I stayed here on business and woke to a large inch long silverfish insect crawling on my arm. After 3 messages left to management and then finally having to call Marriott corporate. I got a call the next day from the GM. He said they had the bug tested and tried to tell me it was like a centipede and I said it definitely wasn't a centipede.
In my view, these bugs are nasty and feed off of food, starch etc and get into walls and drains. The manager offered up some free Marriott points for my trouble. A joke! In my view waking up to a bug crawling on your arm is completely not acceptable. He should have refunded my hotel room. I will never stay in this hotel again and this has left a bad taste in my mouth.
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- Also Known As:
- Courtyard By Marriott Roseville Galleria Mall/Creekside Ridge Drive Hotel
- Roseville Marriott
- Roseville Courtyard