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“Worst hotel stay ever on Christmas Eve”

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SpringHill Suites by Marriott Sacramento Roseville
Ranked #8 of 18 Hotels in Roseville
Certificate of Excellence
Reviewed December 25, 2013

I'm so disappointed because I've stayed at spring hill in Vegas and it was 5 stars all the way. I am shocked by how poorly this location is set up and functions.

First of all, our bed was in a cove with one side right against a wall. So if you're a couple the only way one of you is getting out of bed is at the end of it or your partners side of the bed. This also means there is no nightstand for a second guest. Horribly laid out.

The bed was so uncomfortable I woke up with body aches and a migraine. There is not mattress cover and the fitted sheet came off while we were sleeping. Possible the worst mattress I've slept on in a hotel.

What's worse is how dirty it is. Being a Marriott concept, of all brands, there should be a standard of cleanliness by housekeeping. We wiped down the remote control due to it being flu season and what came off of it was disgusting. I've attached a picture of it.

The shower and bathroom have age to it, as does the couch. There is no pride in making this place as nice as it could be or living up to the Marriott standard it is synonymous with.

We come here often to see family and will not make this mistake again. If you can, stay at the Hyatt Place. Definitely not worth the money we spent and regret waking up Christmas morning feeling terrible from a poor night of sleep.

Stayed: December 2013
3  Thank SommGirlCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David H, General Manager at SpringHill Suites by Marriott Sacramento Roseville, responded to this reviewResponded December 31, 2013

Thank you for being our guest!

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Reviews (203)
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129 - 135 of 203 reviews

Reviewed December 16, 2013

I recently stayed at this property and all I can say is that this is the best Springhill Suites property that I have stayed at so far. Everything was perfect - from check-in to the room. The breakfast was not bad as well.

I had a minor issue in the room and it was resolved in the most professional manner I have ever encountered by a manager.

I will definitely stay here again if I am in the area.

  • Stayed: December 2013, traveled on business
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Thank Rajsngh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David H, General Manager at SpringHill Suites by Marriott Sacramento Roseville, responded to this reviewResponded December 31, 2013

Thank you for being our guest!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 15, 2013 via mobile

Stayed here for four nights last week on business. It's new and fresh, I loved the style and the colours. The room felt homely without being old fashioned. The breakfast was very basic but good enough considering it is included in the price. (When will American hotels use proper plates and cutlery and stop all the plastic waste?) It was a surprisingly quiet location. The gym and pool were miniature, but very clean. Lots of space for parking. Internet was free and fast enough.

Stayed: December 2013, traveled on business
Thank TheLight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David H, General Manager at SpringHill Suites by Marriott Sacramento Roseville, responded to this reviewResponded December 16, 2013

Thank you for being our guest!

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Reviewed November 30, 2013

Very contemporary hotel - LOVED the mirror in the bathroom/vanity - in fact took a picture of it so that when we redo our bathroom, I WANT ONE! Beds very comfy - the breakfast was very good. Quiet even though there was a soccer tournament/team booked there. Customer service was great! Only "fly in the ointment" was we booked through hotel.com and were eligible for an additional discount due to husband's employment with the federal gov't and they could not give us that additional discount. Otherwise, it was really a nice place!

  • Stayed: October 2013, traveled with family
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Thank sparksnv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David H, General Manager at SpringHill Suites by Marriott Sacramento Roseville, responded to this reviewResponded December 14, 2013

Thank you for being our guest! Come back and visit again!

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Reviewed November 1, 2013

This hotel ticks all the boxes. Its clean and the staff are professional and friendly. No restaurant or bar, but Chilies is a short walk across a well lit car park, so no worries there. My only complaint would be that the average rate is a little steep, even for California.
I will however be happy to return.

  • Stayed: October 2013, traveled on business
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Thank Peter P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David H, General Manager at SpringHill Suites by Marriott Sacramento Roseville, responded to this reviewResponded December 14, 2013

Thank you for being our guest!

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Reviewed October 17, 2013

Stayed recently for a work/family overnight trip. The room was immaculately clean and soundproof! I was initiall worried because we were right next door to a mechanics room, but did not hear any loud noises or disturbances from that room at any time during our stay. The pool was extremely small and there were children who kept jumping in and splashing the water all around the entire room. The jacuzzi was broken (bummer) and had tacky hazard tape all around it to keep people from attempting to enter. Extreme difficulty communicating with the staff who service/replinish the breakfast area. They were squabling amongst themselves over who should be servicing it and cleaning it because they had too much other work to do. I didn't think that was profesional to discuss so openly negatively in front of the hotel guests.

  • Stayed: October 2013, traveled on business
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5  Thank FairfieldSpikesFam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David H, General Manager at SpringHill Suites by Marriott Sacramento Roseville, responded to this reviewResponded December 14, 2013

Thank you for being our guest!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 13, 2013

Staying at this location for work and I've decided from now on I am going to use a scale to rate the towels at various Marriott's. The property is very nice with up to date comfortable rooms and new bedding. However the towels are a 4 on a scale from 1 to 10. Not sure why that is given its a Spring Hill Suites, buy they hurt my sensitive areas. Otherwise it's top notch like the staff. Plenty of shopping and eats around. The morning breakfast is good and when they have fresh fruit, it's the best.

Room Tip: High floor on the end. You can hear people bouncing around all over.
  • Stayed: October 2013, traveled on business
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Thank Steven P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Micael J, General Manager at SpringHill Suites by Marriott Sacramento Roseville, responded to this reviewResponded October 15, 2013

Hello Stephen P:
Thank you very much for sharing about your stay and I appreciate all of your comments about my property I'm glad you liked the upgraded breakfast, rooms, bedding, and for recognizing my "top notch" staff. As for the towels, I have good news for you, ...the textile industry recently became consolidated and pretty much all of the competition for towel manufactures were gobbled up by three companies domestically. The hotel industry's level of towel quality dropped without warning and Marriott immediately put manufacturing companies on notice. (Marriott tends to jump on these types of things right away). New towel standards were implemented and the manufacturers were held accountable. New and higher quality towels are just starting to be delivered and over the next few months, new plush towels will be replacing existing ones. I will look forward to your next stay and hearing how the new products compare. I sincerely hope to have you stay with us again in the future.
Sincerely,
Micael Jeffries, General Manager

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Additional Information about SpringHill Suites by Marriott Sacramento Roseville

Address: 10593 Fairway Dr, Roseville, CA 95678-3570
Phone Number:
Location: United States > California > Roseville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Roseville
#9 Family Hotel in Roseville
Price Range: $112 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites by Marriott Sacramento Roseville 3*
Number of rooms: 124
Official Description (provided by the hotel):
Welcome to the SpringHill Suites Sacramento Roseville, where our stylish and smartly designed suites are 25 percent larger than a comparably priced hotel room, giving you room to succeed. Located about 10 minutes northeast of Sacramento and within two hours of San Francisco and Lake Tahoe, you can enjoy day trips to ocean beaches, snow covered mountain peaks, or the breathtaking outdoors. Nestled together are the cities of Roseville, Rocklin and Lincoln where you can enjoy attractions at two regional shopping centers. The Westfield Galleria and the Fountains Lifestyle mall feature over 300 distinguished brand and boutique stores such as Nordstrom’s, Tiffany, and Louis Vuitton. Entertainment options abound with Thunder Valley Casino Resort, Golf Land Sun Splash Water Park, PGA quality golf courses and celebrity dining options. Near major corporations like Hewlett Packard, Oracle and State Farm Insurance, the SpringHill Suites Sacramento Roseville provides the service you deserve, the comfort you need, and the room to succeed. ... more   less 
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Also Known As:
Springhill Suites Sacramento Roseville Hotel Roseville
Springhill Suites Roseville

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