I booked a suite at new The Citizen Hotel for New Year's Eve. My husband and I were recently married and didn’t get to take a honeymoon, so this was our exciting getaway. When we got to our room it was clear that the room we reserved was not the room they gave us. We were treated extremely rudely by all staff members and it was obvious that they gave our room to someone else and made no effort to fix the situation. I told them I was disappointed and considering checking out. At that point the manager said that I should check out and refused to speak with me face-to-face. We then left the hotel feeling like we were not citizens at all and that they didn't care about us as guests. I have never been treated that way in my life.
- Official Description (provided by the hotel):
- The Citizen Hotel's unique combination of historic charm and sleek modern amenities brings a new kind of luxury to downtown Sacramento. Treat yourself to unexpected elegance. No two rooms are exactly alike, so you'll get a different perspective of downtown Sacramento each time you visit us. On the historic 13th floor, for example, you'll find gorgeous tile mosaics in the large bathrooms. ... more less
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- Also Known As:
- Citizen Hotel Sacramento
- Citizen Boutique Hotel Sacramento