I was not going to write a review about this place but this morning, I kind of feel obligated to. You see, 24 hours after my stay at the Holiday Inn Express Sacramento Airport Natomas earlier this month, I received an online guest satisfaction survey from IHG (InterContinental Hotels Group) and simply deleted that email as I did not have the time nor the inclination to fill out their survey. Two days after that, I received a separate email thanking me for my stay there. How sweet! A week later (that would be today), I'm receiving another automated email from them asking me to fill out the same survey. Isn't it pretty obvious that if you do not respond the first time around, chances are you won't respond the second (and third) time either? I call this constant barrage of emails pestering. Anyway, this time I clicked the "Unsubscribe" link at the bottom of their survey email and I sincerely hope I'll be left in peace from now on. I have a serious problem when hotels (and other businesses) start harassing their own customers.
Now on to my stay proper. I must state first of all that I paid $160 plus tax for a one-night stay at this property, which is pretty outrageous for a basic airport-style motel. The other well rated properties in the area (the Homewood Suites, the Hilton Garden Inn and the Hampton Inn) were all in the same price range the night I stayed there (why, I still can't figure out), so I decided I might as well pick the best rated one.
Upon entering the room, I noticed that the bedding looked rumpled, almost as if housekeeping had just made the bed for someone already staying in the room. There were what looked like cookie crumbs all over the desk and there were two rolls of nearly empty toilet paper in the bathroom with no extra (new) roll.
I had some work to do the night I was there and although I was able to easily access their wireless Internet, the connection was painfully slow and downloading even the smallest of files (like a 30k Word file) seemed to take 20 to 30 seconds each time. I called reception and explained the problem, and the young man on the phone was excellent in responding to my complaint. He called their Internet provider and called me back a few minutes later to explain that their was nothing unusual or wrong with the Internet that night. We compared our respective download and upload speeds, and I could clearly see that his speed was decent and mine (0.16 Mbps download/0.17 Mbps upload) was dismal. He then suggested I use their in-room cable connection instead, which I did, unfortunately with no significant improvement in the speed. I gave up working altogether that night and went to bed quite frustrated.
I must admit that their staff is super nice and helpful, but to me the poor housekeeping (I did not mention this issue to the front desk clerk because I checked in after 9 PM and figured no one could fix my room that late in the night) and the unusable Internet made me regret my choice. And those unsollicited emails became the icing on the cake, which explains why I'm writing this review today. $183.11 including tax for all this aggravation - there are better options out there, I'm definitely never returning here.
- Official Description (provided by the hotel):
- When you come to Sacramento, we ve got what you need. The Holiday Inn Express Hotel & Suites Sacramento Airport-Natomas features 100 beautifully designed guest rooms and studio suites, all of which are equipped with microwaves and refrigerators. We are the closest hotel to the Sacramento International Airport, conveniently located just 4.5 miles south, with a 24-hour complimentary airport shuttle. In a hurry? Our well-situated location, just off of Interstate 5, between downtown Sacramento and the Sacramento International Airport will ensure you get to your desired location with ease. You ll spend less time in traffic and more time doing what you came to Sacramento to do. Our hotel amenities will help with your busy day including free wired & wireless high-speed Internet access, a 24-hour business center and convenience shop. With a wide variety of eateries within walking distance, you ll have more time to focus on your busy schedule. Once the day is over, relax in our comfortable rooms featuring the Simply Smart bedding collection with the Serta Perfect Sleeper mattress and two choices of pillow comfort. Have an early flight? Be sure to schedule a reservation on our complimentary 24-hour airport shuttle the day prior to your departure. If you are not able to enjoy our complimentary hot breakfast bar from 6:00am to 10:00am, be sure to pick up a breakfast to-go bag at the front desk on your way out. ... more less
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- Also Known As:
- Holiday Inn Express Sacramento Airport Natomas Hotel Sacramento
- Holiday Inn Sacramento
- Sacramento Holiday Inn