Checked in, went to room they assigned us, IT WAS SOMEONE ELSE'S ROOM!I walked into the room and it was full of somebody else's belongings! Thank goodness they were not in the room at the time (that would be embarrassing). Employee found me in the parking lot and apologized profusely, claimed mistake was due to new staff (don't have new staff checking people in until they are fully trained then!). They are lucky we are good people, we could have stolen stuff or whatever. They also would have had 2 sets of really pissed off people if they had been in that room when we walked in. I later looked in card key cards were kept in to see that all they gave us to make up for the mistake is a 10% off drinks at their bar. That's it! What if we were recovering alcoholics or don't drink at all!? That's is just plain idiotic! Overall the room was great. It was clean and everything was in working order. Pool was small but really nice. Jacuzzi didn't work when we got in then a maintenance worker came by and reset the system for us, it worked fine then. Could not find a single ice machine that either worked or wasn't empty. Free breakfast was great and they offer plenty of seating. Would a stay there again? Probably not unless they offered me a room free.
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- Also Known As:
- Hawthorn Suites By Wyndham Sacramento Hotel Sacramento
- Sacramento Hawthorn Suites
- Hawthorn Suites Sacramento