I was so happy with my experience, I returned to the Howe Street Quality Inn twice after my initial stay. I will always stay there when I return to Sacramento.
While I absolutely recommend the Howe Street Quality Inn for its superior Customer Service, and quality of management, Aashni's professional follow up and responsiveness to my needs were the highlight of my last stay.
Lisa, The Manager, surprised me with her "go above and beyond the call of duty." She was subtle, but extended customer service that I didn't expect and would not have requested. That alone set this hotel apart.
The "Security/Do-It-All" person, Randy, added to my sense of safety and comfort. With the help of his wife, he seemed to care far more about guests' comfort and peace of mind than would be expected. Sincere. Hard working.
Like, Aashni's "go-the-extra-mile" professional customer service during the Day, Emily and Suchand were like personal hosts; not "employees" just putting in time for a paycheck.
I noticed each one of these three treat every single person with respect, keep cool under pressure and do more than asked to provide a "quality experience." I felt great being around them.
Only one issue came up, which could have become a challenge. Housekeeping, on occasion, did not tend to my room as I liked. Thanks to Aashni's astute perception, I did not need to put my energy into solving this. I am so thankful Aashni made this easy for me by being observant and taking initiative. She seems to have an intuition about unexpressed customer needs, at least she did with me.
What a terrific team! Thanks for surprising me with your excellence.
This hotel is my number #1 choice when I travel to Sacramento.
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- Also Known As:
- Best Western Expo Hotel Sacramento
- Best Western Sacramento
- Sacramento Best Western