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“Amazing customer service”

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Hampton Inn and Suites Roseville
Ranked #1 of 18 Hotels in Roseville
Certificate of Excellence
GreenLeadersBronze level
mckinney, tx
1 review
“Amazing customer service”
Reviewed May 29, 2014

I have been blown away by the superior customer service from every employee I have encountered here on my stay. Each staff memeber has gone above and beyond with any need I have required. Whether it was helping to give me additonal shower products, razor included, to an individual employee driving me to a restaurant. I am now on a first name basis with each staffer I have met. They have been nothing but kind, thoughtful, and accomodating. Ps, the beds were great and comfy too! I would stay here again without a moments hesitation. I will not ever forget how lovely I have been treated here at the Hampton Inn.

  • Stayed May 2014, traveled as a couple
    • Value
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Helpful?
Thank swgrace1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yalung M, General Manager at Hampton Inn and Suites Roseville, responded to this review, June 11, 2014
Dear swgrace1976,

Thank you so much for taking the time to leave us such a kind review.

We are so glad you enjoyed your stay and got to experience our special brand of "Hamptonality" that makes us the number one Hampton Inn & Suites in the entire state of California.
It is because our whole team sincerely wants every guest to have a perfect stay. We all want you to feel as if you are visiting our own home.

We look forward to seeing you on your next visit.

Thank you and Sincerely,
On behalf of the Management Team
Hampton Inn and Suites Roseville

T. J. Knight
Lead Night Auditor/Senior Guest Advocate
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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627 reviews from our community

Traveler rating
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    129
    26
    8
    4
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240
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
Anaheim, United States
1 review
Reviewed May 29, 2014

We had a wonderful stay with courteous, helpful staff, clean and comfortable room, and a great breakfast. Our requests for assistance were quickly met. For the afternoon and evening meals there are several restaurants nearby. We highly recommend this hotel to anyone looking to stay in the Roseville area.

  • Stayed May 2014, traveled with family
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    • Location
    • Sleep Quality
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Review collected in partnership with Hampton

Helpful?
Thank Debbie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yalung M, General Manager at Hampton Inn and Suites Roseville, responded to this review, June 11, 2014
Dear Debbie B,

Thank you so much for taking the time to leave us a review. We appreciate it very much.

We are glad you enjoyed your stay with us. Yes, we get many compliments on how comfortable our rooms are and our wonderful breakfast. We are happy you had that experience as well.

We look forward to seeing you on your next visit.

Thank you and Sincerely,
On behalf of the Management Team
Hampton Inn and Suites Roseville

T. J. Knight
Lead Night Auditor/Senior Guest Advocate
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Rafael, California
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 28, 2014

The hotel was very easy to access from the adjacent freeway, the staff were very friendly, courteous and when a small problem arose, it was handled by the excellent management team.
The property itself is showing signs of age and some room fixtures could use a re finish, but other than this cosmetic observation the hotel met / exceeded expectations.
When I am in the area again I will definitely stay here.

Room Tip: Due to the proximity of the freeway and generally busy traffic in the area, I asked for a room at th...
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  • Stayed March 2014, traveled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank xerxes100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yalung M, General Manager at Hampton Inn and Suites Roseville, responded to this review, June 11, 2014
Dear Xerxes100,

Thank you for taking the time to leave us a review.

We are glad you enjoyed your stay and our team.

Just to let you and all our guests know, we will be doing renovations this summer to update some of our property features.

Please let us know what we can do on your next visit to bring your review from a 4 to a 5.

We look forward to seeing you on your next visit.

Thank you and Sincerely on behalf of the
Hampton Inn & Suites Roseville
Management Team

T. J. Knight
Lead Night Auditor/Senior Guest Advocate
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 28, 2014

Within the last few years I have put all of my out of town guests here. Whether is be business or pleasure everyone is always pleased with the hotel.
In particular my family from Texas. We have never had anything but excellent service, We are actually on first name basis. I live here and stopped by the other day and they remembered my name as well as my mother and sister's name. Every front desk manager is friendly and Kristine is a sweetheart. (5 day stay this time). We especially like Savannah the hotel's breakfast manager. She went out of her way to accommodate us. My mother is 90 years old and she did everything to make her comfortable.
I just can't say enough about how much we like this hotel. I would never consider making reservations anywhere else. THANKS EVERYONE AT HAMPTON INN & SUITES

Room Tip: We like the suites
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Green Features: Excellent. Everything is so clean and fresh is a good word to use. We love the resourcefulness. They have complimentary stones for you take that have positive words written on them. You can save water by not having your linens changed daily.
  • Stayed May 2014, traveled with family
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    • Cleanliness
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Helpful?
Thank JanTurnerMoore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yalung M, General Manager at Hampton Inn and Suites Roseville, responded to this review, June 11, 2014
Dear Jan TurnerMoore,

Thank you for taking the time to leave us a review. It means so much to us.

We love our repeat guests and that you continue to send your friends, family and business associates here. Yes, Kristine and Savanna are both awesome. They certainly both will do everything in their power to make your stay as great as possible, as will the rest of our team.

We have enjoyed putting the empowerment stones out and seeing our guest enjoy them as well.

We look forward to seeing you on your next visit.

Thank you and Sincerely on behalf of the
Hampton Inn & Suites Roseville
Management Team

T. J. Knight
Lead Night Auditor/Senior Guest Advocate
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 23, 2014

After a long, tiring trip, it was so refreshing to be greater by a smiling, competent reservation agent. Kristine is a tremendous ambassador for Hampton and I would definitely stay here again as long as she is on duty. thank you for such a warm greeting

  • Stayed May 2014, traveled on business
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Helpful?
1 Thank Steve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yalung M, General Manager at Hampton Inn and Suites Roseville, responded to this review, June 11, 2014
Dear Steve S,

Thank you so much for your review.

We are happy you enjoyed your stay and got great service from Kristine. She is just one of the many awesome and inspiring members on our team. We hope you get to experience the same great level of service from all of our team members.

We look forward to seeing you on your next visit.

Thank you and Sincerely on behalf of the
Hampton Inn & Suites Roseville
Management Team

T. J. Knight
Lead Night Auditor/Senior Guest Advocate
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sonora, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 23, 2014

We are so glad we stayed here! We were greeted with professionalism, hot fresh baked cookies, refreshingly infused water and an invitingly clean atmosphere! All of the personnel at this establishment went out of their way to make sure that our stay was perfect! Our room was so clean and comfortable. We had all of the necessary amenities at our disposal. The room was quiet, immaculate, comfortable, and allowed for a relaxing and refreshing stay. We even received a free movie code on the television to enjoy a movie. After our great night's sleep, we went down for an amazing buffet breakfast to fuel our day. We felt safe and comfortable the entire stay. Our car was safe in a well lit up parking lot and so our entire stay was rejuvenating without any worries! We will stay here each time that we visit Roseville! Safe for the family, relaxing for couples and fun for everyone! So glad that we made the excellent decision to stay here at the Hampton Inn and Suites Roseville!

Room Tip: Our room was close to the elevator and it was still quiet.
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  • Stayed March 2014, traveled on business
    • Value
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Helpful?
1 Thank zacknabi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yalung M, General Manager at Hampton Inn and Suites Roseville, responded to this review, June 11, 2014
Dear zacknabi,

Thank you for your kind review. We appreciate it so much.

We are so glad you enjoyed your stay. Thank you for noticing that our team goes above and beyond. We never say "out of their way" here because there is almost nothing we can't or won't do for our guests because we sincerely want your stay to be perfect every time.

We look forward to seeing you on your next visit.

Thank you and Sincerely on behalf of the
Hampton Inn & Suites Roseville
Management Team

T. J. Knight
Lead Night Auditor/Senior Guest Advocate
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 23, 2014

The hotel was very neat, clean and quiet as others have said. The one thing that really stood out to me was the great customer service. I have been at Hilton Honors Diamond level for many years. This is one of the few times that I have felt like I had the Diamond treatment. Excellent customer service for sure!! I'll be back!!

Room Tip: Choose a suite if you would like the refrigerator and microwave.
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  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yalung M, General Manager at Hampton Inn and Suites Roseville, responded to this review, June 11, 2014
Dear David J,

Thank you so much for taking the time to leave us a response.

We are so glad you enjoyed your stay with us. Also to notice that we do indeed have top notch guests services. Our whole team strives to make every guest feel as if they were a guest in their own home. We are very lucky to have such a wonderful and caring team here.

We look forward to seeing you on your next visit.

Thank you and Sincerely on behalf of the
Hampton Inn & Suites Roseville
Management Team

T. J. Knight
Lead Night Auditor/Senior Guest Advocate
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn and Suites Roseville

Property: Hampton Inn and Suites Roseville
Address: 110 N Sunrise Ave, Roseville, CA 95661-2905
Phone Number:
Location: United States > California > Roseville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Roseville
#1 Business Hotel in Roseville
#1 Green Hotel in Roseville
#1 Romantic Hotel in Roseville
#1 Family Hotel in Roseville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn and Suites Roseville 2.5*
Number of rooms: 85
Official Description (provided by the hotel):
The Hampton Inn and Suites Roseville hotel is near the Westfield Galleria Mall, Golf Land Sunsplash, and Thunder Valley Casino. Our hotel is non-smoking, and we provide free breakfast, free WiFi, free parking, an outdoor pool, fitness room, business center, meeting space and a multi-lingual staff. Also, check out our newly-renovated lobby area. ... more   less 
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Also Known As:
Hampton Inn And Suites Roseville Hotel Roseville
Roseville Hampton Inn
Hampton Inn Roseville

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