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“pleasantly surprised”

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Embassy Suites by Hilton Sacramento - Riverfront Promenade
Ranked #5 of 81 Hotels in Sacramento
Certificate of Excellence
Yorba Linda, CA
Level 4 Contributor
37 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“pleasantly surprised”
Reviewed May 17, 2009

My host who suggested I stay at this property was concernced I wouldn't like it-but no worries! This Embassy Suites is done in the open atrium style of several others at which I have stayed. I was on the conceirage level so I am not sure if my room differed from the rest , but it was nicer than any other Embassy suites I've seen. Nice crown molding and paneled doors, two closets, 2 flat screen TVs, granite counters in bath and hallway wet bar/kitchenette. I asked for a room with a view, and was somewhat apolegetically told that there were no full river view rooms left. I got a view straight across Capital, but looking to the left could clearly see the wonderful 75 year old draw bridge across the river. The River Promenade on that side of the hotel was very pleasant for a walk and I saw bikers and joggers. Looking down Capital Mall, I got a nice view of the State Capital. I walked to charming Old Sacramento and could see in my mind the saloon girls and gun slingers as it must have been in the gold rush days! This would be a good place for a family with school age kids to stay to show them around the California State Capital. As an added bonus, while I was waiting for my ride in the morning, the draw bridge opened! Whistles, bells, and sirens go off to alert traffic which of course is stopped. Quite a sight to see this old engineering marvel do its thing. Couldn't have planned it better!

  • Stayed May 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarenOC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,274 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (233)
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English first
Santa Cruz, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 10, 2009

I had my car broken into, damaged, & many possessions stolen from using the valet service at this hotel. The hotel will not call me back. This hotel is in an increasingly dangerous part of Sacramento, where car vandalism is a regular occurrence. If you stay here don't take a car, you are forced to use the valet, & they park cars in parking garages in bad parts of town. The hotel is nice besides this.

  • Stayed May 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank David072
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orange County
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 28, 2009

The only complaint I have about this place is the $25 valet parking and/or the $24 parking across the street. Other than that this hotel is an exceptional deal. The rooms are decorated very nicely with a living room and a bedroom and 2 large lcd screens in each room. The bathroom is nice with granite countertops and a good size bathroom. Free made to order breakfast is served in the morning and free drinks, chips and salsa, and veggies are served in the evening. The hotel is really beautiful on the inside with it's indoor atrium.

  • Stayed April 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Southern_OC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Western Washington
Level 6 Contributor
94 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed February 26, 2009

We spent 5 nights there for our winter break vacation so the kids could see some gold rush sites and visit the state capitol. The room setup was excellent for a family of 4 - we had a river view room with 2 beds and the living room had a pullout sofa bed.

The room was spacious and had nice touches like large flat screen TVs and an MP3 player hookup on the clock radio. The breakfast was included and was excellent - self-serve except if you wanted omelettes cooked to order, with a wide variety of choices. The food could have been better (it was excellent for a pre-prepared buffet) but the convenience couldn't be topped.

The parking was outrageously expensive, but I knew that up front and just figured I'd live with it. The valets were generally prompt with bringing the car up front.

The location is wonderful as you can walk to Old Sacramento and to the Capitol - we even walked on to Sutter's Fort from the Capitol, but that was a bit of a hike for the kids.

The business center is small and self serve (2 computers and printers) but is free, so printing boarding passes the night before we left was easy enough.

  • Stayed February 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jsnover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
Level 5 Contributor
46 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed January 16, 2009

I really enjoy this hotel. It is convenient to several attractons in Sacramento and the Capitol. Its across the street from Old Sacramento. The staff is great and helpful. The breakfast buffet is really good. Parking price is a bit steep.

  • Stayed November 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Sista_Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern California
Level 5 Contributor
40 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed January 2, 2009

My husband and I wanted to do something special with the kids for New Years Eve, so we booked a room here since it is located right on the river, next to the tower bridge where they do the fireworks and because it's right next to Old Town Sacramento. We had a N facing room which is the front of the hotel. We were on the 7th floor in the NW corner and could see the Tower Bridge and the former Money Store building from our room. The W side faces the river but all the rooms are also next to the elevators. We were able to check in early and check in was quick and easy. We thought the room was nice, comfortable and clean. We had a great time and great food at Joe's Crab Shack which is only a 2 min walk from the hotel. We walked around Old Town and took a carriage ride that went all the way to the Capital. Our driver was great and gave as lots of historical information along the way. The kids really enjoyed this. We took the kids swimming in the indoor pool. It's a pretty small pool and with the hotel being sold out for New Years, the pool and hot tub were packed with kids, but still a good time! I totally dropped the ball and did not get dinner reservations anywhere in Old Town or at the hotels resturant so we decided on room service. It was really fast, only 30 minutes, and the food was hot and tasty. At nine o'clock we went outside to watch the fireworks, which were very well done! The hotels location was very convenient for this, just right out the front door and a few steps to the left. With it being New Years Eve we expected to see people partying and intoxicated people and we did but we did not encounter anyone too out of line, but we also stayed in our room after the 9:00 pm fireworks since we were with the kids. One minor draw back we noticed, the walls are kind of thin or else our neighbors were just really loud, but at 2:30 a.m we were awoken by a very energetic 3-way. My husband and I actually found it pretty amuzing for the first 5 mintes but after 45 minutes it got pretty old. Especially the banging against the wall and one of the women liked to scream the F word a lot! Man am I glad the kids were sound asleep in the other room cuz that I would not have been able to explain away! We had the cook to order breakfast in the am and it was quite good and we found seating in the resturant. Our only real issue was with the valet. It took 30 minutes for them to bring our car out so defiantely call ahead so you don't have to wait. Overall we had a fantastic time and really enjoyed this hotel for our family New Year's Eve celebration!

  • Liked — The Location
  • Disliked — Long wait for our car
  • Stayed December 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank keybjones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Ramon, California
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed December 21, 2008

THE GOOD

The hotel is very close to the train museum which is why we stayed here. With two young kids, we couldn't resist going to the Polar Express event offered at the train museum and this hotel is just blocks away....very convenient. The hotel itself packs some nice amenities including an indoor pool, a basic fitness room, and a rather outstanding complimentary breakfast buffett. The expanse of the hotel lobby was quite promising; it had a little hint of a nice resort. I should also note that our initial interactions with the hotel team were very positive in that the reservationist was very accomodating and the valet seemed helpful and concerned about us. The room set up was nice; we liked having a separate sleeping area from the living room.

THE BAD

After our initial positive service experience, the rest of the services we were provided was spotty at best. Our room key was de-magnetized somehow while we were at the pool and it took 3 calls and finally a trip to the front desk to get some attention. Not very service oriented. I was actualy told "that someone was on the way" but no-one ever came. I could actually see 3 employees at the front desk (2 at the resgistration booth and 1 security guard) just standing there while we were waiting.....no hustle....Poor guest focus.

The room itself was musty and the shower head suffered from some caked on mildew. And then again, let me mention housekeeping service. Neither our room nor our travel companions' rooms were cleaned. Housekeeping conveniently comes by just as we return from a day out with the kids (approximately 6 hours of being away) and then asks if we'd like to have our room serviced. Wonderful, just as the boys are nodding off for a nap. We probably would have given them the benefit of the doubt had our friends not suffered the same issue. Poor guest focus.

THE UGLY

There were very few smiles given by the employees here. Not sure what the deal is with that.. Everything just seemed so unwelcoming. Exactly the opposite of what I would expect from someone in the hospitality industry.

To top it off, the bell staff lied to us. I won't go into the any more details on that as it will just get me going again.....but it was consistent with what I was coming to expect from the staff here.

IN CONCLUSION

For the price point, I wasn't expecting 5 star anything, but I did have some basic expectations. I rated this a "2" because we did enjoy the breakfast and the size of the room. Unless there is some compelling reason in the future, we will not be staying at am Embassy Suites again.

  • Liked — Location, price, suites.
  • Disliked — Service and cleanliness.
  • Stayed December 2008, traveled with family
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank To'ere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Sacramento - Riverfront Promenade

Property: Embassy Suites by Hilton Sacramento - Riverfront Promenade
Address: 100 Capitol Mall, Sacramento, CA 95814-3244
Phone Number:
Location: United States > California > Sacramento
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Sacramento
#6 Romantic Hotel in Sacramento
#9 Business Hotel in Sacramento
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Sacramento - Riverfront Promenade 3.5*
Number of rooms: 242
Official Description (provided by the hotel):
The Newly Renovated Embassy Suites Sacramento - Riverfront Promenade hotel is located on the Sacramento River across from historic Old Town Sacramento. This full-service upscale all-suite hotel is just minutes from the California State Capitol, ARCO Arena, Sacramento International Airport and the Cal Expo - California Exposition and State Fair. Guests of the Embassy Suites Sacramento hotel stay in spacious two-room suites and will enjoy many hotel amenities, services, and facilities in addition to our Complimentary Cooked-to-Order Breakfast and Complimentary Nightly Manager's Reception. ... more   less 
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Also Known As:
Embassy Suites Sacramento - Riverfront Promenade Hotel Sacramento
Embassy Suites Hotel Sacramento
Sacramento Embassy Suites

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