I have stayed at this property numerous times when it was affiliated with another chain. Even through their remodeling the customer service was exemplary. Now, with the tastefule remodel completed and a new identity, they have somehow misplaced their customer service. Gone is th lounge open for reasonable use replced with a bar that opens late and closes early. Also gone is the healthy complimentary breakfast replaced with a very ordinary coffee shop menu with inflated prices.
When I checked into my room, advertised at $84/night I was charged $104/night. The room is tastefully redecorated but I discoverd in the bathroom that the previous tenant's well-used soap remained next to the sink and a used washrag and partially used shampoo and conditioner remained in the shower. You know, details matter.
- Official Description (provided by the hotel):
- ****The Hotel just finished multi-million dollar renovation*****Centrally located off I-80 and Madison Avenue, the Crowne Plaza Sacramento is situated between downtown Sacramento and Roseville. This Sacramento hotel is just 15 minutes from the Sacramento International Airport (SMF), and six miles from Cal Expo. The Crowne Plaza is a preferred hotel for McClellan Business Park travelers and those visiting the Natomas Business Park. Join us in our Arbor Grille© for fantastic California cuisine. Enjoy Arbor Grille for your favorite beverage and nightly drink specials. In-room dining is also available. Maintain your exercise regime in our workout room or visit California Family Fitness across the street at a special guest rate. Swim year round in our outdoor pool and relax in the whirlpool spa.Businesses near hotel: Northrup Grumman, Raytheon, Sears, Lowes, SBC, Hewlett Packard. Points of interest near hotel: Thunder Valley Casino, Sunrise Shopping Mall, Galleria Shopping Mall, Arden Faire Mall, American River College, Historic Old Sacramento, Cherry Island, Freedom Park, Maidu Park, Skatetown, Arco Arena, Sacramento State University. Recreation near hotel: Century movie theaters, Haggin Oaks Golf Courses, Scandia Miniature golf and batting cages, Mardi Gras Bowling Lanes, McClellan Aviation Museum, Discovery Museum Science & Space Center. Earn $25 of free gas daily reserve our Gasoline Packages today! ... more less
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- Also Known As:
- Crowne Plaza Sacramento Hotel Sacramento
- Holiday Inn Sacramento
- Sacramento Holiday Inn