We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Wonderful”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Best Western Plus Executive Inn
Ranked #1 of 2 Hotels in Rowland Heights
Certificate of Excellence
Quezon City, Philippines
Level Contributor
65 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Wonderful”
Reviewed May 23, 2013

We had 1 night stay at this hotel. Our room was facing the pool area. It had 2 double size beds, refrigerator, microwave, coffee maker, and big LCD TV (40" i think). The room was clean. The kids enjoyed playing in the bath tub.

Our kids love eating congee, so we were happy that they served this at breakfast along with pork floss. Breakfast was simple but filling - pancake maker, breads, ham, eggs, potato tots, coffee, juices, and cereals.

So sad that it was just 1 day. This is our 2nd time staying in this hotel. Location is near the Chinese area so lots of Chinese restaurant.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank iluvursmiles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best Western-Ex... I, General Manager at Best Western Plus Executive Inn, responded to this review, May 29, 2013
Thank you for taking the time to input your review at our property. I am glad to hear you enjoyed our “hot, full breakfast” which is a new addition we have added. I am also glad that you were able to enjoy our newly installed 42” flat screens located in all our rooms. We look forward to serving you again.

Jane Chang
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

205 reviews from our community

Traveler rating
    80
    72
    30
    18
    5
See reviews for
67
40
16
63
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Dagupan ,Philippines
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed May 5, 2013

This was the last leg of our west coast swing staying at mostly best western,and we did spend 5 nights occupying 3 rooms at the reommendation of a relative.The hotel is located near restaurants and commercial establishments but aside from that other aspects fails the Best Western standard.Upon entering our 3 non smoking rooms ,cigarette smoke odor still lingering and I have to have my rooms changed as I can't stand the smoke odor. Beds and linen were just ordinary and noise from the freeway was loud.Breakfast items were scarce and seems like took them awhile to refill.request for late check(4pm) out for 1 room only was turned down inspite of our long stay and 3 rooms.I would look for alternative place to stay if ever coming back to this area.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pfc1203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best Western-Ex... I, General Manager at Best Western Plus Executive Inn, responded to this review, May 17, 2013
Thank you for taking the time to input your review at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Regarding the smoke odor in the rooms, we will make sure that those rooms will be treated for the smoke odor properly. For your concern about late check out, we were actually fully committed on the day of your check out. Since check in time is 3pm we were not able to fully fulfill your late check request. Thank you again for your response and we hope to serve you in the future again.

Jane Chang
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clovis, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 30, 2013

Awesome, pleasant, and personable experience...... the entire staff was very nice from check-in, cleaning, breakfast, and check-out..... thank you for making this a pleasant stay.... the breakfast spread was very good and there was a wide variety to choose from.

Room Tip: anything on north side of the property away from the soundwall and freeway
See more room tips
  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Genyl B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fresno, California
1 review
Reviewed April 30, 2013

The room was very clean. Lots of extras in room. Large Fridge and microwave, in room coffee. My room faced the street, had some noise from nearby train not so bad. Easy acces to the freeway. Staff was very friendly. Good breakfast, lots to choose from.

Room Tip: Ask for room facing street not freeway side or upgrade to a Suite that are interior and in main buil...
See more room tips
  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PiccShawGM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best Western-Ex... I, General Manager at Best Western Plus Executive Inn, responded to this review, April 30, 2013
Thank you for taking the time to input your review at our property. I am glad to hear that you found the in room amenities useful and enjoyable. I am also glad that our friendly staff was able to meet your expectations. Thank you again for your response and we hope to serve you again soon.

Jane Chang
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prague
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 19, 2013

I booked this hotel through my British Airways miles and unfortunately did not check the reviews before. As others are complaining about noise, we did experience the same. After a 7 hours’ drive I was hoping for a good night sleep.
Our room was facing the freeway. Unluckily this freeway is busy 24/7. The door did not fit the frame properly and there was noise and light coming through.
I asked at the reception about changing the room that would face away from the freeway. The receptionist told me that this would be possible with a $20 surcharge per day.
The breakfast was good; the pool was good as well (but still facing the freeway). The surroundings of the hotel are good with many shopping options nearby.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KryLast13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best Western-Ex... I, General Manager at Best Western Plus Executive Inn, responded to this review, April 30, 2013
Thank you for taking the time to input your review at our property. On behalf of our entire staff, I would like to apologize for the inconveniences you experienced while staying with us. If you stayed in a room facing the freeway, you booked a standard room. Here at Best Western Plus Executive Inn, we do offer four types of rooms. Our Standard and Business rooms are located in the exterior of the hotel, while the Deluxe and Junior Suites are located in the interior of the hotel. Due to the different amenities each room offer, there is a price difference that correlates for each. I hope you do consider giving us a chance in the future again and consider staying in an interior room.

In regards to your door, if it’s possible, please give us an email regarding your reservation information so we can further look into the issue and quickly resolve the problem. We can be reached at sales@bwexecutiveinn.com. Once again, I apologize for not meeting your expectations and I hope you give us the chance to serve you again in the future. Thank you again for your response.

Jane Chang
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rowland Heights, California
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 4, 2013

nice hotel to stay, the lobby offers the printer and internet. Great locaiton, and easy access to freeway 60, Chinese supermarket and plaza. Chinese style breakfast is a plus. Room is clean and offer big room-size. reommend and will stay again.

Room Tip: Room face against the freeway side
See more room tips
  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JIJ16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best Western-Ex... I, General Manager at Best Western Plus Executive Inn, responded to this review, April 30, 2013
Thank you for taking the time to input your review at our property. I am glad that you enjoyed our great location and the convenience of walking to more than 20 international restaurants nearby. We look forward to serving you again.

Jane Chang
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Rowland Heights
2.7 mi away
Pacific Palms Resort
Pacific Palms Resort
#1 of 1 in City of Industry
301 reviews
2.4 mi away
Courtyard Los Angeles Hacienda Heights/Orange County
Courtyard Los Angeles Hacienda H...
#1 of 3 in Hacienda Heights
116 reviews
4.3 mi away
Comfort Suites Near Industry Hills Expo Center
Show Prices
Show Prices
Show Prices
5.5 mi away
Best Western Plus West Covina Inn
3.6 mi away
Ayres Suites Diamond Bar
Ayres Suites Diamond Bar
#1 of 3 in Diamond Bar
539 reviews
4.9 mi away
Best Western Diamond Bar Hotel & Suites
Show Prices
Show Prices
Show Prices

Been to Best Western Plus Executive Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Plus Executive Inn

Property: Best Western Plus Executive Inn
Address: 18880 Gale Ave, Rowland Heights, CA 91748-1337
Phone Number:
Location: United States > California > Rowland Heights
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Rowland Heights
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Best Western Plus Executive Inn 3*
Number of rooms: 135
Official Description (provided by the hotel):
Located near City of Industry, Walnut, Pomona business parks. 20 Minutes to Downtown Los Angeles and Anaheim Convention Center. Walking distance to 20 International Asian-inspired restaurants, grocery store, bank, shops. Free shuttle to Puente Hills Mall, Costco and local businesses within 3 miles. Complimentary American and Chinese breakfast daily. 24-hour lobby business center. Discount shuttle to LAX. Friendly and affordable. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Best Western, Booking.com, Hotwire, Priceline, Hotels.com, Ctrip TA, Travelocity, Orbitz, Cheap Tickets, TripOnline SA, Cancelon, getaroom.com and HotelQuickly so you can book your Best Western Plus Executive Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Executive Hotel Rowland Heights
Best Western Rowland Heights
Rowland Heights Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing