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“Great Business Hotel, needs a little TLC.”

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Hilton Sacramento Arden West
Ranked #9 of 81 Hotels in Sacramento
Certificate of Excellence
Sarasota, Florida
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Great Business Hotel, needs a little TLC.”
Reviewed September 14, 2013

The first thing to mention is the staff is fantastic! Lobby, bar, coffee shop, room service, dry cleaning service are all well done. Food is pretty good too. Executive lounge had some good food and excellent staff, although the drinks were a little pricey. During my last stay they had a Manager's Reception which was very well done by Misty and her staff. Only slight negative is that the rooms sometimes need a little TLC; garbage can liner broken, lounge chair in room looked a little worn, and carpets in hallways look very tired. Small details that would make this hotel exceptional. Location is good with many eating choices close by. I would definitely stay here again, and probably will. :)

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PickyTraveler784
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Summer A, Front Office Manager at Hilton Sacramento Arden West, responded to this review, September 16, 2013
Dear PickyTraveler784,
Thank you for choosing the Hilton Sacramento Arden West. Feedback from our guest’s is essential to improving our service and product and I am glad that you could share with us. It is wonderful to hear that our service was fantastic. All your comments are shared with our management team to help us improve. I am glad to see you plan on visiting us again; we look forward to having you as our guest again soon!
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808 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (108)
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English first
Sebastopol, United States
1 review
Reviewed September 13, 2013

Internet promises and actual promises don't match. Internet said Concierge level of service was only $9 and in fact chargedc $20 at check in. Otherwise, room and service were fine. Air conditioning was noisy and intrusive.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Margaret R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Summer A, Front Office Manager at Hilton Sacramento Arden West, responded to this review, September 16, 2013
Dear Margaret R,

Thank you for taking the time to review our hotel. We appreciate your feedback and apologize for any misunderstandings in the presentation of our services. Our concierge level rooms are typically priced higher than our other rooms Monday through Thursday when we offer our concierge lounge. The internet offer you saw when booking your room is an option to upgrade for a fee, but this offer does specify that it is based on hotel availability and not guaranteed. If you desire a concierge level room you can always reserve that specific room type. I hope you will join us again in the future, and please feel free to contact us directly with any questions and we would be happy to assist you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
Reviewed September 12, 2013

With high standards of amenities and service, it is the best buy in the area, and with easy access (with free shuttle) to the Arden Mall (Macy;s and other department stores), great meals in BJ and Chessecake Factory and movies. What else would you need for a hotel

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank fancyguys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Summer A, Front Office Manager at Hilton Sacramento Arden West, responded to this review, September 16, 2013
Dear fancyguys,
Thank you for taking the time to review our hotel on Trip Advisor. I appreciate your review and am glad to hear you had a great stay with us. We look forward to welcoming you as our guest again in the near future.
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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 11, 2013 via mobile

The location is perfect, near to malls, restaurants and major highway yet the hotel is peaceful and quiet thus it is relaxing. The room is clean though the design is dated but still cozy and accomodating. For short stay, it is good value for the money. I know they lots of amenities but didn't have the chance to try them. It would be nice to have a free parking for staying guest, nonetheless, this would not deter me from staying.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank iamhero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Summer A, Front Office Manager at Hilton Sacramento Arden West, responded to this review, September 16, 2013
Dear iamhero,
Thank you for staying with us at the Hilton Sacramento Arden West. I hope you will join us again in the near future and have the opportunity to try out some of our amenities that you did not have the chance to try during your recent stay. Thank you for taking the time to review us on Trip Advisor.
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coarsegold, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 5, 2013

Yes, Two major things that will keep me from staying here again and telling other about it. One, the 10$ parking fee you are hit with when you arrive and the staff stating all the hotels in the area charge fees. This is not true, not even close, give them a better excuse, as I frequently stay at other nearby facility without any parking charge or word of it. Don't try and disguise your price a few buck lower and then try and collect it up at the front desk, most of us are not stupid, we know how to add! Secondly, double beds in the room to make the room size look larger is not serving your customer that come as a family of four, we would have been better off all in a king size bed! again another disguise to make thing look sweater, most can also add here too! If you care about my unpleasant stay, please have someone call m as your hotel staff obviously has their hands tie by your decision makers. Get back to serving your customers not the appearance of fine looking hotels. Until then I will ensure to book with your competitors like Marriott’s, Double Tree, Holiday etc. Thanks for at least taking my money last weekend... I doubt this will even get pulished on TripAdvisor?

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Patrick D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Summer A, Front Office Manager at Hilton Sacramento Arden West, responded to this review, September 7, 2013
Dear PatrickD,
I am so sorry that we left you with the impression that you left the property with. I want to thank you for your feedback and letting us know how you felt. Your input is valuable and appreciated. I want to assure you that we would not try to disguise anything from our guests. All of our charges and fees are listed on all of our collateral's and websites. We always conduct our business in a very honest and open way. I could totally understand your feelings on parking charges. I promise you that the only other full service hotel in the Arden West area does charge for parking. We do use the revenues generated from that to help us stay competitive in the market and put that money back into the property's improvement. I also tell you that the Double size beds in our double bed rooms are there due to the size of the rooms. Any larger size bed would make these rooms very cramped and tight. I do apologize if these bed did not meet you need. Again I want to assure you that your satisfaction is our number one priority and I would real hope that you would give us a second chance to serve you.
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newhall, United States
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 3, 2013

this hotel is a base hit down the middle - not an out and not a home run. This is an average Hilton with a clean room and bathroom, comfortable bed and an average club lounge. You won't be disappointed but you won't be impressed either

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Michael N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Summer A, Front Office Manager at Hilton Sacramento Arden West, responded to this review, September 7, 2013
Thank you for your review. I appreciate your comments and will share them with our management team. I hope you will choose to join us again in the future and give us another opportunity impress you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riverton, Wyoming
Level Contributor
117 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed September 1, 2013

I like staying at the Hilton family of hotels. It was 98 when we got to Sacramento, so we hopped in the pool, very refreshing on a hot day, it was outdoors too! Our room is nice, the bed was very comfortable. We enjoyed our short stay.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scm59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Summer A, Front Office Manager at Hilton Sacramento Arden West, responded to this review, September 2, 2013
Dear scm55,
Thank you for taking the time to review our hotel on Trip Advisor. I am glad to hear you had a wonderful stay and were able to enjoy our pool. We look forward to welcoming you back again in the future should your travels bring you back to Sacramento.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Sacramento Arden West

Property: Hilton Sacramento Arden West
Address: 2200 Harvard St, Sacramento, CA 95815-3306
Phone Number:
Location: United States > California > Sacramento
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Romantic Hotel in Sacramento
#16 Family Hotel in Sacramento
#27 Business Hotel in Sacramento
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Sacramento Arden West 3.5*
Number of rooms: 332
Official Description (provided by the hotel):
The newly renovated Hilton Sacramento Arden West is a full-service Sacramento hotel centrally located in the Sacramento Point West Marketplace. Perfectly located, our hotel in Sacramento has everything within reach with Downtown Sacramento just a quick 4 mile drive away. Providing comfort and luxury to each of our visitors, the Hilton Sacramento is the only full-service, high-rise Hilton hotel in Sacramento. Our Sacramento hotel also offers both business and leisure travelers outstanding accommodations and superior service for an excellent stay in Sacramento, California.Our 100% non-smoking hotel features many amenities for your convenience, including Starbucks Coffee, a complimentary shuttle service to and from the Arden Fair Mall, high-speed wireless Internet access (fees apply), an outdoor pool and deck area with lounge seating, and a modern Fitness. We also provide an onsite gift shop, 18,000 square feet of flexible meeting space, and an open atrium dining area. For our Executive Guests, our Concierge Level features an exclusive lounge area offering complimentary continental breakfast, evening hors d'oeuvres, and late night sweets (Mon-Thu). ... more   less 
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Also Known As:
Hilton Sacramento Arden West Hotel Sacramento
Hilton Hotel Sacramento
Sacramento Hilton

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