When it comes to celebrating 50 years of marriage one would think the celebration would be one of happiness, unfortunately that was not the case when we decided to make reservations at Frasinetti's winery and restaurant. It began with a party of five directed to a small booth that appeared to be meant for two people instead of five.
We were told “Don’t worry we will put a chair at the end of the table” the chair would be blocking the aisle. It was not only disrespectful but also shocking to see their unprofessionalism in handling the situation. After waiting several minutes and making our parents stand in the entryway of the restaurant, we were taken to a back room where we were disturbed by drunken wedding party that was entirely in a different area of the restaurant going in and out and pounding on doors and windows to re-enter. Our son (13 yr old) had to stop in the middle of dinner to open the door and allow the drunks inside, no employee or manager was in sight.
My wife and I were so embarrassed as we were trying to make this special occasion memorable for our parents, however the only thing that sticks in our memory is from the time we walked through the door and throughout the dinner we were treated as if we were invisible and less important than the wedding party, keep in mind reservations were made two weeks in advance. Management only comment was “ we have a wedding today” regardless of whatever event, it is important to treat each customer as if they are the only ones in that restaurant, so we thought.
When we received our bill, we asked to speak to a manager, we were directed to a young man who treated the situation as if it was an annoyance and referred us to the Owners brother.
When my wife shared her great disappointment and embarrassment regarding the lack of tact, attention to customer service and individual needs such as …making sure we were ok, to the owners brother, all he could say was he was sorry and offered a bottle of wine in amend to the situation, however by that time the damage was already done in the sense that the excitement of being there and celebrating this special occasion was dampened by the horrible treatment received.
We felt like we were pushed to a corner of a back room, where chairs and tables were stored and what appeared to be a back bathroom where people were constantly coming and going.
Over all, I would NOT recommend this restaurant to anyone. It was very clear that not every customer is valued and treated with a touch of humanity or respect.
No one acknowledged 50years of marriage ☹
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.