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“Not good at getting the order right”

Bella Bru Cafe & Catering
Ranked #126 of 2,004 Restaurants in Sacramento
Certificate of Excellence
Price range: $21 - $30
Cuisines: American, International
More restaurant details
Restaurant details
Good for: Families with children
Dining options: Breakfast
1 review
“Not good at getting the order right”
Reviewed May 24, 2008

I had been going to Bella Bru Carmichael on a somewhat regular basis, but then on two consecutive visits they messed up my to-go order. I didn't notice until I got home. (One time I ordered a chicken sandwich and got a cobb salad!) So then I started boycotting them. I thought I would give them a second chance after not going there for about 6 months. Well, tonight I ordered a sandwich and a cookie. I should have known better and checked the bag when it was handed to me, but the cookie was missing, which I didn't notice until I got home. If they had been swamped with business I would have been more understanding, but there were approximately 4 parties (3-4 people in each party), and 3-4 people working behind the counter. (This doesn't include those people working in the kitchen.) A business is only as good as its employees and it's unfortunate to say, but Bella Bru does not hire quality workers, and their attention to orders is poor.

Thank arose1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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51 reviews from our community

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Date | Rating
  • English first
  • Any
English first
A TripAdvisor Member
“Great food, inattentive service”
Reviewed October 25, 2005

We were visiting from out of town stopped by on a Sunday morning. We were a party of 6 and there were 2 forks and 2 napkins on the table. We asked, on at least 5 occasions, for four additional forks and napkins but did not ever recieve them. I will admit that the quality of the food we ate, (four with our hands, mind you) was very good.

Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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