To make a loooong story short...I changed my initial 3 days visit down to 2. Informed FD of the change at check-in, followed all requirements with booking site (Hotels.com) was ashured by FD Rep at check-out that all paperwork was recieved from Hotels.com and Mngr will finish & finalize the change in my stay come Monday then credit can be issued. I returned a week later for a 2nd stay spoke again with same FD Rep re: 1 night credit for the 2 seperate rooms we had booked. Again assured all was fine and that credits to my credit card thru Hotels.com may take some additional time. Well weeks later I get an email from Hotels.com that Crown Plaza has denied the credit request.
I emailed Crown Plaza cust. care and about a month later recieved a call from the General Mngr who basically called me a LIAR and denied the existence of ALL the employees that I spoke with during my 2 stays at the Crown Plaza and denied even the possibility of what I was told by the "ficticious employees" as true. The General Manager has show me by his rudeness and calling me a liar that Crown Plaza just tells their guests WHATEVER they want to hear at the moment to get THEIR $ but does not stand by their word. Finally I was offered 2 free nights at your SAC NE location. Why would I be FOOL enough to believe another employees word from this establishment????
- Official Description (provided by the hotel):
- ****The Hotel just finished multi-million dollar renovation*****Centrally located off I-80 and Madison Avenue, the Crowne Plaza Sacramento is situated between downtown Sacramento and Roseville. This Sacramento hotel is just 15 minutes from the Sacramento International Airport (SMF), and six miles from Cal Expo. The Crowne Plaza is a preferred hotel for McClellan Business Park travelers and those visiting the Natomas Business Park. Join us in our Arbor Grille© for fantastic California cuisine. Enjoy Arbor Grille for your favorite beverage and nightly drink specials. In-room dining is also available. Maintain your exercise regime in our workout room or visit California Family Fitness across the street at a special guest rate. Swim year round in our outdoor pool and relax in the whirlpool spa.Businesses near hotel: Northrup Grumman, Raytheon, Sears, Lowes, SBC, Hewlett Packard. Points of interest near hotel: Thunder Valley Casino, Sunrise Shopping Mall, Galleria Shopping Mall, Arden Faire Mall, American River College, Historic Old Sacramento, Cherry Island, Freedom Park, Maidu Park, Skatetown, Arco Arena, Sacramento State University. Recreation near hotel: Century movie theaters, Haggin Oaks Golf Courses, Scandia Miniature golf and batting cages, Mardi Gras Bowling Lanes, McClellan Aviation Museum, Discovery Museum Science & Space Center. Earn $25 of free gas daily reserve our Gasoline Packages today! ... more less
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- Also Known As:
- Crowne Plaza Sacramento Hotel Sacramento
- Holiday Inn Sacramento
- Sacramento Holiday Inn