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“Experience on TripAdvisor”

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Hilton Sacramento Arden West
Ranked #9 of 81 Hotels in Sacramento
Certificate of Excellence
El Centro, United States
1 review
“Experience on TripAdvisor”
Reviewed October 14, 2013

the experience was satisfactory except for the fact that the toilet function was very slow to where you had to hold the handle down for the bowl to empty lastly the room had no fridge to keep beverages cold though an ice bucket was provided I naturally expected to have a fridge in the room

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Avery D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Summer A, Front Office Manager at Hilton Sacramento Arden West, responded to this review, October 15, 2013
Dear Avery D
Thank you for reviewing our hotel on Trip Advisor. I apologize for the problem you encountered with the toilet function in the guest room, this is certainly out of the ordinary and we would have been happy to address the situation during your visit but appreciate you letting us know now so we can correct the problem. In regards to refrigerators, although our rooms do not come equipped with them we have a limited number available for rent. I hope you will join us again in the future should your travels bring you back to Sacramento.
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808 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
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English first
San Ramon, CA, United States
1 review
Reviewed October 6, 2013

One of the best stays for an annual convention I've had. Safety, quiet, acoustics, comfort and food very nice. Large meeting room great for the main events. We had people in wheelchairs, using walkers or canes, some had hearing or visual deficits, and all had a good time in this Sacramento hotel.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Janice H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Summer A, Front Office Manager at Hilton Sacramento Arden West, responded to this review, October 13, 2013
Dear Janice H,
Thank you for such a lovely review. I am happy to hear your experience was a great one, it is what we strive to achieve for all of our guests. We look forward to welcoming you and your convention back in the future. Have a wonderful weekend.
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Phoenix, United States
2 reviews
Reviewed October 6, 2013

Absolutely the best sleep in many experiences!!! Hilton had the best beds for sleep in all the hotels I have stayed. I was helping family move 1500 miles and this was the best bed with the best experience. Thank you!!!

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Paul T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Summer A, Front Office Manager at Hilton Sacramento Arden West, responded to this review, October 13, 2013
Dear Paul T,
Thank you for staying with us here at the Hilton Sacramento Arden West. I am happy to hear that you had a wonderful nights rest. We hope you will join us again very soon but until then check out Hiltontohome.com to see some of the same comforts of our hotel rooms that you can get for your home!
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Denair, California, United States
Level Contributor
3 reviews
3 hotel reviews
Reviewed October 3, 2013

Great place to stay, be ware of sports group staying though here. The beds were extremely comfortable. I'd stay there again for business. Restaurant was good, bar was good. Facility for our purpose was over all good.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Mary T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Summer A, Front Office Manager at Hilton Sacramento Arden West, responded to this review, October 13, 2013
Dear Mary T,
Thank you for taking the time to review our hotel. We appreciate your business and hope you will join us again in the future should your travels bring you back to Sacramento.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clovis, California
Level Contributor
105 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed October 2, 2013

I'm torn on what rating to give this hotel. On one hand, the staff was very friendly and accommodating. On the other hand, the facility is in need of renovations. It is starting to show its age by carpet in the hallways buckling and having holes in it that catch the heel of your shoe! They also have a Starbucks kiosk in the lobby that has very limited hours. And the restaurant closes for lunch! The fitness center is in very good shape and has lots of up to date equipment and the pool and spa looked nice.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stacy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Summer A, Front Office Manager at Hilton Sacramento Arden West, responded to this review, October 13, 2013
Dear Stacy W,
Thank you for taking the time to review our hotel on Trip Advisor. I appreciate your candor in your review, I will be sharing your comments with our team, and we are always making improvements. Although some of our outlets like the Starbucks kiosk have designated hours we always have at least one eatery option available from 6 am until 11pm daily to meet all of our guest’s needs and cravings. I hope you will join us again in the future should your travels lead you to Sacramento.
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Anaheim
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 27, 2013

I was very happy of how the staff made me feel very welcomed from the minute I walked in to when I left. The rooms were clean and fresh and bright. I stayed alone and I felt very safe. The loby was very welcoming. Check in was easy and quick.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Bernadette O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Summer A, Front Office Manager at Hilton Sacramento Arden West, responded to this review, September 29, 2013
Dear Bernadette O,
Thank you for taking the time to review us on Trip Advisor. I am truly happy you enjoyed your visit and glad we achieved our goal of providing a welcoming environment and great service to you, our guest. I hope you will join us again the next time your travels bring you to Sacramento.
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Sarasota, Florida
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed September 14, 2013

The first thing to mention is the staff is fantastic! Lobby, bar, coffee shop, room service, dry cleaning service are all well done. Food is pretty good too. Executive lounge had some good food and excellent staff, although the drinks were a little pricey. During my last stay they had a Manager's Reception which was very well done by Misty and her staff. Only slight negative is that the rooms sometimes need a little TLC; garbage can liner broken, lounge chair in room looked a little worn, and carpets in hallways look very tired. Small details that would make this hotel exceptional. Location is good with many eating choices close by. I would definitely stay here again, and probably will. :)

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PickyTraveler784
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Summer A, Front Office Manager at Hilton Sacramento Arden West, responded to this review, September 16, 2013
Dear PickyTraveler784,
Thank you for choosing the Hilton Sacramento Arden West. Feedback from our guest’s is essential to improving our service and product and I am glad that you could share with us. It is wonderful to hear that our service was fantastic. All your comments are shared with our management team to help us improve. I am glad to see you plan on visiting us again; we look forward to having you as our guest again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Sacramento Arden West

Property: Hilton Sacramento Arden West
Address: 2200 Harvard St, Sacramento, CA 95815-3306
Phone Number:
Location: United States > California > Sacramento
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Romantic Hotel in Sacramento
#16 Family Hotel in Sacramento
#27 Business Hotel in Sacramento
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Sacramento Arden West 3.5*
Number of rooms: 332
Official Description (provided by the hotel):
The newly renovated Hilton Sacramento Arden West is a full-service Sacramento hotel centrally located in the Sacramento Point West Marketplace. Perfectly located, our hotel in Sacramento has everything within reach with Downtown Sacramento just a quick 4 mile drive away. Providing comfort and luxury to each of our visitors, the Hilton Sacramento is the only full-service, high-rise Hilton hotel in Sacramento. Our Sacramento hotel also offers both business and leisure travelers outstanding accommodations and superior service for an excellent stay in Sacramento, California.Our 100% non-smoking hotel features many amenities for your convenience, including Starbucks Coffee, a complimentary shuttle service to and from the Arden Fair Mall, high-speed wireless Internet access (fees apply), an outdoor pool and deck area with lounge seating, and a modern Fitness. We also provide an onsite gift shop, 18,000 square feet of flexible meeting space, and an open atrium dining area. For our Executive Guests, our Concierge Level features an exclusive lounge area offering complimentary continental breakfast, evening hors d'oeuvres, and late night sweets (Mon-Thu). ... more   less 
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Also Known As:
Hilton Sacramento Arden West Hotel Sacramento
Hilton Hotel Sacramento
Sacramento Hilton

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