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“Hotel property is nice, but noisy on lower floors. Also, watch your credit card!”

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Courtyard Roseville
Ranked #10 of 18 Hotels in Roseville
Certificate of Excellence
Reviewed November 7, 2012

I got a feeling when I checked in that the hotel has a problem with people not paying incidental charges; the staff is quite sensitive about it. Unfortunately, for a quick overnight customer like me (checking in late and leaving early) there wasn't even an opportunity to purchase much of anything. Regardless, two weeks later and I'm still tracking a unnecessary credit card authorization that hasn't been cleared, and in my opinion this a definitive example of poor management!!! I stay at hotels multiple times per month for work, and "no" this isn't the credit card company's fault; very few times in my life have I seen authorizations not fall off almost immediately. I offer this comment as a word of caution to potential guests, and hope the management takes swift action to correct it's policies regarding customer credit cards.
Outside of this issue, the hotel is about average. The property itself is perhaps even above average, with a great "relaxing" courtyard and pool/fitness facilities. Noise is a problem on lower floors however; highly recommend a high floor if you're in need of peaceful rest. Based on reading other reviews, it seems that this is a popular location for large groups (i.e. sports teams, teens). Rooms are good, both modern and clean. Hotel is actually a pretty good value (assuming that silly authorization actually does eventually clear), but there are far better options for lodging on the same exit.

Room Tip: Request a high floor as the hotel can be quite noisy.
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  • Stayed: October 2012, traveled on business
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Thank Advisor58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica S, General Manager at Courtyard Roseville, responded to this reviewResponded November 11, 2012

Thank you for taking the time to share your experience. Please know that we take your comments very seriously and apologize for any inconvenience you have experienced. We do require a credit card to be presented at check-in for all guests, and obtain an authorization that should fall off within 5 business days. Your case does sound abnormal and I would love to help you resolve it. Please feel free to contact me directly at the hotel so that we can research this matter and correct it if it been already. Thank you for your review and we hope we see you again in Roseville soon.

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89 - 95 of 120 reviews

Reviewed November 5, 2012

My room was very spacious, quiet and had a very comfortable bed. Service was excellent. Bistro and jacuzzi were very nice. Pool was too cold to swim in. Other than that I have no complaints whatsoever. Several nice places to eat within walking distance. Tahoe Joes, Island Burger, Pizza Slice, etc...Overall an excellent experience.

  • Stayed: October 2012
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Thank Robertmass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica S, General Manager at Courtyard Roseville, responded to this reviewResponded November 7, 2012

Thank you so much for taking the time to share your experience on TripAdvisor. We take great pride in our hotel and providing excellent service. We look forward to seeing you the next time you are in Roseville!

P.S., Thank you for letting us know about the pool, we have corrected the issue and it is up to the proper temperature!

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Reviewed September 19, 2012

My husband and I were here for one night. It was by far one of the cleanest rooms we stayed in on our trip to Sacramento. Easy to find from the freeway. Hotel clerk was attentive to our needs and we had no problems. I especially liked the clean carpet in the room. It was extremely clean. Usually carpets are dark and worn out, but this was a very nice and light in color. We saw a Water Park very close to the hotel, but we didn't have any problems with traffic or noise. Didn't even know it was nearby. The price was good and fit into our budget, actually it was the least amount we paid in California for a hotel on our vacation.There was a swimming pool but we didn't take the time to use it. It looked very well kept and there was a family using it and having fun. A little cafe area in the lobby was welcoming, and you could even buy frozen dinners and put them in the microwave. Tables and chairs conveniently placed, which were near the lobby area. Internet computers were very accessible as well and there was more than one. All in all we would highly recommend this place.

Room Tip: Called directly and got the same deal that was on the internet.
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  • Stayed: August 2012, traveled as a couple
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Thank youngergranny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2012

Marriott brands have the whole corner as there is also a Fairfield Inn & Residence Inn on either side of this Courtyard. Courtyard has the newly renovated lobby/bistro as most Courtyards are converting to & it appears the room interiors are relatively new. Efficient fitness room with a coupled of treadmills that are in good working condition, eliptical & free weights. Indoor pool & jacuzzi. Plenty of restaurants in the immediate area if you want something other than what Courtyard's bistro serves up.

All in all a very nice hotel with friendly staff.

  • Stayed: August 2012, traveled on business
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Thank PirateEC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 12, 2012

My husband and I stayed here twice while he was in town for business. Our first visit was for a week in mid September, 2011 and the second was for 6 nights in December 2011. The location is easy to reach just off I-80 and there are a number of restaurants within walking distance and more within just a mile. Plenty of parking...the hotel is in a nice area which is also well lit. The lobby is nicely appointed with nice seating areas/

Check in both times was quick; no problems. Received rooms on the top floor away from the elevator as requested. Both times rooms were clean, nicely (albeit typically) decorated, everything was in working order. Beds were comfortable, rooms were quiet, an overall very good stay.

The company purchased the breakfast option for us; really like the attention to keeping everything stocked, picked up, and cleaned up. We enjoyed the daily fresh fruit, omelets made to order, and the variety of food that was available. While the breakfast area is not a large space, we never had to wait more than a minute or two for a table.

Had my own wi-fi so I can't speak to that but what is on the hotel website is accurate from my point of view. The staff was always polite and very helpful. If we find ourselves in the area again, we will stay at the Roseville Courtyard.

Room Tip: highest floor facing back of property are typically the quieter rooms at this hotel
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  • Stayed: December 2011, traveled solo
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Thank SharoninOK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tobias D, General Manager at Courtyard Roseville, responded to this reviewResponded May 29, 2012

Thank you so much Sharon for your review! Luckily we are far enough from the freeway that noise is never a complaint, however the rooms from that side do have an amazing view. We look forward to accomodating you on your next visit from Texas. Have a wonderful day!

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Reviewed May 4, 2012

I used to stay at another courtyard in the area. I found this particular Courtyard to be the best of the Courtyards. The staff is knowledgable of the area, always helpful in anyway possible, professional, personable and courteous. They truly take great concern to make sure your stay is perfect and that'srare these days for the business traveler.

Room Tip: Never get rooms near the elevators unless you like hearing people get in and out along with conversa...
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  • Stayed: May 2012, traveled on business
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1  Thank Mark C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tobias D, General Manager at Courtyard Roseville, responded to this reviewResponded May 29, 2012

Thank you, Mark, for such a wonderful comment. We pride ourselves on giving the upmost in customer service and we appreciate letting us know our efforts are not unnoticed. We look forward to seeing you soon!

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Reviewed April 15, 2012

We stayed one might for a quick visit to friends. The staff was amazing. So friendly and helpful. The kids (and we) loved the indoor pool. It could have used a better system for towel distribution and maybe a little less chlorine. When I brought the lack of clean towels the attention to the front desk we were promptly greeted with a stack of towels delivered to us while already in the pool and an offer to get any snacks or drinks delivered to us. The rooms were clean and comfortable. The outdoor area was clean and serene. It was a very comfortable walk to SunSplash and the nearby food was delicious. Overall a great experience.

  • Stayed: April 2012
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Thank Photogriver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tobias D, General Manager at Courtyard Roseville, responded to this reviewResponded May 4, 2012

Thank you very much for your feedback. It is wonderful to read the positive experience you had staying with us and we hope you return again for another visit to enjoy Sunsplash with your family. Summer time is right around the corner.

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Additional Information about Courtyard Roseville

Address: 1920 Taylor Rd, Roseville, CA 95661-3008
Phone Number:
Location: United States > California > Roseville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in Roseville
Price Range: $127 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Roseville 3*
Number of rooms: 90
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Also Known As:
Courtyard By Marriott Roseville Hotel Roseville
Roseville Marriott
Roseville Courtyard

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