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“The worst night I have ever had in a hotel”

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The Sterling Hotel Sacramento
Ranked #39 of 82 Hotels in Sacramento
Reviewed February 21, 2012

We arrived to what seemed to be a charming hotel. WOW were we wrong. The room was horrible. First it was a handicapped room so things were a bit awkward. 2nd the bed was hard as a rock and all night you could hear awful noises that if you actually fell asleep you would wake up. The lady at the front desk was hard to find until you figured out she was setting outside smoking on the front porch. Over all the night was a disaster!!!

  • Stayed: February 2012, traveled as a couple
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2  Thank Bryan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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60 - 66 of 74 reviews

Reviewed December 24, 2011

While it's always nicer to stay in a small charming hotel, this particular one has a serious problem. The heating in our room didn't work properly and the ballroom fan below our room had not been turned off, making a terrible noise. The hotel staff did eventually manage to solve both issues but the damage was done. When we finally tried to get to sleep it turned out the bed was very soft! The breakfast was fine however and the atmosphere pleasant enough though.

  • Stayed: December 2011, traveled with family
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4  Thank Hans044
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 17, 2011

My wife and I stayed here for our anniversary. The hotel has quite a unique history dating back many years. We stayed in the Huntington Suite and while it was ok for a one night get away, it had many issues that would have grown tiresome quickly. The TV's cable box had serious issues making it near impossible to switch channels. The shelf stereo's audio didn't work despite powering it on and checking wires. The bathtub drain plug didnt work well, it constantly leaked. The bed itself was just ok, not great not bad. Breakfast the next morning was basic, nothing hot. Aside from all these issues, the hotel has a nice romantic feel to it. It's location is convenient to the downtown attractions. We probably wouldn't stay here again, but also wouldn't discourage future guests.

  • Stayed: October 2011
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2  Thank Jetsgopro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 10, 2011

My husband and I stayed here recently for our anniversary. The first issue was that they lost our reservation. Luckily I had a printed reservation on hand, but unluckily the Master Suite we had reserved had been given to somebody else. The person working the front desk was barely apologetic, tried to assure us that the Jr Suite was "the same just slightly smaller and much less expensive" and he begrudgingly gave us 10% off. The room had dirty carpet, the bed was not comfortable, the sheets and blankets were scratchy, the A/C caused the walls to vibrate which made the furniture touching them rattle, the antique furniture would have been nice but was all scuffed up and there was an unpleasant odor to the whole place. The only saving grace was the bathroom was very nice (jacuzzi tub and marble). When we checked out, the man working the desk was much nicer than the first and he told us to tell mention our experience if we booked again and they would probably give us a deal. The master suite would have been $224 after tax, we paid $213 for the Jr suite... definitely will not "book again".

  • Stayed: October 2011, traveled as a couple
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1  Thank Amanda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 19, 2011

My husband and I stayed at the Sterling Hotel in early July. We stayed in the best suite which was very large, nicely appointed and the marble bath was luxurious! (I did think it was unusual to have plastic cups, and the towels and sheets were rather threadbare and frayed. This did not take away from our experience however.)

The worst part of our experience was the bed. We paid the full fare for the room (nearly $200 per night!) and really did not get the good night sleep we felt we deserved. When we suggested that at least a topper should be put on the bed, the comment was made " then new sheets would have to be purchased". With what we paid for the weekend, the hotel could have easily afforded both!

The staff was excellent and this is a beautiful hotel. We will stay again but will request a room with a good bed above all other amenities!

Room Tip: Make sure you ask for one with a good bed. Some of the rooms do , but others do not. Our bed sagge...
See more room tips
  • Stayed: July 2011, traveled as a couple
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1  Thank twangy_91262
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 17, 2011

The stay was quite pleasant, with a nicely appointed and classically furnished room. I liked its reserved charm in its appointments. With Victorian furniture and marble bathroom, the room had a certain level of elegance. The hotel was sufficiently away from the freeway and train station that I did not hear any noises during the night to disturb my sleep. The only quirk was the two separate shower heads and multiple faucet handles that were not intuitive in their functions/controls. Also, being in the heart of downtown Sacramento and as it traces its origin as a private mansion of the past, it does not have its own parking area.

  • Stayed: September 2011, traveled with family
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Thank ATraveller996
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 14, 2011

I tried to cancel a reservation here early in the morning (10 am), but they still charged me a whole night's stay. A penalty I could understand, but not a full night's stay. Don't make a reservation here unless you are prepared to give them a full 48 a hours notice if you have to cancel otherwise they will keep every dime of your money!

Stayed: September 2011, traveled on business
Thank Katherine O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sterlinghotelsac, Front Office Manager at The Sterling Hotel Sacramento, responded to this reviewResponded September 28, 2011

It is standard practice for hotels to charge one full night's stay when a reservation is cancelled within a certain time period. Due to the small size of our facility we require cancellations to be made 48 hours in advance so we have the opportunity to sell that room.

This cancellation policy is clearly outlined on our website, over the phone, and also in all confirmation e-mails that are sent out.

This particular reservation was booked online where there is an additional box that must be checked stating that the cancellation policy has been read and understood before the reservation can be finalized. The cancellation policy is then reiterated in a confirmation e-mail.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Sterling Hotel Sacramento

Address: 1300 H St, Sacramento, CA 95814-1907
Phone Number:
Location: United States > California > Sacramento
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
Ranked #39 of 82 Hotels in Sacramento
Price Range: $164 - $312 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Sterling Hotel Sacramento 3.5*
Number of rooms: 16
Reservation Options:
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Also Known As:
Sterling Hotel Sacramento

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