This past weekend we were looking for a place to stay close to Snow Valley. We were debating on whether to stay in the Ontario area (we were driving up the night before from San Diego) or if we could find a place in Running Springs.
I came on to TripAdvisor and saw the reviews for the Giant Oaks Lodge. Though they were not great, I decided to check out the "runningsprings.com" website and see pictures of the place and rates. After looking it over, I thought "Well, it would be nice to be 5 miles away from the mountain...I'll give them a call and see if they have any availablity."
This was the conversation - and I'm not adding anything to it for effect:
ME: "Hi...I'm looking at your website right now and I'm wondering if you have any room available this evening for 3 people? I see some rooms with just a king bed and others that looks like they can accommodate more?"
Male @ Lodgel: "All rooms except two can accommodate three people."
ME: "Oh...great...what would be the rate for this evening?"
Male @ Lodge: "Which room do you want?" (They have pictures of each room/number)
ME: "Oh...umm...is room 107 available?"
Male @ Lodge: "No...pick another."
Male @ Lodge: "Nope."
ME: "Well, um...we don't really care about the exact room...what room is available for three?"
Male @ Lodge: "Well, we have several. You're on our website, right? Give me a number and i'll let you know."
ME: "Ahhhh....let me look here...how about 104?"
Male @ Lodge: "Available"
ME: "Ok...what would be the rate for that room?"
Male @ Lodge: "Didn't you just say you are on our website? The pricing is on there."
ME: "Oh...ok...umm...I didn't know if that pricing was up-to-date or applicable to this evening. Would it be ok if we arrived late...we are driving up from San Diego?"
Male @ Lodge: "No. We can't do that."
He then hung up the phone.
So, we ended up staying at the Hampton Inn, had a great free breakfast (including Belgian Waffle stand), and in the morning it only took 30 mins to get to Snow Valley.
Don't support this business. This person, for some reason, is unappreciative of the very people who are trying to support his Lodge. The entire time I was on the phone with him, he was cold and seemed completely put-off that he had to even be speaking to me.
- Official Description (provided by the hotel):
- Located high in the San Bernardino mountains, minutes to Snow Valley Ski Resort. Running Springs Lodge has become a popular place to stay for mountain guests and is within easy walking distance to restaurants, shopping and entertainment. The Running Springs Giant Oaks Lodge offers private mountain rooms and cozy cabins with king or queen beds, in room spas, stone fireplaces, cable TV with HBO, telephone, wireless internet, microwave ovens and refrigerators ... more less
- Also Known As:
- Giant Oaks Hotel Running Springs