I booked a lovely discounted room at the Sheraton Grand, Sacramento, through Southwest Airlines.
Booking airfare and hotel as a package was a money saver. The room was large and well appointed. The discount was reasonable. Also, free use of the hotel computers was great for checking email and printing boarding passes.
When I checked out, the hotel bill showed the discounted rate. I was basically satisfied with the service and amenities.
Imagine my surprise when my credit card statement arrived at my home a few weeks later, and the Sheraton had doubled my bill and overcharged my credit card even more than the regular price of the room, let alone no discounted rate. It is my opinion that this was not just "an honest mistake", but something that happens with the Sheraton.
To say the least, I was very stressed out by this episode. The saving grace was that I had used my American Express Card. Although AmEx handled everything immediately, and I eventually got a refund, I will not use this hotel/air or whatever again.
Lesson learned; pay close attention to every bill when traveling and after the statements arrive at home.
- Official Description (provided by the hotel):
- Situated in the heart of downtown Sacramento, you'll find the city's best shopping and restaurants within blocks of the hotel. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Orbitz, Travelocity, Hotwire, TripOnline SA, Cheap Tickets, Cancelon, getaroom.com and HotelQuickly so you can book your Sheraton Grand Sacramento Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Sheraton Sacramento
- Sacramento Sheraton