I stayed my first stay at this hotel for 4 nights through priceline, and I was not pleased with the service, changed rooms several times.
during the first time here, i had major problems during each day..1st room had mold in the shower, so they moved me to another room, which was located to a utility room where staff was banging around.. so they upgraded me to a suite..the suite was great, but the last 2 days, while using the ice machine, which was located on the 1st FLOOR because there was not one on the 2nd floor where i was! and the 3rd floor one was out of order, anyways, while getting the ice out of the ice bucket in my room from the machine from down stairs, there was a glob of grease, then on my last night here, while getting ice from the same machine, i got ice again from the bucket, and noticed a foreign object, i pulled it out and noticed it was a mildewed kernel of corn.i was very disgusted.
the manager decided to comp me 1 night for my inconvenience, but i was upset because i had problems every night, so she comped me 4 nights instead, so i returned a couple weeks later for my 4 nights.. and the problems did not stop...
the entire 4 nights i was there, i got a total of about 4 hours of sleep, the room i was located in was 120 on the bottom floor, located at the end of the corridor, next to the exit door. at this point, because the room was comped, i was not going to complain anymore, so i just lived through it, while the entire stay that i was there, a group of people in several of the rooms were going in and out of the exit door and their rooms, slamming the doors all night long from 10pm until 7:30am.
on another day, when i came back from lunch, and housekeeping had finished cleaning, if that is what you want to call it, had not even stocked the bathroom, no wash cloths, no coffee, a bath towel laying on the counter, and soap scum not cleaned in the shower even.
the one day that i was REALLY UPSET, was the day i came back from lunch, about 1:15 to 1:30, and notice that the security swing latch was flipped over, holding the door open, as they do with doors all the time while they are cleaning rooms.. well, I was informed that the housekeeping staff goes to lunch at 1:00. the latch was flipped over and the housekeeping staff was gone..the whole time my room was left unattended, and unsecured, while on the desk sat several thousands of dollars worth of electronics of mine., my laptop, my iPad, my cables, cords, hard drive, etc. and the door was open for anyone in the hotel to steal it.and the only response i got from the manager was, the issue will be addressed and that member of the staff will be dealt with.
all in all, I did not appreciate the housekeeping's Independence and lack of guests safety, but the front desk customer service rep's was good.
i would NOT recommend this hotel based on the housekeeping staff for safety, nor the showers mold issues if you are allergic to mold like i am, avoid the 2nd floor if you want ice, but go on the 2nd floor if you want to do your laundry instead, complementary breakfast in the mornings is good too.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express Hotel & Suites Roseville Galleria Area Ideally located in Roseville, California and nestled between the lush Sacramento Valley and the Sierra Nevada mountains, our hotel is convenient to many local attractions and just 20 miles west of Sacramento. Explore California's natural beauty during your stay at our Roseville hotel. Families will enjoy experiencing all that Roseville has to offer. Local attractions such as Golfland Family Fun Center and Amusement Park, Magic Circle Theatre, the Maidu Indian Museum and Folsom Lake are within minutes. You can shop at the Westfield Galleria Mall or pick up some local produce and crafts at the Denio's Farmer's Market. Sacramento is just a short drive away, so families can easily explore the California capital during their stay at our Roseville hotel. With convenient access to companies such as Pasco Scientific, Surewest Communications, Union Pacific Railroad, Hewlett-Packard and NEC Technologies, our choice Roseville, CA hotel is perfect for business travelers who plan to attend meetings in Roseville. During your stay in our hotel in Roseville, California, be sure to enjoy a swim in the outdoor pool, surf the net with free high-speed, wireless Internet access or work out in the fitness center. You can eat well every morning at the free hot breakfast bar featuring our famous cinnamon rolls. Check out our great Roseville hotel deals and book your stay with us today. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Roseville-Galleria Area
- Holiday Inn Roseville
- Roseville Holiday Inn