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“I reserved a room with two queen beds as I planned my stay...”

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Hawthorn Suites by Wyndham Sacramento
Ranked #39 of 81 Hotels in Sacramento
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1,994 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Cleanliness
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
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English first
Bishop, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 6, 2014

Checked in, went to room they assigned us, IT WAS SOMEONE ELSE'S ROOM!I walked into the room and it was full of somebody else's belongings! Thank goodness they were not in the room at the time (that would be embarrassing). Employee found me in the parking lot and apologized profusely, claimed mistake was due to new staff (don't have new staff checking people in until they are fully trained then!). They are lucky we are good people, we could have stolen stuff or whatever. They also would have had 2 sets of really pissed off people if they had been in that room when we walked in. I later looked in card key cards were kept in to see that all they gave us to make up for the mistake is a 10% off drinks at their bar. That's it! What if we were recovering alcoholics or don't drink at all!? That's is just plain idiotic! Overall the room was great. It was clean and everything was in working order. Pool was small but really nice. Jacuzzi didn't work when we got in then a maintenance worker came by and reset the system for us, it worked fine then. Could not find a single ice machine that either worked or wasn't empty. Free breakfast was great and they offer plenty of seating. Would a stay there again? Probably not unless they offered me a room free.

Room Tip: Knock on the door of the room they give you to make sure it isn't someone else's before walk...
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  • Stayed June 2014, traveled as a couple
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Helpful?
1 Thank Cassandra M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacramento
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 2, 2014

This hotel was nothing like the pictures. The outside grounds were filthy, very unsafe area.. Homeless people and young woman asking for sex. The rooms are supposed to be non smoking but they apparently are not, the smell was horrible. Room was not clean. Not a place to stay. Although the pool area was nice and the breakfast was very good.

  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
1 Thank Jenn1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hawthorn Suites by Wyndham Sacramento

Property: Hawthorn Suites by Wyndham Sacramento
Address: 321 Bercut Dr, Sacramento, CA 95811-0103
Phone Number:
Location: United States > California > Sacramento
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #39 of 81 Hotels in Sacramento
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hawthorn Suites by Wyndham Sacramento 2.5*
Number of rooms: 271
Reservation Options:
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Also Known As:
Hawthorn Suites By Wyndham Sacramento Hotel Sacramento
Sacramento Hawthorn Suites
Hawthorn Suites Sacramento

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