbles Reviewed November 19, 2013

The hotel staff has been extremely helpful and responsive to our event for the second year in a row! Kudos to Steve Tatro and the catering staff for a job well done! We are planning the next trip to Sacramento and will definitely stay with the Doubletree.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Gary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosminNicula, Manager at DoubleTree by Hilton Hotel Sacramento, responded to this review, November 23, 2013
Dear Gary S,

Thank you very much for the five stars survey. I am glad that you had an enjoyable experience and that the service received from Steve and the rest of the staff was outstanding. We are looking forward to hosting you during your next trip to Sacramento.

Sincerely,
Cosmin Nicula
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, United States
1 review
5 of 5 bubbles Reviewed November 18, 2013

Have stayed here two different times in recent months. High marks for the staff who are cordial, attentive and service-minded. The rooms are stylish and clean and had dinner one evening in the cafe at the hotel. Excellent food and helpful wait staff. I'm going to continue to return when in Sacramento.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Peggy O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosminNicula, Manager at DoubleTree by Hilton Hotel Sacramento, responded to this review, November 23, 2013
Dear Pggy O,

Thank you very much for the five stars survey posted on TripAdvisor. It seems like you had an enjoyable stay with us. Please know that your comments will be shared with the rest of the team.

Sincerely,
Cosmin Nicula
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hayward, United States
1 review
5 of 5 bubbles Reviewed November 13, 2013

Thank you again for such great service provided the wonderful staff at the DoubleTree!! Please commend and applaud a few employees that are extremely special to me as they treat me like family whenever I am in town! Staff from the food and beverage department like Melissa, Melody, Keith, Rickey, and Davis are truly exceptional!! Please inform them on the great work and customer service enthusiasm they bring! Thank You! God Bless! S. Pratap

  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Shaneel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosminNicula, Manager at DoubleTree by Hilton Hotel Sacramento, responded to this review, November 23, 2013
Dear Shaneel P,

Thank you for taking the time to share with your fellow travelers your experience at the DoubleTree by Hilton Sacramento. Please know that the staff members mentioned in this review will be recognized for the service provided.

Have a great rest of the weekend and we hope to see you again soon.

Sincerely,
Cosmin Nicula
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas, United States
Level Contributor
197 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 bubbles Reviewed November 13, 2013 via mobile

This place isn't a hotel, it is a college campus. The room wings are named after California prisons. Hopefully not a foretaste. My room is comfortable and spacious. After all it is only a hotel. I would stay here again. There is a lot to choose from in the immediate walking area for dining. There is a bar in house for your enjoyment.

Stayed November 2013, traveled on business
Helpful?
Thank Jim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosminNicula, Manager at DoubleTree by Hilton Hotel Sacramento, responded to this review, November 23, 2013
Dear Jim M,

First of all I want to thank you for choosing our hotel during your recent visit to Sacramento. I am happy to see that based on your experience you are willing to say with us in your future visits to the area. Also, four wings (San Joaquin, Sutter, El Dorado and Folsom) are named after counties surrounding the Sacramento area and the other two (Arden and Cal Expo) are named after the landmarks adjacent to the hotel: Cal Expo Center and Arden Way.

Sincerely,
Cosmin Nicula
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carmichael, United States
1 review
4 of 5 bubbles Reviewed November 12, 2013

This hotel was picked for a Toastmasters Conference. I live 20 minutes away, but did not want to drive home tired. The service was fabulous but the hotel layout was kind of an octopus maze. The banquet staff were kind and handled our VIPs exceptionally. My biggest challenge was the hike to and from my room to the conference events in heels. My room was adjacent to the freeway but there was no noise.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Kristi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosminNicula, Manager at DoubleTree by Hilton Hotel Sacramento, responded to this review, November 23, 2013
Dear Kristi B,

Thank you for deciding to stay with us during your conference instead of heading back home. I am happy to see that our staff provided great service to you and the rest of the conference attendees. Please know that your comments will be shared with the rest of the team. I agree with you that the hotel is very spread out but it seems like you did your "work out" for the day. :-)

Thank you again for the nice survey and he are looking forward to your return.

Sincerely,
Cosmin Nicula
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Sacramento

Property: DoubleTree by Hilton Hotel Sacramento
Address: 2001 Point West Way, Sacramento, CA 95815
Phone Number:
Location: United States > California > Sacramento
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Business Hotel in Sacramento
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Sacramento 3.5*
Number of rooms: 448
Official Description (provided by the hotel):
The DoubleTree by Hilton Sacramento is a full-service, environmentally friendly hotel in Sacramento, centrally located to all of the exciting attractions and happenings in Sacramento. Located in the Point West Marketplace, our Sacramento hotel is within walking distance to the region's largest shopping mall, Arden Fair, featuring over 165 specialty stores. The Sacramento area welcomes business and leisure travelers with award-winning shopping, dining, and entertainment options. Conveniently located off Business 80, our hotel is just 5 minutes from downtown Sacramento, the State Capitol, Sacramento Convention Center, and Old Sacramento. We are 12 miles from the Sacramento International Airport (SMF), and provide convenient, ample parking. Boasting some of the largest guest rooms in Sacramento, each of our 448 non-smoking beautifully appointed rooms offers brand new Sweet Dream beds, an ergonomically designed workstation equipped with a two line phone and voicemail, and Internet service. Amenities include a hairdryer, luxurious bath amenities, an iron and ironing board, an alarm clock with MP3 connection, a flat screen TV with a variety of cable channels, and much more! ... more   less 
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Also Known As:
Doubletree By Hilton Sacramento Hotel Sacramento
Sacramento Doubletree
Doubletree Sacramento

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