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“Best Western Orchid Suites”

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Best Western Plus Orchid Hotel & Suites
Ranked #3 of 18 Hotels in Roseville
Certificate of Excellence
GreenLeadersBronze level
Reviewed May 5, 2014

The stay that I had was the best I had ever had at any Hotel. The rooms were very comfortable and clean and the bed was extremely comfortable. They have the best breakfast EVER and good coffee which is a plus for me! I would go again any time I'm in this area and would highly refer anyone to them .

  • Stayed: May 2014, traveled on business
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Review collected in partnership with Best Western
Thank Julia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany O, Front Office Manager at Best Western Plus Orchid Hotel & Suites, responded to this reviewResponded May 7, 2014

Dear Julia,

Thank you for your stellar review on our property. We appreciate you taking the time to tell others your recommendation about our property and your stay with us. We are so pleased to know all of our hard work and attention to detail has paid off and our guests are happy.

Thanks again,
Brittany Ducheneaux
Front Desk Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (563)
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497 - 503 of 563 reviews

Reviewed April 22, 2014

The hotel itself is very clean and the staff was great. If I could only add two things on is that when we went to the bar they had they only offered a couple of free snacks. I wanted to buy some appetizers and wish they had them at the hotel instead of driving somewhere else. Also wish the pool was warmer. But thats the only thing I can really complain about. The room was awesome. It was a great get away from the city.

  • Stayed: April 2014, traveled with friends
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1  Thank Darryn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany O, Front Office Manager at Best Western Plus Orchid Hotel & Suites, responded to this reviewResponded April 23, 2014

Dear Darryn,

Thank you for taking the time to rate us 5 out of 5 on Tripadvisor. We appreciate you letting us know about the light appetizers in the lounge. We have made some improvements which include nachos, cheese, crackers, and deli tray. We also have a room service menu that can deliver to your room 24/7. Thank you again for spending your time away from home with us and we will look forward to your next visit from the city.

Brittany Ducheneaux
Front Desk Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 22, 2014

You get what you pay for, but here I believe you get a little more. My wife does not like heights, even a little bit. We were booked into a room on the third floor and I mentioned this to the staff and before we got to our room the staff had upgraded our room (no extra charge) so we could have a ground floor room. We found the room clean and the bedding clean fresh and comfortable. We have not had the time to sample the breakfast included----I rarely am up by 10 am, not their problem.

  • Stayed: April 2014, traveled as a couple
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Review collected in partnership with Best Western
Thank Ralph D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany O, Front Office Manager at Best Western Plus Orchid Hotel & Suites, responded to this reviewResponded April 23, 2014

Dear Ralph D,

I just wanted to thank you for telling others how we treat our guest and how we always go above and beyond for any and all request. We appreciate you telling others how you enjoyed your say and rating us 5 out of 5 on Trip Advisor. We look forward to seeing you again in the near future and trying our Breakfast Buffet next time.

Thanks again,
Brittany Ducheneaux
Front Desk Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 21, 2014

The staff was very helpful and accommodated my early check in. The suite was a great size for my group (3 adults, 2 kids). The swimming pool & hot tub were well maintained, and the complimentary evening mixer was a nice touch. The breakfast in the morning was also good- the food was prepared fresh & restocked accordingly.

  • Stayed: April 2014, traveled with family
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Thank Kandice D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany O, Front Office Manager at Best Western Plus Orchid Hotel & Suites, responded to this reviewResponded April 22, 2014

Dear Kandice,

It was a pleasure meeting with you and having your family stay with us. We want our guest to feel welcomed and appreciated. We do a lot of things to make a big impact. We are happy to know you appreciated the early check in we were able to provide for you. You are correct our suites are very large; lots of room even after putting a family of 5 inside. We want to thank you for taking the time us such an outstanding review. Just remember if you liked your stay we would really appreciate 5 out of 5 on Trip Advisor. See you soon!
Thank you again,
Brittany Ducheneaux
Front Desk Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 17, 2014

We prefer this side of the freeway, even though our event was over on the other side. Between the 2 Best Westerns, we feel a little safer over here. The slippers were a good extra touch, even if we never used them. Our room was nice and quiet (near the back), and we tried to be quiet for our neighbors also. Everything was clean and neat. The service was smooth and efficient. We laughed at the suggested 'happy hour' event. We certainly don't want to meet the other guests, and I'm guessing they don't feel any need to meet us. Breakfast on the other hand, is a requirement. This breakfast area was crowded, and yet was running smoothly. There were several employees running back and forth keeping things in order. We also liked the scrambled eggs. We couldn't figure out the trash can situation, and so we left our plate on the table.

  • Stayed: April 2014, traveled as a couple
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Thank Stephen O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany O, Front Office Manager at Best Western Plus Orchid Hotel & Suites, responded to this reviewResponded April 22, 2014

Dear Stephen,

Thank you for your very detailed review. We are pleased to know you enjoyed your entire stay with us and want to know that we appreciate you taking the time let us know exactly what you liked. We appreciate the fact that you enjoyed our complimentary slippers in the room, our full hot breakfast buffet with our fluffy scrambled eggs and the location and quietness of your room. Thank you again for letting others know about your wonderful stay and we hope to see you in the near future.
-Brittany Ducheneaux
Front Desk Manager

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Reviewed April 14, 2014

Suite room is very spacious and clean. Two queen beds are separated, has privacy. Service is great! We were there to attend Synchronized meet and the hotel management took their initiative to bring forward the original breakfast time from 7 am to 6 pm on a weekend, our swim meet begins at 7 am as there is not possible for our girls to have breakfast at 7 am. Free happy hour drinks and snacks are available around late afternoon till 5.30 pm, although we didn't have a chance to enjoy due to our tide schedule. Dog friendly hotel.

  • Stayed: April 2014, traveled on business
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Review collected in partnership with Best Western
Thank 850ellenw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany O, Front Office Manager at Best Western Plus Orchid Hotel & Suites, responded to this reviewResponded April 16, 2014

Thank you for telling others about your wonderful stay at the Best Western Plus Orchid Hotel & Suites. We appreciate that you enjoyed our large and spacious suites. We are so pleased to know you could take advantage of us opening the breakfast an hour early for your swim meet. We want to be able to accommodate all of our valued guests in anyway way possible. We look forward to seeing your group again next year for another fantastic visit.

Thank you again,
Brittany Ducheneaux
Front Desk Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 8, 2014

Would not take credit card payment over the phone from our hosts. We ended up paying because they couldn't get to hotel. (they are over 90 years old). Pool was filthy and overun with kids. Loud wedding guests. Happy hour is terrible. Wine is the worst brand you can buy and food is a joke. Don't bother. Furniture too big for room, leaves no where to put your things. Noisy at night. I think you can definitely do better elsewhere. Had to call desk to get room cleaned.

  • Stayed: March 2014, traveled with family
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4  Thank MaribellaF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany O, Front Office Manager at Best Western Plus Orchid Hotel & Suites, responded to this reviewResponded April 16, 2014

Dear Traveling D,

Thank you for taking the time to respond to our guest survey and posting your review on Trip advisor. We would like to confirm that we do not take credit card information as a safety precaution to our guest and fraudulent charges to the company. We have other forms of receiving payment other than the phone. Just ask us how and we would be happy to explain and make things easy. Our hotel has over 174 and we cater to all types of groups and events. We value your feedback and will focus on improving. We hope to see you again soon.

Thank you,
Brittany Ducheneaux
Front Desk Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Orchid Hotel & Suites

Address: 130 N Sunrise Ave, Roseville, CA 95661-2905 (Formerly BEST WESTERN PLUS Orchid Hotel & Suites)
Phone Number:
Location: United States > California > Roseville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Roseville
#2 Romantic Hotel in Roseville
#3 Green Hotel in Roseville
#8 Family Hotel in Roseville
#8 Business Hotel in Roseville
Price Range: $103 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Orchid Hotel & Suites 3*
Number of rooms: 174
Official Description (provided by the hotel):
Newly renovated with an enclosed atrium and executive building the Best Western Plus Orchid Hotel & Suites is a one of a kind destination. The finest in Placer County lodging can be found right here at The Best Western Plus Orchid Hotel & Suites in Roseville, California.Best Western Plus Orchid Hotel & Suites is mix of suites hotel with exceptional amenities, including two lovely courtyards to relax in and a complimentary hot buffet breakfast served in our private dining room. Our guests also enjoy a hosted evening reception with complimentary beverages. Located just minutes from the Gallaria Mall and many local business in the community, our complimentary shuttle can take the stress out of driving around town. ... more   less 
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Also Known As:
Orchid Hotel Roseville

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