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“A bit Noisy”

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Best Western Plus Sutter House
Ranked #3 of 82 Hotels in Sacramento
Certificate of Excellence
Reviewed April 11, 2014

This hotel was very nice. The staff is extremely friendly and the rooms are very nice and clean. Looked like they have been remodeled recently. The outside is rather simple, but the rooms are very nice.

  • Stayed: April 2014, traveled on business
    • Value
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Review collected in partnership with Best Western
Thank Marianna T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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552 - 558 of 800 reviews

Reviewed April 10, 2014

Great value, walking distance to most everything in downtown Sacramento. This hotel has recently updated their decor and added small in-room microwaves and refrigerators. Updated pool area with new furniture and plants and tiles. Beds are very comfortable with lots of pillows. One side of the hotel is a bit noisier due to the trolley that runs late, but other rooms are quiet. Their lobby is on the ground floor, and their 1st floor and pool are one floor up, which is odd, but nice really. They have a great free breakfast, with lots of choices.

  • Stayed: April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western
Thank leggs2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doris1974, General Manager at Best Western Plus Sutter House, responded to this reviewResponded April 11, 2014

Dear Traveler,

We are so happy that you enjoyed your stay with us, and hope that you will return and enjoy our courtyard swimming pool and new fitness center!

Have a great weekend!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 8, 2014

The Best Western Sutter House is a great value. It is comfortable, clean, and in a good location. The staff is very friendly and helpful. I will definitely stay there again the next time I am in Sacramento.

  • Stayed: April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Megan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doris1974, General Manager at Best Western Plus Sutter House, responded to this reviewResponded April 11, 2014

Dear Traveler,

Thank you for your nice review, we look forward to welcoming you back to the Best Western Plus Sutter House!

Have a great weekend!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 1, 2014

located 3 blocks away from the State Capital, the hotel is nice and clean. The stairs layout may be a little weird. Light sleepers may be challenged to sleep with the city train sound. The pool was clean and quite deep, which is nice if you want to do laps. The gym has machines - no free weights.

  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Best Western
Thank mohdr342
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doris1974, General Manager at Best Western Plus Sutter House, responded to this reviewResponded April 7, 2014

Dear Traveler,

Thank you so much for taking the time to post on TripAdvisor, we truly appreciate your feedback and hope that the next time you are in Sacramento that you will stay with us!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 29, 2014

I’m on a mission to visit all 50 state capital buildings, hence our stay in Sacramento. Again Best Western is a hotel chain whose quality and level varies greatly. This was seemly a delightful place to stay.

Our room was clean and large. The bathroom was a bit skimpy on space for two travelers trying to get ready at the same time, but we worked it out.

The location was perfect for our endeavor. When we arrived early evening we checked in. The staff was friendly and helpful. After placing the luggage in our room we walked the down town area and the mall area, a very pleasant evening. We finished up at the restaurant/bar next to the hotel which we enjoyed. Next morning we were up early for our visit to the capital and checked out afterwards.

I do not remember a breakfast here??

Definitely consider this hotel when you are staying in Sacramento.

  • Stayed: March 2014, traveled as a couple
    • Value
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Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doris1974, General Manager at Best Western Plus Sutter House, responded to this reviewResponded March 31, 2014

Thank you so much for your kind review, we truly appreciate you taking the time and hope to see you again soon.

Doris Gray

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Reviewed March 25, 2014

In the middle of the night we had a major water leak coming from the ceiling in the bathroom which completely soaked all of our clothes and every towel we had in the room. When I called front desk to notify them the man said not to worry about it that it was not a big deal and just leaking because of the air conditioner which I was not using. After I emailed the hotel the next day the women I spoke to pretty much called me a liar and said there was nothing wrong with the room. I will never stay at this hotel again and urge others to not book here either.

  • Stayed: March 2014
    • Value
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Thank CarrieGonzales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doris1974, General Manager at Best Western Plus Sutter House, responded to this reviewResponded March 31, 2014

I am truly sorry for your experience, after having spoken with you on the phone, our maintenance engineer returned to the room and removed all of the ceiling panels in the bathroom to see if he could locate where the leak was coming from. They also ran the water in the tub and sink in the rooms above the one you were in as well as inspecting the lines to the air conditioner and unfortunately could not duplicate what you experienced during your stay with us. I hope that you use the discount that we offered you and give us another opportunity.

Regards,
Doris Gray

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Reviewed March 23, 2014

I was in town for a conference, and while most of my other colleagues stayed at the "fancier" hotels in town, I had a better room, a fridge, a microwave, breakfast, free parking, convenient check in/check-out (no lines), and my room was even ready right when I got into town (noon). (My friends at the Sheraton had to wait until after check-in time for their rooms). The small size of the hotel makes it the most convenient for me.

  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank elizabeth2278
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doris1974, General Manager at Best Western Plus Sutter House, responded to this reviewResponded March 31, 2014

Dear Traveler,

We truly appreciate you taking the time to review us and hope that the next time you travel to Sacramento you will stay with us.

Regards,
Doris Gray

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Sutter House

Address: 1100 H St, Sacramento, CA 95814-2812
Phone Number:
Location: United States > California > Sacramento
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Sacramento
#5 Family Hotel in Sacramento
#8 Business Hotel in Sacramento
Price Range: $124 - $256 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Sutter House 3*
Number of rooms: 98
Reservation Options:
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Also Known As:
Best Western Sutter House Hotel Sacramento
Best Western Sutter Hotel
Best Western Sacramento
Sacramento Best Western

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