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“Comfortable, Good Location”

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Sheraton Grand Sacramento Hotel
Ranked #13 of 81 Hotels in Sacramento
Los Angeles, California
Level 6 Contributor
202 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Comfortable, Good Location”
Reviewed November 22, 2012

Business and tourist comfortable – the Sheraton Grande's location makes it a great choice for all travelers. Many good restaurants are near by and may be visited on foot. This Sheraton property is well maintained and offers large rooms and onsite bar and dining area. Several coffee houses are steps away. Internet in the lobby did not work well during stay – however, a new service provider is under consideration per hotel staff. Sheraton also provides use of computers for guests via Link@Sheraton stations.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kaylaartt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (191)
Date | Rating
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English first
1 review
Reviewed November 17, 2012

PMB Bar has some of the best service I've ever had in a bar. Bethany is an exemplary server. She remembered our drink orders without fail across several nights and even corrected orders that other servers messed up.

The hotel itself is nice, great location across from the convention center. Nice clean rooms, though the walls are a bit thin for my liking.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stormmourn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed November 16, 2012

I had the most amazing stay at the Sheraton Grand Hotel. I remember encountering Lennie and he made me feel as though I was his favorite guest. I didn't feel like a guest but more like a dear friend. He went beyond my expectations to tell me about the foods and how to eat them with specific sauces. He was well versed in the menu and made sure my table was constantly clean.I tried serving him by placing my own plates away yet before I could move, he was there to take the plates at his insistance on serving me. In all my years of travel, I have not encountered such superior customer service. If you want superior service find Lennie Sciortino!

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dmoon130
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
1 review
Reviewed November 14, 2012

While visiting from Seattle on a business trip, I brought my wife along. I had meetings until 5PM and the Front Desk staff worker, Divia Dutt, graciuosly allowed us a late checkout of 2PM. Additionally, Divia checked us in the day before and made sure we felt welcomed into this top hotel in downtown Sacramento. I stay in hotels 60+ nights per year and the service at the Sheraton Grand Hotel is exceptional. Divia was a huge part of the overall positive experience.
Great job - we will be back!

Room Tip: Try to get a room on the Starwood Preferred Guest Floor(s)
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Don L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level 4 Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 12, 2012

This was my first stay at the Sheraton and in Sacramento. Every aspect of service created a welcome atmosphere that complimented my time. The staff were wonderful, helpful and anticipated our every need. The staff made our 3 day meeting seamless through excellent customer service from sales to banquets. Michelle in Catering & Sales along with Carols Parga met our specified needs and some. Given our experience, we will be back in December to hold our next meeting and book rooms for our staff stay.

Room Tip: The hotel offers a 'green' program that allows you to conserve energy and reduce your footpr...
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lovnlifeagain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level 5 Contributor
58 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed November 5, 2012

This is great hotel for a business trip. I've now stayed here on three, separate three-week visits and they were all positive. The rooms are immaculately clean, the beds are consistently comfortable and the staff is very helpful. We get free WiFi but I'm not sure if that's because of our length of stay or if it's standard if you have the right SPG status.

It's located a few blocks from the convention center, near the State House. There are many great restaurants within walking distance of the hotel.

If you have SPG status, you also may be eligible for a Club Level room (25 and 26 floors) which includes their Club Lounge (on 26). It's small (only 4-5 tables) but perfect for a quick and healthy breakfast: hard boiled eggs, fresh fruit, yogurt, as well as toast and pastries. They serve Starbucks coffee and Larry (the guy who runs it in the morning) will give you a "go-box" if you want to take a snack with you. Don't expect Eggs Benedict or anything like that.

The gym is a nice size (on the 4th floor) and has about 4 treadmills, 3 ellipticals, and 2 bikes plus free weights and exercise balls. There's also a small outdoor pool.

Room Tip: If you get a Club Level access room, ask how close it is to the Club Lounge as that can be quite noi...
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barbara J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Grand_Hotel, Manager at Sheraton Grand Sacramento Hotel, responded to this review, November 6, 2012
Dear Barbara J,

We appreciate you taking the time to review our hotel! Thank you for letting us know that you enjoy our hotel so much and what specifically was to your liking! We hope you coninue to come back and enjoy the hotel when in Saramento!

Cheers,
Sheraton Grand Managers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laguna Hills, California
Level 6 Contributor
99 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed November 4, 2012

This is my third time staying at the Sheraton while on business in Sacramento. It is conveniently located across the street from the convention center and just a few short blocks from the Capitol. The bar is friendly and not terribly expensive. Check-in and check-out was done professionally, swiftly and with a great attitude. The room was large enough to work in, very clean and very comfortable. The Sheraton has a very nice in-hotel restaurant and is very close the tree really great eating spots. Doorman and bell staff was on hand to help with anything.

Room Tip: Try to get close to the elevator for convenience. A higher floor affords a better view. If you don...
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Crewdog13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Grand_Hotel, Manager at Sheraton Grand Sacramento Hotel, responded to this review, November 6, 2012
Dear Crewdog13,

Thank you very much for taking the time to review our hotel! It's always nice to hear that our staff is providing great service! We hope you continue to stay with us while in Sacramento!

Sincerely,
Sheraton Grand Managers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Grand Sacramento Hotel

Property: Sheraton Grand Sacramento Hotel
Address: 1230 J St, 13th and J Street, Sacramento, CA 95814-2907
Phone Number:
Location: United States > California > Sacramento
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Sacramento
#11 Business Hotel in Sacramento
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Grand Sacramento Hotel 4*
Number of rooms: 503
Official Description (provided by the hotel):
Situated in the heart of downtown Sacramento, you'll find the city's best shopping and restaurants within blocks of the hotel. ... more   less 
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Also Known As:
Sheraton Sacramento
Sacramento Sheraton

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