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“Repeated unwanted wake-up calls” 2 of 5 bubbles
Review of BEST WESTERN PLUS Sutter House

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BEST WESTERN PLUS Sutter House
Ranked #3 of 81 Hotels in Sacramento
Certificate of Excellence
Saratoga, CA
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Repeated unwanted wake-up calls”
2 of 5 bubbles Reviewed February 22, 2012

We stayed here for two nights. While the room was comfortable and appeared clean, we were jarred awake at 4 a.m. with a wake-up call we never ordered. The front desk clerk apologized and said that the housekeeping staff must have forgotten to cancel the call. We assumed that was the end of it, but again on the second night, we were again awakened at 4 a.m. with the very loud phone blaring yet another unwanted, unordered wake-up call. This time we were assured there would be "serious repercussions," which do us no good at all. Despite the gracious welcome we received, the excellent location, the safe parking, and comfortable beds, nonetheless, we found three long hairs (we didn't have to search for them) in the toilet/shower room, along with what looked like pubic hairs in the shower. The shower head was stuck on providing a strong, single spray, so when I tried to adjust it, it came off in my hand. When I replaced it, it failed to seal, so when I turned the shower on, water sprayed all over. Maintenance later fixed it, along with a lamp left unplugged with no access to a wall plug.

We thought this would be a restful place to stay, but it hasn't worked out that way. The place has much to recommend, including a generous free breakfast, but the problems we encountered, which may not happen to others, left us certain that we won't stay here again.

Room Tip: Call the front desk before going to sleep to be sure you're not getting a wake-up call if you do...
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  • Stayed February 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank nickfer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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643 reviews from our community

Traveler rating
    320
    222
    61
    23
    17
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Oak View, California
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed November 23, 2011

We are staying at the Sutter House. We were drawn to the 30% off if staying for three nights. That is a really good deal. But I was shocked on how beautiful the rooms are. They are completely redecorated and done so very nicely. Totally immaculate. The front desk is sooo helpful. Jeremy is very personable and a real asset to the motel. Also, there are cameras in their covered parking to make sure that your car is safe. We would definitely stay here again.

  • Stayed November 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank bettihomemaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Endicott, NY
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed November 19, 2011

We love Best Westerns in general and feel safe to be there. This hotel was an exception, sadly. Located in NOT a good area and the ambiance was non-existent. The bed was fine, but the overall "feel" to the hotel way under par. We entered our wing of the hotel through an outside hallway, which was not inviting because of the cold and rain. The room itself was done in bright reds and golds and oranges, which are really not comforting or restful colors. IF all you need is a good bed, this would be fine!

  • Stayed November 2011, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Rosemary G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canterbury, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed November 4, 2011

We stayed here for one night after getting off the plane at San Francisco. It's well placed for sight seeing in Sacramento . Old sac being about a ten minute walk and the state Capitol building.is nearer still. The hotel is of unusual design and you could easily drive by without realising it's a hotel. Parking is covered and plentiful.The lobby staff were friendly and helpful.
Our room was pleasant , clean , well decorated and a reasonable size for an average brit couple. The beds were confortable and we slept well. There was from memory some road noise but that was about it . But we were staying on a weekend.
The complimentary breakfast was self service and was "american style" with croissants bagels and I had great fun with the waffle making machine. Overall a good place to stay well placed and pleasant .
Old sac is very much a tourist trap with lots of candy stores and the like. It's enjoyable enough but you could probably see it all within an hour or so. We had a nice dinner in a Mexican restaurant in old Sac and enjoyed watching the impromptu cruise that was going on at the time on the street below. Lots of "low riders" and some nice bikes thrown in.One of the nice suprises and probably the best tourist attraction in Sacramento is the State Capitol building. I would well recommend this. make sure you take the guided tour as it's a mine of information.

  • Stayed October 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Laurence G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 30, 2011

Have stayed at this hotel 3 times. The location is great, the area is good, parking is easy, front desk employees are very nice and helpful and rooms are clean and inexpensive. I like this place and will continue to stay here.

  • Stayed July 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Carolsiphone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntington Beach, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed October 3, 2011

Hotel is directly in downtown Sacramento and amongst all the big restaurants and the capitol building. Had a room facing the pool area. Went to a bar/restaurant in the best western parking lot ..literally 20 steps out the door, convenient. Beds were EXTREMELY comfy and sunk right into it. Only downside was the paper thin walls.. could hear neighbors on both sides of us.. till 3am, as well as in the pool area. Most of the room looked updated.

  • Stayed September 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank camcoastal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mendocino, California
Level Contributor
110 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed September 27, 2011

Lets face it, when traveling alone on a business trip you generally have only a few requirements. Usually I look for a good shower, good television, clean facility and room, comfortable bed, friendly staff, WIFI and a location that meets your needs (not necessarily in that order!).

If you are traveling to Sacramento and are doing business in the downtown/midtown area this Best Western will meet your needs. On top of it all they have an above average free breakfast, not just muffins and coffee like so many places these days. Given the cost to experience ratio, I do not think you can do any better. A bonus is that there are numerous good restaurants within walking distance!

Room Tip: Ask for a room away from the light rail station...
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  • Stayed September 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BabyBoomerNorCal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Sutter House

Property: BEST WESTERN PLUS Sutter House
Address: 1100 H St, Sacramento, CA 95814-2812
Phone Number:
Location: United States > California > Sacramento
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Sacramento
#5 Romantic Hotel in Sacramento
#8 Business Hotel in Sacramento
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Sutter House 2.5*
Number of rooms: 98
Reservation Options:
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Also Known As:
Best Western Sutter House Hotel Sacramento
Best Western Sutter Hotel
Best Western Sacramento
Sacramento Best Western

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