The hotel website says they're "pet friendly" and I can now see why. My girlfriend and I travel with our dog quite often. Usually, when a hotel is "pet friendly" there is a nominal fee associated with bringing your pup. This hotel charged $100 fee for one night! Supposedly, they do a deep clean on the room after every pet stay. If that's true, maybe it's a result of budget cuts...a way to get more revenue to pay their staff, because it didn't look like the place has been cleaned in a while. I guess they wait for a guy with a dog before they can hire the house cleaning staff. Anyway, we complained to the front desk manage, who basically said we should've read the fine print on the "fact sheet" to find the pet fee. Really? Who reads the fact sheet looking for added fees for the hotel?
The point is, this place is mediocre at best. It was dirty, there were noisy children running down the halls, and the location isn't that great at all. And, if you have a complaint, after several emails back and forth with several different people, you end up with the bottom line...they just don't care. Terrible customer service!
So, in short...if you still need/want to stay in this area and you like Marriott, stay at the Courtyard on Taylor Road. It's much nicer and the manager actually pretends to care about the customers.
Oh, and the pool is the size of a bathtub, the gym was very small and very hot, and the elevator should be shut down! Do yourself a favor..take the stairs.
- Official Description (provided by the hotel):
- Welcome to real living! The TownePlace Suites by Marriott is Roseville's newest hotel specifically built for the self sufficient, value-conscious, extended-stay guest. Every suite has functional space where you can balance work and life as you like, with the comfort, flexibility and affordability you require. Let us help you settle in so you can continue your routine while feeling like you are a part of the neighborhood. We are located just minutes away from major corporations such as Hewlett Packard, Oracle, State Farm Insurance, and within 35 minutes to Beale Air Force Base. ... more less
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- Also Known As:
- Towneplace Suites By Marriott Roseville Hotel Roseville