We stayed here for two nights. While the room was comfortable and appeared clean, we were jarred awake at 4 a.m. with a wake-up call we never ordered. The front desk clerk apologized and said that the housekeeping staff must have forgotten to cancel the call. We assumed that was the end of it, but again on the second night, we were again awakened at 4 a.m. with the very loud phone blaring yet another unwanted, unordered wake-up call. This time we were assured there would be "serious repercussions," which do us no good at all. Despite the gracious welcome we received, the excellent location, the safe parking, and comfortable beds, nonetheless, we found three long hairs (we didn't have to search for them) in the toilet/shower room, along with what looked like pubic hairs in the shower. The shower head was stuck on providing a strong, single spray, so when I tried to adjust it, it came off in my hand. When I replaced it, it failed to seal, so when I turned the shower on, water sprayed all over. Maintenance later fixed it, along with a lamp left unplugged with no access to a wall plug.
We thought this would be a restful place to stay, but it hasn't worked out that way. The place has much to recommend, including a generous free breakfast, but the problems we encountered, which may not happen to others, left us certain that we won't stay here again.
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- Also Known As:
- Best Western Sutter House Hotel Sacramento
- Best Western Sutter Hotel
- Best Western Sacramento
- Sacramento Best Western