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Hawthorn Suites by Wyndham Sacramento
Ranked #39 of 81 Hotels in Sacramento
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1,994 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (103)
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Oroville
Level Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed March 26, 2013

I came here to relax, not knowing when i booked through priceline, which i understand, that the hotel is under remodeling, and when i say remodeling, i am talking the ENTIRE main building suites!

I started out in a room on the second floor of building E, located facing the basketball court and huge bright floodlights, i know this because this is the EXACT same room i had to be moved from the last time i stayed in this hotel last year. I had to be moved due to lack of maintenance in the room, and blood stains on the carpeting.. and the room as yet to be repaired.. hopefully one of the remodels will be those rooms... the second room they moved me to was the same floor and about 6 doors down, also facing the basketball court, but this room i could not even get in to see, the door lock would not even open for my key or the housekeepers key either.now when i had checked in, I had 2 requests and they said they could definitely do it for me.. so the next room, room 3, was not good either.. in building D, ground floor, the wing off the lobby.. the room was small, the bathroom was dirty, and the 2 requests (2 double beds or king, and no adjoining room door in the suite) were not even met, so i went back to the lobby for another room.. this time they moved me to the 2nd floor of the same building, room 4210, which was good sorta, had 1 of my requests, which was the door situation between the rooms, but it only had a queen bed, which is short for a tall man like me.. Well that room was ok, but it smelled stuffy and like the room hadn't been open in weeks...musky smelling..but it was okay.. it had a couch which was really hard, but the bed was REALLY comfortable!

That night in the room, as i was getting into the shower, I noticed what looked like black dots on the shower walls, and they moved.. there were ants crawling on the shower walls, and also around the base of the toilet..but at this point i did not even care to call the front desk.. just got in the shower and killed the ants..

so i turned on the water to take a shower, put it over to hot.. and the water pressure is the most horrible i have every felt in my life! actually had to make it semi-cold to get any pressure... very uncomfortable, and the shower head was stupid in the way it was adjustable..

the next day, again, the ants were back in the shower.. and i needed to get a glass off the sink counter, and noticed something ELSE move.. and it was a baby cockroach! that was it! i went down to the front desk and complained.. The only thing she said she could do, was move me to another room... so i said ok and just walked away.. she called back over an hour later! to tell me another room was ready for me to move too.. right next door, so i moved my stuff over, and finally got what i requested in the first place.. no adjoining room door, and a King sized bed, and facing the pool.. relaxing, sort of.

they are not very good at cleaning either...second day in this room and they did not take the napkins off the kitchen counter, wipe the water off either, they left the bed overlay blanket, that i took off the bed for a new one because it was stained,balled up on the coffee table, the bed was made sloppy, and 2 glasses were not washed, one from the nightstand was moved to the bathroom sink and left there, and so was the dirty one by the bathroom counter too.the overlay blanket i asked them for another one, took them 45 minutes to bring me another one, which was annoying.

all in all, this was not such a good trip.

Room Tip: avoid E building if your on the basketball court side, if you want to stay here and have some real c...
See more room tips
  • Stayed March 2013, traveled solo
    • Value
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Helpful?
Thank davidh75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Castle Rock
1 review
Reviewed March 24, 2013

management was excellent. Lola was very helpful and made a big difference. It was a stressful time for our family with our mother breaking her hip and having to spend time in the hospital

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
Thank William S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hawthorn Suites by Wyndham Sacramento

Property: Hawthorn Suites by Wyndham Sacramento
Address: 321 Bercut Dr, Sacramento, CA 95811-0103
Phone Number:
Location: United States > California > Sacramento
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #39 of 81 Hotels in Sacramento
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hawthorn Suites by Wyndham Sacramento 2.5*
Number of rooms: 271
Reservation Options:
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Also Known As:
Hawthorn Suites By Wyndham Sacramento Hotel Sacramento
Sacramento Hawthorn Suites
Hawthorn Suites Sacramento

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