This was our second time staying at the Sheraton Grand in Sacramento, and once again, the atmosphere was wonderful. Our beds were so comfortable that we want to find out where those pillows can be bought! Most of the staff is friendly and helpful.
Our only negative (and the reason for losing one star) has to do with the front desk clerk (Keoni) who checked us in. I had reserved two rooms and was paying for both, and the whole transaction seemed to be a huge imposition to Keoni (his attitude implied that). Since it was two rooms for check-in, we knew it would take longer to check in (obviously, and that was not a problem to us) since each room is checked in separately. However, Keoni made us feel we were making things more difficult. When we asked about adding a breakfast voucher (and paying the difference) to the second room since we had accidentally only put it on one room, once again, he made it feel like a major inconvenience.
Other than the experience with Keoni, all other staff was wonderful, and we would definitely choose to stay here again. By the way, purchasing the breakfast voucher for $10 more is absolutely worth it. It entitles you to a great buffet breakfast in the morning (oooh, those cheese blintzes! mmmm!) which includes both scrambled egg whites and regular scrambled eggs, among other dishes. The voucher is $10 and covers two people, while without the voucher, the breakfast buffet is $19.
- Official Description (provided by the hotel):
- Situated in the heart of downtown Sacramento, you'll find the city's best shopping and restaurants within blocks of the hotel. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Sacramento
- Sacramento Sheraton