I visited BJ's for the first time for my future daughter in laws bachelorette party. We were told we couldn't make reservations but could call 30 minutes ahead. When we did, we were told no call ahead seating, we should of made a reservation. The manager did nothing to accommodate us, he was very errogant. I ordered my steak rare and it arrived well done. When I sent it back, they returned with a steak so raw, I couldn't cut it. They didn't comp my meal, or even try to fix it. We told them it was a special occasion, and they didn't even acknowledge it. My first experience will be my last. The hostesses and wait staff were unprofessional and rude. They acted like it was our fault.