Upon entering our first room as usual i always check the mattress for bedbugs, after hearing a few horror stories about them I always check regardless of what hotel i stay at. I had my husband lift up the mattress and there was what appeared to be a "penis pump" I was so disgusted and immediately called the front desk and they sent up a housekeeper to see what the "issue" was. We went back down to the front desk and the desk girl "anna" gave us an upgraded room and apoligized for the inconvienance. We went to the new room and again had my husband check the mattress and saw condom wrappers, dirty silverware, and tiny bugs crawling on the mattress. ( i googled what bed bugs look like and they were so large they were fully grown adult bed bugs.) I again went down to the front desk and this time asked for a refund, the front desk girl seemed a little annoyed and made the housekeeper go check out the situation my husband went with him to show him. He came back down and confirmed what we saw, the front desk girl said she was sorry and told us we would have to get a refund through priceline which wasn't a problem. We have stayed at this hotel before and never had an issue. After this experience I will never stay here again and hope there housekeeping can do a better job for future guests.
- Official Description (provided by the hotel):
- The Hilton Garden Inn Roseville hotel is near the Jackson Sports Academy, Hardwood Palace and Cherry Island Soccer Complex. All rooms include microwaves/mini-refrigerators. Plus, complimentary in-room WiFi, complimentary parking, outdoor pool with whirlpool spa, fitness room, business center, meeting rooms, on-site restaurant/bar and lounge area. Contact our multi-lingual staff to learn more. ... more less
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- Also Known As:
- Hilton Garden Inn Roseville Hotel Roseville
- Hilton Roseville
- Roseville Hilton Garden Inn