I want to write to you to let you know how frustrating and disappointing my family and I experienced today waiting for a table and finally left after 50min of waiting, basically, felt we were DENIED of service!
We are visitors from Canada, hoping to get some awesome chinese food after a long day visiting Santa Monica. My wife saw a high rating for this restaurant on Yelp so we decided to pay you a visit. With 2 hungry kids, we got there just pass 6:00pm, talked to the front, spoke Cantonese, we were on the waiting list. 30mins passed, 4 families got a table, then, what just happened after is just UNBELIEVABLE. 2 more families walked in they got in their tables. From the corner of my eye I can see the front counter lady feeling a bit uneasied, speaking mainlander to another waiter, knowing what she did was WRONG. Absolutely uncalled for and if you think you can operate a well liked business, thinking you are untouchable, you are absolutely wrong.
This type of behaviour has to come from upper management. Poor management = poor service period. Rude attitude, that I can't help you, it's where your people is from. Sorry, I sometimes feel ashamed that my owned kind treats me like this..... I'll let my Canadian friends know not to visit your restaurant. Sorry...
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