Pros - Free Parking, Shuttle Service and Outstanding Bell Service as he was willing to shuttle us to the CalExpo at our convenience rather than stick to the every 2 hour schedule. Also, room was well appointed and food and drink available until 11:00 pm.
Cons - Booked a Concierge Level room at higher price which indicated Concierge Lounge availability. When we tried to use the Concierge Lounge our room key would not allow access. The Front Desk advised "only certain VIP customers could gain access" BUT in a condesending way let us know she would give us access this one time. Didn't appreciate the attitude especially based on the cost of the higher priced room.
Additionally, rooms are noisy. Rooms facing the freeway are very noisy but also rooms not facing the freeway are noisy from the air conditioning units on the rooftop below our room. Bad design as we could hear our neighbors entire phone conversation through the adjoining door. And finally the "one man" staffing at the bar was insufficent for the crowd so the service was bad.
All in all, not worth the $200 a night price tag.
- Official Description (provided by the hotel):
- The newly renovated Hilton Sacramento Arden West is a full-service Sacramento hotel centrally located in the Sacramento Point West Marketplace. Perfectly located, our hotel in Sacramento has everything within reach with Downtown Sacramento just a quick 4 mile drive away. Providing comfort and luxury to each of our visitors, the Hilton Sacramento is the only full-service, high-rise Hilton hotel in Sacramento. Our Sacramento hotel also offers both business and leisure travelers outstanding accommodations and superior service for an excellent stay in Sacramento, California.Our 100% non-smoking hotel features many amenities for your convenience, including Starbucks Coffee, a complimentary shuttle service to and from the Arden Fair Mall, high-speed wireless Internet access (fees apply), an outdoor pool and deck area with lounge seating, and a modern Fitness. We also provide an onsite gift shop, 18,000 square feet of flexible meeting space, and an open atrium dining area. For our Executive Guests, our Concierge Level features an exclusive lounge area offering complimentary continental breakfast, evening hors d'oeuvres, and late night sweets (Mon-Thu). ... more less
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- Also Known As:
- Hilton Sacramento Arden West Hotel Sacramento
- Hilton Hotel Sacramento
- Sacramento Hilton