I got a feeling when I checked in that the hotel has a problem with people not paying incidental charges; the staff is quite sensitive about it. Unfortunately, for a quick overnight customer like me (checking in late and leaving early) there wasn't even an opportunity to purchase much of anything. Regardless, two weeks later and I'm still tracking a unnecessary credit card authorization that hasn't been cleared, and in my opinion this a definitive example of poor management!!! I stay at hotels multiple times per month for work, and "no" this isn't the credit card company's fault; very few times in my life have I seen authorizations not fall off almost immediately. I offer this comment as a word of caution to potential guests, and hope the management takes swift action to correct it's policies regarding customer credit cards.
Outside of this issue, the hotel is about average. The property itself is perhaps even above average, with a great "relaxing" courtyard and pool/fitness facilities. Noise is a problem on lower floors however; highly recommend a high floor if you're in need of peaceful rest. Based on reading other reviews, it seems that this is a popular location for large groups (i.e. sports teams, teens). Rooms are good, both modern and clean. Hotel is actually a pretty good value (assuming that silly authorization actually does eventually clear), but there are far better options for lodging on the same exit.
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- Also Known As:
- Courtyard By Marriott Roseville Hotel Roseville
- Roseville Marriott
- Roseville Courtyard