We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

“California International Marathon Host Hotel” 5 of 5 bubbles
Review of Sheraton Grand Sacramento Hotel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Sheraton Grand Sacramento Hotel
Ranked #13 of 80 Hotels in Sacramento
Folsom, California
1 review
“California International Marathon Host Hotel”
5 of 5 bubbles Reviewed December 5, 2012

wonderful clean hotel, quiet rooms. what stands out is the quality of service of the staff and their efficiency. Its a happy crew, well led and as a guest felt very welcome. They were excited to host the runners and the collective attitude made the weekend a little happier, even as the weather didn't cooperate. Anne Pang was contact point for CIM staff and she handled every little request with efficiency and a smile. Look forward to coming back next year.

  • Stayed December 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank djoyce1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Grand_Hotel, Manager at Sheraton Grand Sacramento Hotel, responded to this review, December 10, 2012
Dear djoyce1961,

Thank you very much for letting us know about your recent experience during the CIM! We will pass your praise along to Anne and let her know you appreciated her efficiency and smile! She is truly a representative of the service we strive to provide around the hotel! We hope to have you back next year and look forward to seeing you next year for the marathon!

Sincerely,
Sheraton Grand Sacramento Managers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

958 reviews from our community

Traveler rating
    388
    361
    126
    44
    39
See reviews for
112
136
62
516
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (178)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
La Habra Heights, CA
Level Contributor
33 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 bubbles Reviewed December 5, 2012

We spent two nights here in December, 2012. The overall experience was OK, but for a downtown hotel in a state capitol they didn't quite deliver on the service.

When we arrived in our room we found only one bath towel. Given that we were two plus a baby we needed more. They came up quickly enough when I called, but it seemed odd to have only one towel in the room to begin with.

I found a medicinal tablet on the bathroom counter that was not ours. I think that indicates how well the bathroom gets cleaned.

When we checked in I requested a crib for the baby. After a couple hours passed I called down and repeated the request. The crib was delivered, but I'm not sure why I had to ask twice.

We were in town to celebrate my brother-in-law's election to the state assembly. He had a casual get-together in the hotel bar that seemed to completely overwhelm the bar staff. The bar wasn't really even full, but it was nearly impossible to get a drink order filled.

We checked out fairly early on a Tuesday morning -- about 6:15 AM. Went downstairs and there wasn't a soul to be found at the desk, so we just left without reviewing the bill. Why no staff at that hour? It was hardly the middle of the night.

I'll find somewhere else to stay next time we're in Sacramento.

  • Stayed December 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank JAllison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Grand_Hotel, Manager at Sheraton Grand Sacramento Hotel, responded to this review, December 10, 2012
Dear JAllison,

First off, we would like to congratulate your family member on their election to the State Assembly from the entire Sheraton Grand Sacramento team. On behalf of the Housekeeping Department, we thank you for your feedback and we truly apologize that we were unable to meet your expectations during your stay. Our team is trained on the proper restocking and cleaning of our guest bedrooms and bathrooms, so we appreciate you bringing this occurrence to our attention. We will also continue to work with the Guest Services team to ensure that all guest request calls are answered and delivered in a timely manner. We hope to welcome you back to the Sheraton Grand Sacramento and improve upon your first stay!

Sincerely,
Sheraton Grand Managers & Rob Slocum (Director of Housekeeping)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, Virginia
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed December 4, 2012 via mobile

Great location, awesome staff, great rooms and fitness center. I stay here at least 25 times a year, sometimes more, and have never had a problem except maybe when there's a big convention and all of the people staying at this property can really tie up the elevator.

  • Stayed December 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank skydiva95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Grand_Hotel, Manager at Sheraton Grand Sacramento Hotel, responded to this review, December 10, 2012
Dear skydiva95,

Thank you for taking the time to review our hotel! As one of our regular guests, it is wonderful to hear that we are exceeding your expectations. We hope to continue our relationship with you and look forward to being your home away from home!

Best,
Sheraton Grand Managers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunnyvale, California
1 review
5 of 5 bubbles Reviewed November 30, 2012

Katya Orellana's Service was Awesome!
During our stay, she was taking care of the executive breakfast room. She went above and beyond to pay special attention and care to our kids, preparing oatmeals for them, etc. She also suggested good kids channel during the time for kids to enjoy.
We appreciate her extra effort and attention. She is an outstanding helper!

thanks,

Jing and family.

Stayed November 2012, traveled with family
Helpful?
Thank Jingjng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mission hills, ca
1 review
5 of 5 bubbles Reviewed November 29, 2012

We were in town for business and ended up having to unexpectedly return due to airport cancellation. It was a very long day! After deciding to just give up and return to spend another night in Sacramento (with our luggage spending the night in the belly of the plane) we returned to the Sheraton with not much more than the clothes on our back. Upon our arrival, Alyssa greeted us and went above an beyond. Upon hearing about our experience, we were treated like royalty and provided as much as possible to make us feel comfortable.

  • Stayed November 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank monica r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
2 reviews
4 of 5 bubbles Reviewed November 28, 2012

I'm a meeting planner and just completed holding a conference that this property. The meeting space worked well--nice, large ballroom for general session and ample rooms for breakouts. The staff/service here was outstanding. Gaby in sales started us off on the right track and then handed meeting details off to Mylene in event services who could not have done a better job. On-site, Alex and Lenny went above and beyond to offer excellent customer service. I will definitely hold my next Sacramento meeting at this property. Thanks to the entire staff for making our event a success!

  • Stayed November 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GoUFLGators
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valencia, CA
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 bubbles Reviewed November 28, 2012

This hotel is nice, clean, and good for business. Staff were really nice and showed me 3 rooms, giving me a corner double with two windows. Great view of the City and the neighborhood area. It's a good hotel in a great location.

Room Tip: Ask for a room at the end of the hall with two windows.
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Debovalencia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Sacramento hotels
0.1 mi away
Hyatt Regency Sacramento
Hyatt Regency Sacramento
#4 of 80 in Sacramento
4.0 of 5 bubbles 1,376 reviews
0.2 mi away
Residence Inn Sacramento Downtown at Capitol Park
1.0 mi away
Embassy Suites by Hilton Sacramento - Riverfront Promenade
Show Prices
Show Prices
Show Prices
3.5 mi away
The Westin Sacramento
The Westin Sacramento
#18 of 80 in Sacramento
4.0 of 5 bubbles 225 reviews
0.7 mi away
Holiday Inn Sacramento-Capitol Plaza
0.1 mi away
The Sterling Hotel Sacramento
The Sterling Hotel Sacramento
#41 of 80 in Sacramento
3.5 of 5 bubbles 66 reviews
Show Prices
Show Prices
Show Prices

Been to Sheraton Grand Sacramento Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Grand Sacramento Hotel

Property: Sheraton Grand Sacramento Hotel
Address: 1230 J Street, 13th and J Street, Sacramento, CA 95814
Phone Number:
Location: United States > California > Sacramento
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Sacramento
#11 Business Hotel in Sacramento
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Grand Sacramento Hotel 4*
Number of rooms: 503
Official Description (provided by the hotel):
Situated in the heart of downtown Sacramento, you'll find the city's best shopping and restaurants within blocks of the hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Priceline, Booking.com, Starwood and Jetsetter so you can book your Sheraton Grand Sacramento Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Sacramento
Sacramento Sheraton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing