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“In the ghetto and falling apart - there are 1-2 folks that keep it at a 2 rather than a 1.”

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Hilton Sacramento Arden West
Ranked #9 of 80 Hotels in Sacramento
Parker, Colorado
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“In the ghetto and falling apart - there are 1-2 folks that keep it at a 2 rather than a 1.”
Reviewed January 31, 2013 via mobile

Just tried to get a copy of my bill - i was the only person in the lobby (because the coffee place is closed at 10:30). Yet I was ignored - the front desk person kept her eyes averted. Then answered the phone and proceded to take her personal call (saying things like 'its in the front closet' and 'did you look in the box?'. Fortunately somebody else came out before I lost my temper.
As for the room, there is a crayon stain on one chair, and what I hope is sour cream on the other. The desk chair is brokenly leaning back and the leather is worn off. The tv stopped working last night. There is permanent mold stains/smells in the tiny bathroom. Yes, tiny - the door cannot even be opened fully. Speaking of doors, these are paper thin so be careful. My neighbor in the connecting room should have closed his bathroom door in the morning or provided a courtesy flush. Just sayin...
The location is questionable. No place to walk at night, thats for sure. Also no restaurants coffee shops or bars in walking distance. Keep your doors locked.
The products are great. Room service was good. One of my two beds was comfortable and free parking are really the only plusses. Oh, and one room service person. The valets are super friendly.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Snoweater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Hilton Sacramento Arden West, responded to this review, February 12, 2013
Thank you for your review. We sincerely apologize for any inconveniences you encountered during your stay. We can assure you this is not indicative of the quality of service we wish to provide our guests. We hope that you'll contact the Front Desk to further address the challenges you faced. We hope to hear from you soon, and look forward to your return to the Hilton Sacramento!
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775 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (107)
Date | Rating
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  • Any
English first
Clayton, North Carolina
Level Contributor
563 reviews
132 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed January 27, 2013

We stayed here for 6 nights, our room was great, the bed was very soft and we slept great, the honors lounge was great bothe for a quick breakfast or to relax later in the day. The grill and bar was good, no issues. The only issues was they was working in the parking out adding control gates so the lot was hard to get around some of the time, other wise a great stay.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank firebear1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Hilton Sacramento Arden West, responded to this review, January 30, 2013
Thank you for a fantastic review! We are elated to hear how much you enjoyed your stay, and time at the Hilton Sacramento. We hope that you'll join us again soon, and we look forward to your return!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
336 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 177 helpful votes
Reviewed January 26, 2013

2 day conference with overnight stay. I did not look at any of the facilities except bedroom and meeting rooms.
Hotel was very well run and very friendly with high staff ratio. So help and smiles everywhere.
Catered food for the event (3/day) very good for a conference. The have many small and large conference rooms and easy to access. Lots of bathrooms for breaks and easy to get back to your room also. Everything seamless. although the hotel full, it did not seem crowded.
Bedroom very clean and modern. Comfortable reading chair and side table and desk with comfy desk chair. Comfortable bed. Lighting for reading could be better. Note that they have only king or double (not queen beds). Seems a little odd as building seems modern and rooms are quite large.
I don't think there are any eating establishments outside the hotel within walking distance but as at a conferene with working meals I did not check out.
20 min from airport and near freeway. Taxi fare 38-44 before tip.

Room Tip: I could see the freway in the distance but no noise. I think anyroom would be nice. The higher floor...
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DebbyLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Hilton Sacramento Arden West, responded to this review, January 30, 2013
Thank you for your review. We are pleased to hear how much you enjoyed your stay! We hope that you'll join us again soon. Next time, be sure to check out the shopping at the Arden Fair Mall. We look forward to your return!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yorba Linda, California
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 25, 2013

Hilton, SAC is truly a great place to stay. The minute you walk in, there's Big John (bell-hop guy) who's always available to help you with your stuffs. He is also your go-to guy to chauffer you to and from the nearby mall. The rooms and sheets are organized and clean so you'll have a nice and quiet night sleep. As for the mgmt. staff.. Melissa is an truly an awesome person and did help me with my PC and printinting problems. Also, there's Misty who always goes around and available to any problem that you may have. Such a nice folks and very cordial that will make your stay feel like home.

As for Hilton members..you've got to visit Mary and Maris (exec. Lounge)...such a great host with pleasing personality and keeps the lounge exceptionally clean and organized.

Room Tip: When getting a room ..ask for the top floors 7th and up...So you'll have a nice view.
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelerWhoCares22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Hilton Sacramento Arden West, responded to this review, February 12, 2013
Thank you for an outstanding review! We are elated to hear how much you enjoyed your stay. Please join us again on your next visit to Sacramento. We look forward to your return, and hope to see you soon!
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Santa Maria, California
1 review
Reviewed January 22, 2013

The hotel itself is clean and neat, and the staff, most especially the honors lounge staff (Maria & Mary), are so welcoming and kind. They truly keep me coming back. I am a very frequent business traveler and most times need to rush out in the morning and yet, need a warm comfortable place to relax in the evening. They hit the target on both. Their friendly and caring demeanors are very refreshing and welcoming, making the my stay very comfortable and especially pleasant.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank M S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Hilton Sacramento Arden West, responded to this review, January 24, 2013
Thank you for a terrific review! We are thrilled to hear how much you enjoyed your stay. Maria will certainly be recognized for her efforts in leaving a lasting impression on you. We hope that you'll join us again soon, and we look forward to your next visit to the Hilton Sacramento!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miramonte, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 11, 2013

We pulled with out reservation and the front desk got us in rapidly and signed up . All the staff we encountered were first rate and ready to help you with whatever you needed. Jason at the bar was a great multi tasker and provided us with meals and drinks and had a great attitude. The room was very nice and clean a couple of pieces of furniture were showing some age- the bathroom was extremely well cleaned and the bed was to die for. got a great nights sleep.
The location is near a great mall, restaurants and movie theaters as well as very easy to get into downtown Sacramento if you have a car and the hotel has shuttle service.Once again the staff at this property is first rate, the rooms had some minor signs of wear but we will be staying here again in the future.

Room Tip: don't stay on the second floor- was a tip I heard
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Hilton Sacramento Arden West, responded to this review, January 17, 2013
Thank you for a fantastic review! We are elated to hear how much you enjoyed your stay. We appreciate the time you took to provide your comments and feedback. We hope that you'll join us again soon, and we look forward to your return to the Hilton Sacramento Arden West!
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2 reviews
Reviewed January 7, 2013 via mobile

We stayed on a weekend prior to my husband's business trip. The staff were so friendly, they make you feel at home. We especially enjoy Jason the multi-Tasker and we hope to return.
The furniture may need to be updated.
It is showing wear on the fabric.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ibnancy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Hilton Sacramento Arden West, responded to this review, January 24, 2013
Thank you for a fantastic review! We are elated to hear how much you enjoyed your stay at the Hilton Sacramento. We appreciate your time in providing your feedback for us and our future guests. We hope that you'll join us again soon, and we look forward to your return!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Sacramento Arden West

Property: Hilton Sacramento Arden West
Address: 2200 Harvard St, Sacramento, CA 95815-3306
Phone Number:
Location: United States > California > Sacramento
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Romantic Hotel in Sacramento
#16 Family Hotel in Sacramento
#27 Business Hotel in Sacramento
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Sacramento Arden West 3.5*
Number of rooms: 332
Official Description (provided by the hotel):
The newly renovated Hilton Sacramento Arden West is a full-service Sacramento hotel centrally located in the Sacramento Point West Marketplace. Perfectly located, our hotel in Sacramento has everything within reach with Downtown Sacramento just a quick 4 mile drive away. Providing comfort and luxury to each of our visitors, the Hilton Sacramento is the only full-service, high-rise Hilton hotel in Sacramento. Our Sacramento hotel also offers both business and leisure travelers outstanding accommodations and superior service for an excellent stay in Sacramento, California.Our 100% non-smoking hotel features many amenities for your convenience, including Starbucks Coffee, a complimentary shuttle service to and from the Arden Fair Mall, high-speed wireless Internet access (fees apply), an outdoor pool and deck area with lounge seating, and a modern Fitness. We also provide an onsite gift shop, 18,000 square feet of flexible meeting space, and an open atrium dining area. For our Executive Guests, our Concierge Level features an exclusive lounge area offering complimentary continental breakfast, evening hors d'oeuvres, and late night sweets (Mon-Thu). ... more   less 
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Also Known As:
Hilton Sacramento Arden West Hotel Sacramento
Hilton Hotel Sacramento
Sacramento Hilton

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