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“Good value, but dated, tired furniture and accommodations.” 3 of 5 stars
Review of Courtyard Roseville Galleria Mall/Creekside Ridge Drive

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Courtyard Roseville Galleria Mall/Creekside Ridge Drive
Ranked #10 of 18 Hotels in Roseville
Lansing, Michigan
Level Contributor
57 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Good value, but dated, tired furniture and accommodations.”
3 of 5 stars Reviewed January 5, 2013 via mobile

Great value if you purchase through Priceline. But the carpet, linens, pillows, etc. all seem a bit tired and worn. Also it's challenging getting the temperature just right. It's either too hot or too cold! Overall a decent, average hotel.

  • Stayed January 2013
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank imandy0517
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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108 reviews from our community

Traveler rating
    36
    39
    21
    7
    5
See reviews for
29
14
7
49
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • German first
  • Any
English first
Spanish Fork, Utah
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed December 21, 2012

Do not book this hotel through Priceline. And if you do accidentally, ask for your money back. After booking the room, I called and asked for two queen beds since we have two 6' boys. We were told that we requested a King bed through Priceline. Explained that there is no place on Priceline to choose one or two beds. Told us they couldn't help us because we booked on Priceline, but ask for a rolling bed when we get in.

Checked in and explained the situation. Again, they stated they would not help us because we booked on Priceline. But said they would send up a rolling bed. Got into the tiny room and after several calls, they said they could not send up a rolling bed because the room was too small. The room they put us in because . . . you guessed it, we booked on Priceline.

Two hours after we checked in, they called the room to ask how everything was. Umm, other than the fact that we have two big guys sleeping on a tiny uncomfortable sofa bed? "Oh, we can take care of that. We'll move you to a room with two queens."

Perfect. They called about an hour later and said that, "No. They could not move us to another room because . . ." I bet you can figure the rest of the story out.

Hey, Courtyard. Here's a hint. If you don't want customers through Priceline, don't sign up for the freaking service. You obviously don't want me here, and I don't want to stay in a hotel that treats Priceline customers like they are a nuisance, instead of a paying customer.

Poor service. Poor planning. You have lost a customer who is actually a Marriott Rewards member.

(In reading the other reviews, looks like we weren't the only one with this exact same problem. GM claims he talked to the front desk with another customer. Obviously it did not work. Classless and rude manager.)

Room Tip: Do not stay here if you used Priceline. They will be extremely rude.
See more room tips
  • Stayed December 2012, traveled with family
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank Frequent_Traveler_JS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stevens Point, Wisconsin
Level Contributor
45 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed December 13, 2012

Stayed at the Marriott Roseville Galleria this past week driving in from northern Nevada. I t was a very clean, well presented environment, very attractive lobby, with a good morning breakfast offered. Our room was spacious, quiet and restful. Although I didn't take advantage of the pool, it did look quite inviting. It is conveniently located near a shopping mall; the only caveat I have is that having a GPS to locate the hotel is clearly helpful,,the hotel is sey back somewhat from one of the main streets.
All in all, a very good choice.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank justme54481
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew W, General Manager at Courtyard Roseville Galleria Mall/Creekside Ridge Drive, responded to this review, December 14, 2012
Thank you for your review. We are happy to hear you enjoyed your stay and we hope to see you next time your back in Roseville, CA.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
LOS ALTOS
Level Contributor
44 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed December 9, 2012

On the morning of 11/24/12 before leaving our home, my husband called to let the front desk know that we would like to have two beds. After attending a wedding ceremony, my husband, son, and I dressed in our formal outfit, arrived at the hotel to find our room to be one king size and one sofa bed. We came down to ask Keya, the front office supervisor, to change the room to two double beds. My husband showed her Marriott Honored Guest Awards Card. She said because we booked on Priceline, she was “not able to change her computer and the change must be done by Priceline”. My husband spent the next 20 minutes on the phone with a Priceline representative, who said the change had to be done by Marriott, not Priceline. Priceline representative evan called and spoke to Keya, who refused to change and said she was the only supervisor on duty. She did have two double beds, but she could not give it to us and no one else could help us. Because we were going out to wedding reception/dinner and did not want to make this situation worse to spoil our evening, we did not request the maid to make the bed. We did it after a long, exhausted drive when the hotel parking lot was quite empty. Later we found out hotel was only 28% full.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank LenaCDoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew W, General Manager at Courtyard Roseville Galleria Mall/Creekside Ridge Drive, responded to this review, December 14, 2012
Thank you for your review. We do apologize for the inconvenience this must have caused you with not getting the room type you requested. This has been address to our front desk staff to make sure we do our best in making sure every guest enjoys their stay. We hope next time you are back in Roseville, CA you would stay with us again and making sure your stay is memorable.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glendora, California
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed October 30, 2012

The hotel staff were very friendly and helpful. The room was clean and nicely put together. The cost was competitive. However, I didn't get much sleep. The air conditioner was extremely loud and came on about every 15 - 20 minutes. It was to hot to turn the air off for the night.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Kimberly F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew W, General Manager at Courtyard Roseville Galleria Mall/Creekside Ridge Drive, responded to this review, November 2, 2012
Thank you for review. We apologize for the inconvenience this may have caused you for your stay. We take pride in to make sure everything is in working order. Maintenance is going around making sure this issue is addressed. I thank you for making us aware of situation. I am very happy that the staff was friendly and helpful during your stay.

We do appreciate the business and we hope next time you visit Roseville you will stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 15, 2012 via mobile

We really enjoyed staying at this hotel. Staff was friendly and breakfast was great! Kudos to the chef/waiter! He was such a hard working employee taking care of the kitchen and being a waiter all by himself and always had a smile on his face! It's people like him that make your stay even more enjoyable! The only suggestion I do have is better pillows please!

Stayed September 2012, traveled with family
Helpful?
Thank Denise P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonoma County, CA
Level Contributor
182 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed August 9, 2012

Got a great nights sleep, had a breakfast available, bed was comfy (no feather pillows) it was clean-air conditioner unit was fairly quiet. Parking was full so had to walk a bit at 10 pm and as a woman traveling alone that is not ideal. Not sure what the parking issue was as the hotel didn't seem that full. Note to staff - using a pot for hot water for tea that once contained coffee ruins the tea. Can't get the coffee flavor out of those - one designated for hot water only is the best solution. Price was fair for the room.

  • Stayed August 2012, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Kelleyanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorena r, General Manager at Courtyard Roseville Galleria Mall/Creekside Ridge Drive, responded to this review, August 17, 2012
Thank you for your stay and review for our hotel. We are happy to hear you enjoyed your stay and hope to see you again soon. We do offer additional parking in the rear of the hotel if the front parking lot is full. Also we do offer hot water in the lobby for our tea lovers. Thank you again and happy travels.

Lorena Reilly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Roseville Galleria Mall/Creekside Ridge Drive

Property: Courtyard Roseville Galleria Mall/Creekside Ridge Drive
Address: 301 Creekside Ridge Court, Roseville, CA 95678
Location: United States > California > Roseville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Roseville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Roseville Galleria Mall/Creekside Ridge Drive 3*
Number of rooms: 125
Reservation Options:
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Also Known As:
Courtyard By Marriott Roseville Galleria Mall/Creekside Ridge Drive Hotel
Roseville Marriott
Roseville Courtyard

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