I stayed here for two nights while in town for personal buisness. I first liked the location because it is close to everything. You can walk almost anywhere for good restaurants, starbucks, and shops. It is a couple miles from Sacramento State University and about 5 min drive to the local Arden-Arcade mall. What I didn't like was the security of the hotel. I was on bottom floor and when I arrived in my room at night the window was wide open and the screen was broken laying on ground outside my window. The window was very flimsy and could easily be opened with a jiggle, so I immediately went to the desk and asked for a new screen or a window lock. The clerk said there wasn't anything like that available and he would have it looked at the next day. Well, it was never fixed and I ended up putting a chair against the window to keep it shut, not good for a lone female traveler. The parking lot was not lit very well when I would pull in at night which made me nervous as well. On the other hand, the room was clean and the bed was comfortable, they need to do some upgrades to the furniture and TV (box TV). There is no refrigerator in the room, which I thought they had advertised one. The heater was very loud so I only ran it when I was awake. The ice machine was broken so I had to go outside to the other building for ice multiple times and the back building smelled bad, and there was some shady people hanging around. The fitness room was upstairs in a small room and there were no towels available to use or wipes to wipe down the equiptment, ewww!
The breakfast was good with some hot food choices although I wish they had focused on more healthy items, ie: fruit, low sugar items. The staff was polite and professional but I did not feel they went out of their way to solve my issues nor did they ever get back to me about the window. I would stay here again because of the prime location and the cleanliness of the rooms, but will be more assertive in getting any issues resolved immediately if that is the case.
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- Also Known As:
- Best Western Expo Hotel Sacramento
- Best Western Sacramento
- Sacramento Best Western