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“New HIE property lives up to brand standards.”

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Holiday Inn Express Hotel & Suites Sacramento NE Cal Expo
Ranked #32 of 81 Hotels in Sacramento
Certificate of Excellence
2 reviews
“New HIE property lives up to brand standards.”
Reviewed December 31, 2012

Coming back from a snowboarding trip with some friends the helpful staff and delicious breakfast made for a very pleasant stay. The staff was very attentive and very responsive to all of my needs. The front desk staff is very good at making their guests feel welcome. Housekeeping was very friendly and the breakfast attendant made sure everything was going smoothly for us and made sure we had everything we needed. The breakfast was delicious and the rooms were clean I couldn't have asked for more. I will make sure to stay at this Holiday Inn Express property next time I am in Sacramento.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sunnygillz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monique E, Front Office Manager at Holiday Inn Express Hotel & Suites Sacramento NE Cal Expo, responded to this review, January 30, 2013
Our main goal is to make our guests feel welcomed, recognized and comfortable. I am very glad we were able to reach our goal during your stay. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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147 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • German first
  • Any
English first
Salem, Oregon
Level 4 Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed December 27, 2012

A checked-out staff both on arrival and at departure force me to give this proprty a mediocre-only review. Let me start by stating our stay was for one quick night on a drive south from Oregon to California; and our only requirement was for clean and quiet. This property failed on one count. The well-appointed and spacious room had a serious design flaw that prevents me from gushing about it. Not quite sure whether it was flashing, decoration or a downspout attached to exterior of the hotel, but it was not secured so it rattled in the rain all night long. All. Night. Long. We were in a corner room on the second floor but friends in another interior room heard the noise as well. It kept both parties thinking someone was dragging laundry carts across the parking lot the entire night. Quite the rattle.
That alone was annoying, but it was the hotel running out of hot water that torqued us the most, and the callous attitude of the morning front-desk staff that compounded the problem - especially since this is a chain that reminds its guests to give the staff the opportunity to make a stay right.
I had the third of three showers in our room, and my hot water went cool thrice.
Our friends had no hot water at all. When we reported it to the front desk staff when we reunited for breakfast, we were met with blank stares and not even a token attempt to rectify or apologize for the inconvenience. And I'm a Priority Club member!
Additionally, the breakfast chafing dishes were not kept stocked with the hot items, so only half of our party was able to enjoy them.
This particular property is overpriced given that it is not on Interstate 5, but along the more obscure Business 80 route. We paid around $120; should be in the $89 range.
We will try another hotel on our next drive south.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CamCurrie11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monique E, Front Office Manager at Holiday Inn Express Hotel & Suites Sacramento NE Cal Expo, responded to this review, January 26, 2013
I am very sorry you did not enjoy your recent stay with us. It is our goal to provide a clean, quiet, comfortable place to relax and a great hot breakfast in the morning. We have addressed the noise issue from the downspouts so this should not be a problem in the future. We have not had any issues with hot water in the past, as we are a newly constructed Hotel, but we will continue to monitor to ensure 100% guest satisfaction. I apologize for the way the situation was handled and will be addressing it with the front desk staff. We appreciate your feedback and use all comments as a way to learn and improve our services for the future. I hope you will give us another opportunity to provide you with a great stay in the future.
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Castle Rock, Colorado
Level 4 Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed December 2, 2012

As a government employee, it is often hard to find a good hotel value within our allowed per diem. However, my recent stay at the Holiday Inn Express on Auburn Avenue in Sacramento was very pleasant. The facility is almost new, and is conveniently located near both my work objective and other amenities like good restaurants and major roads. The room was impeccable, the breakfast was very good, though predictable. The staff was very friendly and helped expedite check-in/check-out. The business computers were very suitable and worked flawlessly. The property was quiet and the bed was comfortable.
Another unknown feature of the hotel is the availability of meeting rooms, which were ample.
Parking was also adequate and convenient, and free.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Daniel A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monique E, Front Office Manager at Holiday Inn Express Hotel & Suites Sacramento NE Cal Expo, responded to this review, December 26, 2012
We are very pleased to hear you enjoyed your stay and will pass on on the great comments to the staff. We will always honor the Government rate when business brings you to the Sacramento area. We look forward to your stay in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Texas
Level 6 Contributor
322 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 220 helpful votes
Reviewed October 14, 2012

Our traveling group of four stayed two nights in September. We found our reservations in good order and honored. The lobby and rooms were clean and neat. The bedding and furnishings are nice and make for an excellent night.
We did observe a group of kids staying near us that appeared to be some kind of sports team. We were concerned that it might be a noisy night. It was not...
The hotel is quite close to the highway. We stayed in one of the closest rooms to the road. Our home is on an interstate so traffic noise is no issue for us, but it might be for someone used to total quiet. Simple solution is to ask for a room further from the front of the property.
We found the breakfast area clean and the breakfast bar well supplied and the hot food hot.
This is an excellent hotel we would recommend.

Room Tip: If you are very sensitive to highway noise, request a room further from the front of the hotel, and...
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CrankyOldGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monique E, Front Office Manager at Holiday Inn Express Hotel & Suites Sacramento NE Cal Expo, responded to this review, December 26, 2012
We are so glad you enjoyed your stay with us! We pride ourselves in making all our guests feel welcomed and relaxed!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed October 9, 2012

The staff here are really nice, ask and they will help you out. You can't beat the price for the nice stay u get. Breakfast is also good. Nice big lobby with 48inch flat screens. Freeway is right next to the hotel, but you can't hear it.
All around nice stay.

Mr black

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Toyota03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monique E, Front Office Manager at Holiday Inn Express Hotel & Suites Sacramento NE Cal Expo, responded to this review, December 26, 2012
Thank you so much for the great comments Mr. Black. You are always a pleasure to have around the hotel and look forward to seeing you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California, United States
Level 4 Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed October 5, 2012

Went to a funeral in my home town of Sacramento and we was very pleased with this hotel. The hotel is a great value for the quality of hotel that it is. It is a newer hotel and it has beautiful rooms and comfortable beds. Since I have a business, I am always in need of a desk and good internet which this hotel had. The staff was very attentive and professional. The hotel is also next a freeway exit and I heard no noise at all from outside the room. I highly recommend this hotel.

Room Tip: My wireless was a little slower than when I connected my
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mario A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Riding of Yorkshire, United Kingdom
Level 6 Contributor
218 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed September 25, 2012

We stayed for 2 nights and found the hotel to be better than expected.
Friendly staff on reception who gave us 2 maps to help us with the area.
The room, King Executive, was a good size very clean and bath room the same. As with all Holiday Inns all you need for your stay.
Breafkast was good and plenty of coffee available all day.
Don't follow directions off the website to the hotel as they take you well past it! If coming from Sacremento turn right at Howe and the hotel is right in front of you.
The hotel is nearer to the town centre then we thought - which was easy to get to and only took about 15 mins tops.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lipz268
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Sacramento NE Cal Expo

Property: Holiday Inn Express Hotel & Suites Sacramento NE Cal Expo
Address: 2224 Auburn Blvd, Sacramento, CA 95821-1601
Phone Number:
Location: United States > California > Sacramento
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Sacramento
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Sacramento NE Cal Expo 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
Welcome to the brand new Holiday Inn Express & Suites Hotel Sacramento Northeast, Cal Expo Area.The hotel is conveniently located off I-80 East, Capital City Freeway, just minutes away from Sacramento Airport, the Sacramento City Center, and the Convention Center. Imagine having all the space and tools you need for business: high-speed Internet, a specialized work area in your room and a complimentary business center. And you re just minutes away from world class shopping, dining, entertainment and all the adventures that Sacramento has to offer. Our complimentary area and airport shuttle will pick you up!No matter what brings you to the Sacramento area, your room at our hotel is your personal retreat. We offer comfort with luxury bedding, plush towels, modern decor and 32 flat screen HDTV with plenty of premium cable, sports and movie channels. Stay fit at our complimentary fitness center or enjoy the California sun at our outdoor pool.Enjoy our hot complimentary breakfast with possibly world s most delicious cinnamon rolls! Businesses and organizations near the hotel include Sacramento State University, NEC, HP, and Kaiser. Nearby attractions include Sacramento Zoo, Cal Expo, and Casino Royal and many more!! Our friendly staff welcomes you to experience the new fresh look and feel of our Holiday Inn Express & Suites! ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Sacramento Ne Cal Expo
Holiday Inn Express Sacramento
Motel 6 Sacramento

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