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“Found a Gem in Roseville.” 5 of 5 stars
Review of Heritage Inn Express Roseville

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Heritage Inn Express Roseville
Ranked #16 of 18 Hotels in Roseville
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87 reviews from our community

Traveler rating
    9
    7
    7
    16
    48
See reviews for
35
15
9
13
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Any
English first
South Lake Tahoe, California
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed August 30, 2012

Made a reservation for a non-smoking room and got written confirmation of same. Arrived to find there were no non-smoking rooms, so I left to find a place that had a room that did not reek of smoke. Heritage would not refund over $100 in charges. Kayak was no help, either. It is neither clean nor cheap. Would NOT recommend.

Room Tip: Go somewhere else.
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  • Stayed April 2012, traveled on business
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank Sasha K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kuldeep k, Manager at Heritage Inn Express Roseville, responded to this review, October 15, 2014
Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property.

I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying.

Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another opportunity to serve you.

We are always concerned when we do not exceed our guests' expectations. Since we did not accomplish this, we would like to provide you with a 50% discount during your next stay.

I hope that you will give us another opportunity to serve you. Again I apologize for the inconvenience during you stay and hope to see you during your next visit.
Sincerely
Kuldeep Kaur
General Manager
Heritage Inn Roseville
kkaur@heritagehotelgroup.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed August 16, 2012

I have stayed at the heritage inn many years ago and then just recently. I've never had an issue with this hotel. Everything was clean and just fine. It's not the nicest hotel at all but it's clean and cheap. If I came back to Roseville for a visit I would stay here. It's the cheapest around and the room was fine. The tv had good channels too!

  • Stayed August 2012
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Kristashepp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kuldeep k, General Manager at Heritage Inn Express Roseville, responded to this review, December 27, 2014
Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property.
I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying.
Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another opportunity to serve you.
I hope that you will give us another opportunity to serve you.

Again , I apologize for the inconvenience during your stay and hope to see you during your next visit.

If I can provide any assistance, don't hesitate to contact me directly (916) 782-4466

Sincerely
Kuldeep Kaur
General Manager
Heritage inn express
Roseville
kkaur@heritagehotelgroup.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed July 8, 2012

We were "greeted" by an unkempt woman in shorts on arrival. The room was supposed to be non-smoking, and reeked of cigarette smoke. On arrival, it was hot in the room, no ventilation/air conditioning had been started.

The telephone didn't have a cord from the base to the receiver, and I had to walk down to the main office to report the smell in the room. The woman at the counter declared she had no other rooms available, despite the fact that the parking was mostly empty. Admittedly helpfully, in an attempt to fix the telephone, she called some guy who, instead of fixing it himself, handed me the cable when I opened the door. It was the wrong cable, but the guy was gone before I could say "timbuktoo".

There were shirtless tattooed homeless-like people wandering outside the rooms, smoking. The bathroom had no functioning exhaust... I could go on and on. Just stay away.

Room Tip: Good luck!
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  • Stayed July 2012, traveled with family
    • 2 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank Viv1theWanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Livermore, California
Level Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed June 29, 2012

First night room did not have hot water, I found this out late at night, reported it first thing in the morning, the wardrobe doors were out of line, hinges loose, drawers sticky. Did not attend to these before we left. Tub missing drain plug, sink drain plug would not work, ironing board missing. The only thing fixed was the hot water. Pool was avaible and conference rooms for meetings, did not use either of these

  • Stayed June 2012, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed June 7, 2012

No do not disturb signs! Bed was weird it sunk in in the middle! Toilet had a leak! N our wannabe hot tub didnt work! ive stayed at cheaper places with way better rooms! cleaning crew were nice! N the clerks were very helpful! soo rooms not that great! Service is ok n location is good!

  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Review collected in partnership with Easytobook.com

Helpful?
3 Thank Visitor310
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tacoma, Washington
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 27, 2012

In early May I made a reservation through hotels.com for 3 nights in the Roseville Heritage Inn. When we arrived they had no rooms available! They had not put the reservation into their computer! As it was Memorial Day weekend and the fact that there were several softball and soccer tournaments going on most lodgings were fully booked. The manager finally found us a room at another Heritage Inn where she promised a no smoking room with two queen beds (our reservation had been for a king sized bed). When we arrived at the Rocklin Heritage Inn we were given a handicapped room with only one queen sized bed. We were assured this was the only room available. So not only did the Roseville Heritage Inn fail to register our prepaid reservation they mislead us about the accommodation in Rocklin!

Room Tip: Don't even consider the Heritage Inn Express in Roseville! The staff is incompetent and the sit...
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  • Stayed May 2012, traveled as a couple
    • 2 of 5 stars
      Service
Helpful?
Thank Karel V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Heritage Inn Express Roseville

Property: Heritage Inn Express Roseville
Address: 204 Harding Blvd, Roseville, CA 95678-2804
Location: United States > California > Roseville
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 18 Hotels in Roseville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Heritage Inn Express Roseville 2*
Number of rooms: 101
Official Description (provided by the hotel):
Our amazing and updated hotel located in Roseville CA, has plenty of accommodations ranging from one room king beds to a Jacuzzi room with two beds. All rooms include refrigerator, microwave, cable TV, free wireless internet, free continental breakfast, in room coffee pot, iron and ironing board, spacious rooms, sunk in bathtubs, and outdoor pool. Our lobby is open 24/7 with friendly staff to assist you. ... more   less 
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Also Known As:
Heritage Hotel Roseville

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