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“Unfortunate experience” 1 of 5 stars
Review of Comfort Inn & Suites Sacramento University Area

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Comfort Inn & Suites Sacramento University Area
Ranked #32 of 82 Hotels in Sacramento
Certificate of Excellence
GreenLeadersSilver level
Ashland, Oregon
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Unfortunate experience”
1 of 5 stars Reviewed August 4, 2014

This was a fine hotel, but I arrived very late and requested a separate room from my traveling companion to be assured of getting sleep during the 8 hours I had at the hotel. The clerk knew this and put me in room 318, which was across from the elevator. Every single time the elevator opened on my floor, a VERY loud bell went off and woke me up. When I called the front desk, Tammi's only response was that she would pass my message on to a manager when one came on duty several hours later. No apologies or offers to make the situation right. No manager ever called me back.

Room Tip: Be sure you are no where near the elevator.
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  • Stayed August 2014, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Rooms
    • 1 of 5 stars
      Service
Helpful?
Thank Cando03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAJCA644, General Manager at Comfort Inn & Suites Sacramento University Area, responded to this review, August 18, 2014
Dear Guest,

Please accept my sincere apology for your inconvenience. It is unfortunate that we could not make your stay a more satisfying one. I have shared your feedback with my team, it will help us to better accomodate all our guests. Please know that guest satisfaction and feedback are very important to us. I hope you will overlook this isolated incident and give us another chance to better serve you. Thank you & I look forward to your next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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183 reviews from our community

Traveler rating
    87
    54
    20
    12
    10
See reviews for
58
27
13
64
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Santa Ana, California
1 review
2 of 5 stars Reviewed June 19, 2014 via mobile

My visit is for business and my employer is paying. All three times I have stayed here there are many things wrong each time. This time the room has no chair or desk, could not even use the ironing board as a dinner table. That meant no place to do paperwork. There is no thermostat on the A C so it runs the whole time. I must sleep during the day so lack of a blackout shade and a maid cart with steel wheels (i guess) sounds like a train. Management does everything as cheaply as possible. The staff is just short of rude. I would not pay to stay here

Stayed June 2014, traveled with friends
Helpful?
Thank fcdb57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAJCA644, General Manager at Comfort Inn & Suites Sacramento University Area, responded to this review, August 2, 2014
Dear Guest,

I am rather disappointed to learn that your stay with us was not satisfactory. I am troubled however with some of your feedback as all our rooms are equipped with individual heat/AC units with a thermostat on the wall also each room has a full size work desk & ergonomic chair, microwave,refrigerator, Free WiFi and more. I appreciate your feedback and hope you will give us another chance to better serve you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Troy, Illinois
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 6, 2014

Even though the area is a little sketchy. The hotel was very nice. A little older but very well maintained. The cleaning staff did a great job everyday. The breakfast was great each day. A full breakfast included in the price. Front desk staff was very helpful and polite. especially Jay who went out of his way to be helpful and friendly.. Will stay there again on my return to Sacramento.

Room Tip: We had a king suite, in the back, very quiet.
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank thomasd442014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAJCA644, General Manager at Comfort Inn & Suites Sacramento University Area, responded to this review, August 2, 2014
Dear Guest,

I am happy to hear that you enjoyed your week's stay with us. I look forward to serving you with same great service on all your future visits to Sacramento.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
1 review
3 of 5 stars Reviewed May 24, 2014

We've stayed at this hotel several times before when we dropped off our daughter at Sac State and enjoyed those previous times, but this last stay was not a good experience. To start off, the room had a bad odor when we first arrived. We had to keep the window open for several hours to air out the room and asked for extra air refresher. Second, the heated pool was not heated at all which was a big disappointment for our 2-year-old daughter who was excited to swim like from previous visits. One good experience is the breakfast in the morning. Hopefully the hotel gets to see this review and fix these things before we book another stay there.

Room Tip: Please see my review comments above.
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  • Stayed May 2014, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Thomas L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAJCA644, General Manager at Comfort Inn & Suites Sacramento University Area, responded to this review, May 27, 2014
Dear Guest,

Thank you for your kind feedback and repeat business. Please be assured that your feedback is not just another review on some wall. We take each feedback seriously and use it to improve our hotel and services. My sincere apology for not meeting your expectations on your most recent visit. We are addressing the pool heater issues and will have it fixed shortly. I hope you will give us an opportuinty to better serve you on your next visit to Sacramento.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bath, United Kingdom
Level Contributor
68 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed May 19, 2014

Stayed here for a family wedding, having reserved three rooms. Rooms clean and comfortable, breakfast was passable (typical for this type of place, juice, cereal, waffles, bacon egg and sausage sometimes, a little slow to refill)

Convenient location by the freeway

  • Stayed May 2014, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank MartUK60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAJCA644, General Manager at Comfort Inn & Suites Sacramento University Area, responded to this review, May 27, 2014
Dear Guest,

Thank you for your kind feedback. I am pleased that your group enjoyed their stay with us during the wedding. Our full hot complimentary breakfast offers a variety of food choices for all our guest. We are constantly working on improving our service and will make certain to keep breakfast items stocked promptly. We look forward to your future stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bend, Oregon
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 stars Reviewed April 9, 2014

I have regularly stayed at this motel in the past, but will not do so in the future.
First, there was no record of my reservation - - I had the reservation print-out to show them, then confusion regarding the origins of this reservation.
I have now been charged twice for the same stay. This dispute, now six weeks old, has not yet been resolved. My credit card company is handling this issue.
The rooms are comfortable and it is a good value.
The cleaning team is very good and I always leave them a gratuity when I leave.

Room Tip: Ask for a room on the top floor and towards the back of the building away from traffic.
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  • Stayed February 2014, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank Pattitraveler72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAJCA644, General Manager at Comfort Inn & Suites Sacramento University Area, responded to this review, April 28, 2014
Dear Guest,

Please accept my most sincere apology for your inconvenience. I am highly disappointed that my team failed to meet your expectations. I hope that we have resolved the billing issue to your satisfaction by now. However, if the issue is still pending kindly email me directly and I will get it resolved for you today. Guest satisfaction is always priority one for all of us at Comfort Inn & Suites of Sacramento. I hope you will give us an opportunity to make things right and maintain your trust. My direct email is comfortinnsacramento@gmail.com. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakland, California
1 review
5 of 5 stars Reviewed March 13, 2014

As a student/traveling RN on a budget, this hotel met all my needs: conveniences (closes to CSUS and all major highways), budget friendly, but most important of all great customer services. Raj was extremely helpful when it comes to booking my room and assisting me with all my I.T issues (i.e. connecting to WIFI on my laptop). He went above and beyond. My room was clean, comfortable, and quiet, which was critical because I am a light sleeper. Overall, this was a great experiences and I will definitely revisit this hotel in the near future.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank G Lai L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAJCA644, General Manager at Comfort Inn & Suites Sacramento University Area, responded to this review, March 14, 2014
Dear Guest,

Thank you for your compliments. I am pleased that you had a great experience at our hotel and that I was able to help troubleshoot the internet connection. One of the perks we offer our guests is the 24 hour free technical Internet connectivity support. Thank you for your willingness to share your experience. We look forward to serving you on your future trips to Sacramento.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites Sacramento University Area

Property: Comfort Inn & Suites Sacramento University Area
Address: 21 Howe Ave, Sacramento, CA 95826-2623
Phone Number:
Location: United States > California > Sacramento
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Sacramento
#18 Business Hotel in Sacramento
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn & Suites Sacramento University Area 2.5*
Number of rooms: 68
Reservation Options:
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Also Known As:
Comfort Inn And Suites
Comfort Hotel Sacramento
Comfort Inn Sacramento
Sacramento Comfort Inn

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