Just tried to get a copy of my bill - i was the only person in the lobby (because the coffee place is closed at 10:30). Yet I was ignored - the front desk person kept her eyes averted. Then answered the phone and proceded to take her personal call (saying things like 'its in the front closet' and 'did you look in the box?'. Fortunately somebody else came out before I lost my temper.
As for the room, there is a crayon stain on one chair, and what I hope is sour cream on the other. The desk chair is brokenly leaning back and the leather is worn off. The tv stopped working last night. There is permanent mold stains/smells in the tiny bathroom. Yes, tiny - the door cannot even be opened fully. Speaking of doors, these are paper thin so be careful. My neighbor in the connecting room should have closed his bathroom door in the morning or provided a courtesy flush. Just sayin...
The location is questionable. No place to walk at night, thats for sure. Also no restaurants coffee shops or bars in walking distance. Keep your doors locked.
The products are great. Room service was good. One of my two beds was comfortable and free parking are really the only plusses. Oh, and one room service person. The valets are super friendly.
- Official Description (provided by the hotel):
- The newly renovated Hilton Sacramento Arden West is a full-service Sacramento hotel centrally located in the Sacramento Point West Marketplace. Perfectly located, our hotel in Sacramento has everything within reach with Downtown Sacramento just a quick 4 mile drive away. Providing comfort and luxury to each of our visitors, the Hilton Sacramento is the only full-service, high-rise Hilton hotel in Sacramento. Our Sacramento hotel also offers both business and leisure travelers outstanding accommodations and superior service for an excellent stay in Sacramento, California.Our 100% non-smoking hotel features many amenities for your convenience, including Starbucks Coffee, a complimentary shuttle service to and from the Arden Fair Mall, high-speed wireless Internet access (fees apply), an outdoor pool and deck area with lounge seating, and a modern Fitness. We also provide an onsite gift shop, 18,000 square feet of flexible meeting space, and an open atrium dining area. For our Executive Guests, our Concierge Level features an exclusive lounge area offering complimentary continental breakfast, evening hors d'oeuvres, and late night sweets (Mon-Thu). ... more less
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- Also Known As:
- Hilton Sacramento Arden West Hotel Sacramento
- Hilton Hotel Sacramento
- Sacramento Hilton