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Embassy Suites by Hilton Sacramento - Riverfront Promenade
Ranked #6 of 80 Hotels in Sacramento
Certificate of Excellence
Sacramento, United States
1 review
“Sacramento”
4 of 5 bubbles Reviewed March 24, 2014

Good value. Great loaction. The state Capitol is in walking distance. Old Sacramento is literally right outside the lobby doors. Room was clean and offered all the conveinence of home. The dinner reception comparted to other Embassy Suites was not that favorable. The breakfast however was comparable tro other properties I have stayed in. My overall experience was very good. Staff was friendly and very helpful. I would absolutly stay in this facility when I return to the Sacramento area. May be the best value in the area.

  • Stayed March 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Steven N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,155 reviews from our community

Traveler rating
    559
    382
    140
    53
    21
See reviews for
349
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400
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (215)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
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English first
Laguna Beach, California
2 reviews
5 of 5 bubbles Reviewed March 20, 2014

This hotel has it all. The meals provided at the conference were spectacular. Something for everyone. Great staff, service and a great location! Loved the breakfast and evening cocktail hour. I will be staying here again!

  • Stayed March 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Kerry N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcus R, Manager at Embassy Suites by Hilton Sacramento - Riverfront Promenade, responded to this review, March 25, 2014
Our staff feels great to see that you enjoyed the lunch we provided during your conference. Our chef and his team take pride in preparing delicious meals for our guests every day. I’m glad that you got a chance to enjoy our complimentary cooked to order breakfast and Evening Reception. We thank you for sharing your experience on Tripadvisor and we look forward to having you back whenever you are in Sacramento.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairfield, United States
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 19, 2014

Can't ask for a better place to stay for the Shamrockin' Half Marathon. I believe this hotel will push me to do the half marathon every year - it's that good of a stay! And to top it off, they offer free dinner and complimentary breakfast each day! WHAT A DEAL!

  • Stayed March 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Raymond C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boulder, CO, United States
1 review
5 of 5 bubbles Reviewed March 17, 2014

Standard fare for an Embassy Suites, but the location couldn't be any better for exploring Old Town. Also, fantastic service! The rooms are clean and have nice amenities like coffee, tea, etc.. The only down side is that expensive Valet parking is required as there is no other option ($28/day). Otherwise, great experience for business or pleasure.

  • Stayed March 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Sheryl S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcus R, Manager at Embassy Suites by Hilton Sacramento - Riverfront Promenade, responded to this review, March 19, 2014
We loved having you just as much as you enjoyed staying with us! Our location is another one of our advantages among other hotels in Sacramento. We are located right across the street from Old Sacramento and along the Sacramento River. We also sit right next to the Tower Bridge and a bike/ running trail. It’s beautiful! We’d love another opportunity to provide our hospitable service to you whenever you are in Sacramento. Please come back and visit soon.
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Los Angeles, California
1 review
4 of 5 bubbles Reviewed March 10, 2014

I had stay here for a couple of nights and I have to say it is one of the best hotels I been to. Breakfast was good and Sergio makes an awesome omelet. I had lunch here and Herman was so sweet. He made me a special salad. It was delicious. The girl at the counter was so helpful and sweet. Her name was Bonny. She had told me Herman can make me anything, I just had to ask. I will definitely come back and visit.

  • Stayed March 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nflipboi29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fresno
Level Contributor
5 reviews
5 hotel reviews
5 of 5 bubbles Reviewed March 3, 2014

Comfortable, clean, quiet Morning breakfast was excellent Hotel close to many amenities in Old Sacramento Loved the view of the bridge at night from my room- peaceful Nice to have the suite to relax in

  • Stayed February 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Cynthia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed March 2, 2014

Last evening I attended a birthday party at the Embassy Suites at the Riverfront in Sacramento. The guest of honor was celebrating her 99th birthday; guests, not surprisingly, included siblings, children, grandchildren, great-grandchildren, great-great grandchildren, nieces, nephews and a number of friends. I thought that a facility like the Embassy Suites which booked the event would have taken steps to be prepared for the arrival of such an age diverse group; unfortunately, I was mistaken.

The valet manager was quick to advise that the property was a hotel that needed to reserve parking for its overnight guests. That seems fair enough; if I were an overnight guest, I would expect to be able to park at the hotel where I had a reservation. The property's notion that it needed to determine which customers were to be denied service left guests with contracted events with no alternative but to seek parking elsewhere and walk to the hotel from wherever that might be. Frankly, I would find this an unsatisfactory situation in any circumstance, but when this occurs at the birthday party of a 99 year old, it tells me something about the service culture of the establishment.

Could the hotel have arranged to valet park to a remote location? Of course they could have, but that would have required foresight and advance planning; in other words, first, they would actually need to consider and care about the welfare of their guests. I asked the valet manager if he had truly thought through what he was doing; he insisted that he had.

Not surprisingly, the food and service at the event were mediocre at best. Dry salmon was served with overlooked broccoli. Servers were generally pleasant though not the least bit attentive.

I enjoy frequenting businesses that provide good service because they sincerely care about the quality of their customer's experience. This Embassy Suites is simply not such a business.

  • Stayed March 2014, traveled with friends
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Dwimby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcus R, Front Office Manager at Embassy Suites by Hilton Sacramento - Riverfront Promenade, responded to this review, March 11, 2014
I am very sorry we were not able to provide you with Valet parking. On days were we are completely full we utilize our parking space for guests staying overnight. We refer hourly parking to self park directly across the street. We again apologize for your experience and we thank you for sharing your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Sacramento - Riverfront Promenade

Property: Embassy Suites by Hilton Sacramento - Riverfront Promenade
Address: 100 Capitol Mall, Sacramento, CA 95814
Phone Number:
Location: United States > California > Sacramento
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Sacramento
#6 Romantic Hotel in Sacramento
#9 Business Hotel in Sacramento
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Embassy Suites by Hilton Sacramento - Riverfront Promenade 3.5*
Number of rooms: 242
Official Description (provided by the hotel):
The Newly Renovated Embassy Suites Sacramento - Riverfront Promenade hotel is located on the Sacramento River across from historic Old Town Sacramento. This full-service upscale all-suite hotel is just minutes from the California State Capitol, ARCO Arena, Sacramento International Airport and the Cal Expo - California Exposition and State Fair. Guests of the Embassy Suites Sacramento hotel stay in spacious two-room suites and will enjoy many hotel amenities, services, and facilities in addition to our Complimentary Cooked-to-Order Breakfast and Complimentary Nightly Manager's Reception. ... more   less 
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Also Known As:
Embassy Suites Sacramento - Riverfront Promenade Hotel Sacramento
Embassy Suites Hotel Sacramento
Sacramento Embassy Suites

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