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“Good Value, but not a very nice place” 2 of 5 stars
Review of Heritage Inn Express Roseville

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Heritage Inn Express Roseville
Ranked #16 of 18 Hotels in Roseville
San Francisco
Level Contributor
101 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Good Value, but not a very nice place”
2 of 5 stars Reviewed August 16, 2013

The room wasn't very clean (there were splotches of food on the ceiling and walls). We had to go to the front office and arrange for a desk in the room for our laptop. There was no table either.

The big room where they normally serve breakfast is being remodeled and is now a storage for unused furniture, so no breakfast. Not that I would have eaten it.

It seems like the new owner is making an attempt to spruce up the place, but it is very slow going. Everything was a bit tacky and old.

There were some creepy people sitting along the curb in the parking lot. The were obviously homeless, and drunk or high on something. The police moved them along, but then some others showed up.

I don't think I'd stay here again, but the price was right, and it's close to everything.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank sfRebecca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kuldeep k, General Manager at Heritage Inn Express Roseville, responded to this review, December 27, 2014
Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property.
I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying.
Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another opportunity to serve you.
I hope that you will give us another opportunity to serve you.

Again , I apologize for the inconvenience during your stay and hope to see you during your next visit.

If I can provide any assistance, don't hesitate to contact me directly (916) 782-4466

Sincerely
Kuldeep Kaur
General Manager
Heritage inn express
Roseville
kkaur@heritagehotelgroup.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

88 reviews from our community

Traveler rating
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    7
    16
    49
See reviews for
36
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Any
English first
Campbell, California
1 review
1 of 5 stars Reviewed July 23, 2013

We have stayed at this hotel several times over the past few years -- mainly, as a convenient place to stay during the State Fair. This is clearly a no-frills kind of place, but it has been getting worse and worse every visit. Last weekend we made a reservation for Saturday night in advance. We checked in around 3 PM and were assigned to #208, a non smoking room. Well, the room smelled horribly of smoke! So, we marched back to the lobby and get moved to #109. While waiting to change our room, a scruffy guy tries to check in to the hotel. The clerk says there is a note that says a room cannot be rented to him! The scruffy guy (i'm being polite here!) then intimidates the young clerk and gets his room. He requests a SMOKING room and since none are available, they give him #208 ---- the supposed NON smoking room! Also, no bulbs in the light fixtures, ants in the bathroom and only ONE set of towels in the room. It looked like someone had set the dumpster area on fire recently and the trees we all burned. We have had these same complaints year after year and will be taking our business elsewhere next time!

Room Tip: Stay somewhere else! The are plenty of decent hotels nearby.
See more room tips
  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank sharyn j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kuldeep k, General Manager at Heritage Inn Express Roseville, responded to this review, December 27, 2014
Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property.
I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying.
Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another opportunity to serve you.
I hope that you will give us another opportunity to serve you.

Again , I apologize for the inconvenience during your stay and hope to see you during your next visit.

If I can provide any assistance, don't hesitate to contact me directly (916) 782-4466

Sincerely
Kuldeep Kaur
General Manager
Heritage inn express
Roseville
kkaur@heritagehotelgroup.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cupertino, California
1 review
1 of 5 stars Reviewed June 20, 2013

No wifi, breakfast was only banana and drinks, no tissues, no toilet paper handle, broken drawers, worn out carpet, broken refrigerator, no alarm clock, marked as non-smoking room, but still you can tell it was used to be a smoking room. The worst thing ever was, if you asked front desk for something, you got answer was they don't have it. Even a pillow! I will never go back again.

  • Stayed June 2013, traveled with family
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank zhong s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kuldeep k, General Manager at Heritage Inn Express Roseville, responded to this review, December 27, 2014
Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property.
I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying.
Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another opportunity to serve you.
I hope that you will give us another opportunity to serve you.

Again , I apologize for the inconvenience during your stay and hope to see you during your next visit.

If I can provide any assistance, don't hesitate to contact me directly (916) 782-4466

Sincerely
Kuldeep Kaur
General Manager
Heritage inn express
Roseville
kkaur@heritagehotelgroup.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 17, 2013

Shocker! On my list at the top of worst ever places to stay. Police driving round the car park thru the night and early evening, gangsta paradise, filthy rooms. Don't do it. The place is located in a good place and there are plenty of other hotels that looked good quality in the day light. The only good thing I can say is the waffle diner that is almost on the premises but not part of the heritage was good value and good food but this is a different establishment.

Room Tip: Go to a different place
See more room tips
  • Stayed June 2013, traveled on business
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank Paul F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kuldeep k, Manager at Heritage Inn Express Roseville, responded to this review, October 15, 2014
Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property.

I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying.

Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another opportunity to serve you.

We are always concerned when we do not exceed our guests' expectations. Since we did not accomplish this, we would like to provide you with a 50% discount during your next stay.

I hope that you will give us another opportunity to serve you. Again I apologize for the inconvenience during you stay and hope to see you during your next visit.
Sincerely
Kuldeep Kaur
General Manager
Heritage Inn Roseville
kkaur@heritagehotelgroup.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
6 reviews
2 of 5 stars Reviewed June 15, 2013 via mobile

If you book a price for a room with breakfast, they're lying. There's no breakfast. The free wifi is terribly unreliable and late checkout options are nil. In all, a horrible place. I am never going back.

  • Stayed June 2013
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank sotongsial
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kuldeep k, Manager at Heritage Inn Express Roseville, responded to this review, October 15, 2014
Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property.

I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying.

Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another opportunity to serve you.

We are always concerned when we do not exceed our guests' expectations. Since we did not accomplish this, we would like to provide you with a 50% discount during your next stay.

I hope that you will give us another opportunity to serve you. Again I apologize for the inconvenience during you stay and hope to see you during your next visit.
Sincerely
Kuldeep Kaur
General Manager
Heritage Inn Roseville
kkaur@heritagehotelgroup.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lompoc
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 12, 2013

Wow. I was horrified from the first homeless person passed out in the lobby. Then there were two more homeless people digging trough the garbage cans and washing their hair in the swimming pool. I am not making this up. Then a hooker propositioned my 14 yr old nephew at the pool. My family had 5 rooms booked here for a wedding. We each had horrifying stories to tell, but only one of us was able to move to another hotel as it was graduation weekend and no rooms available elsewhere. My room had been booked 4 months in advance, but when I checked in, I was told there was a "glitch" in that the hotel was overbooked and they couldn't book me in for the last night. "Not to worry, it will all get straightened out." Of course, it was a nightmare to get straightened out and they were threatening to kick us out of our room our last night there several times. BUT! They did give me a nice parting gift....bed bug bites all around my ankles.

  • Stayed June 2013, traveled with family
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank Mary W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kuldeep k, Manager at Heritage Inn Express Roseville, responded to this review, October 15, 2014
Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property.

I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying.

Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another opportunity to serve you.

We are always concerned when we do not exceed our guests' expectations. Since we did not accomplish this, we would like to provide you with a 50% discount during your next stay.

I hope that you will give us another opportunity to serve you. Again I apologize for the inconvenience during you stay and hope to see you during your next visit.
Sincerely
Kuldeep Kaur
General Manager
Heritage Inn Roseville
kkaur@heritagehotelgroup.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bethesda, Maryland
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed June 12, 2013

This place is not what is advertised. Please beware! Although advertised, there was no complimentary breakfast. The dining area/kitchen isn't operational. The dining area is in disarray. Several relatives from all over the country came to Roseville for a wedding and we all had bad experiences. We left early. The hotel allows people to bring pets however owners let their dogs to defecate on the walkways and don’t clean up the mess nor did the management. The rooms are dirty, mattresses poor quality, 3 of the 4 vanity lights in the bathroom were out and the management didn't respond to replacing them. The day we left, an aggressive psychotic man blasted into the hotel lobby screaming at us. The police came later to pick him up. There are derelicts alcoholics, and prostitutes that roam the property to solicit guests. Our niece (with husband an 2 yr. old) found bed bugs in their room. And, someone attempting to enter the room awakened another nephew at 1:00 am – he was also booked in same room. Spend your money elsewhere and be safe and healthy!

  • Stayed June 2013, traveled with family
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank Damon G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kuldeep k, Manager at Heritage Inn Express Roseville, responded to this review, October 15, 2014
Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property.

I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying.

Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another opportunity to serve you.

We are always concerned when we do not exceed our guests' expectations. Since we did not accomplish this, we would like to provide you with a 50% discount during your next stay.

I hope that you will give us another opportunity to serve you. Again I apologize for the inconvenience during you stay and hope to see you during your next visit.
Sincerely
Kuldeep Kaur
General Manager
Heritage Inn Roseville
kkaur@heritagehotelgroup.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Heritage Inn Express Roseville

Property: Heritage Inn Express Roseville
Address: 204 Harding Blvd, Roseville, CA 95678-2804
Location: United States > California > Roseville
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 18 Hotels in Roseville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Heritage Inn Express Roseville 2*
Number of rooms: 101
Official Description (provided by the hotel):
Our amazing and updated hotel located in Roseville CA, has plenty of accommodations ranging from one room king beds to a Jacuzzi room with two beds. All rooms include refrigerator, microwave, cable TV, free wireless internet, free continental breakfast, in room coffee pot, iron and ironing board, spacious rooms, sunk in bathtubs, and outdoor pool. Our lobby is open 24/7 with friendly staff to assist you. ... more   less 
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Also Known As:
Heritage Hotel Roseville

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