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DoubleTree by Hilton Hotel Los Angeles - Rosemead
Ranked #1 of 12 Hotels in Rosemead
Reviewed February 12, 2014

It was great. I love double tree overall. I am very satisfied with my stay. I would recommend Double Tree hotel to anyone...whether business or leisure. I love the pool and fitness center. I love the beds too. Very good hotel.

  • Stayed: February 2014, traveled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Valerie I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim W, General Manager at DoubleTree by Hilton Hotel Los Angeles - Rosemead, responded to this reviewResponded February 13, 2014

Dear Valerie
Thank you for the great rating and the wonderful comments.

I have shared your feedback with the staff.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (618)
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452 - 458 of 618 reviews

Reviewed February 12, 2014

Nice hotel but the person next door was smoking and the smell came into my room. A little noise, I could hear people talking in the hall, the person next door coughing, people walking upstairs and water running.

  • Stayed: February 2014, traveled solo
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Review collected in partnership with DoubleTree by Hilton
Thank Virginia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim W, General Manager at DoubleTree by Hilton Hotel Los Angeles - Rosemead, responded to this reviewResponded February 13, 2014

Dear Virgina,
I am sorry you had to experience someone smoking in the room next door. We are a 100% smoke free hotel, as are all DoubleTree by Hilton hotels, and I am sure you were very frustrated. I have spoke with the housekeeping staff and trained them on ways to correct this issue in the future!

Thank you

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Reviewed February 10, 2014

this week they were remodeling the rooms and there were boxes everywhere and elevators being used for remodel. Great food from room service. cleaning service through out my personal cup for my drinks because cups in room were tiny....coffee machine not very hot.

  • Stayed: January 2014, traveled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Michael J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim W, General Manager at DoubleTree by Hilton Hotel Los Angeles - Rosemead, responded to this reviewResponded February 13, 2014

Dear Michael
Thank you for your feedback. I do apologize for the mess as we renovate and install the new furniture in the rooms. I have put a new coffee maker in the room where you stayed. We look forward to having you back soon!

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Reviewed January 27, 2014

I stay at Hilton hotels for five weeks straight. I travel a lot. Not only will I never stay here again but will be contacting corporate. The parking lot is about two miles away from the hotel entry and not only did I have to walk that every night in a very dimly lit parking lot but was not offered a ride by the hotel employee as they smiled and drove past. The hotel smells like mold and the rooms, hallways, and elevators are dirty. I haven't even gotten to the worst part. Upon check-in I gave hem my business Amex and not only did I find out that that card was charged after my stay but my personal Visa was charged that as well. I have contacted the hotel minimum 5 times and they stated that my refund (I was charged $700 on both cards) would take 48-72 hours to refund to my card. It is over 72 hours and still no refund. An e-mail was sent to the GM by the customer service number and I haven't heard one word. My bank account was overdrawn and I was unable to use my card for 2 days until I was paid. I will not stop complaining until I am either compensated or I have reached someone high enough at corporate that they will do something about the incompetence of the staff at this location. I spoke with Julie and Amanda at that location and both have been of no help and just past off this issue. Livid would not begin to describe how I feel.

  • Stayed: January 2014, traveled on business
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3  Thank Jill T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim W, General Manager at DoubleTree by Hilton Hotel Los Angeles - Rosemead, responded to this reviewResponded January 31, 2014

Dear Jill,
I want to apologize for the lack of response from the staff on you issue.

Please contact me directly at (323) 201-3451

Thank you

Tim

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Reviewed January 26, 2014

Knew this place was under remodel, but wanted to stay outside of the city. Early check in requested, but not available. Gave the clerk my cell to call when ready, never got a call, but a message on my home phone (discovered two days later). Costume contest going on, guests changing in lobby bathroom, very crowded. Front desk could not be bothered when asked what was going on.

  • Stayed: January 2014, traveled with friends
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Review collected in partnership with DoubleTree by Hilton
Thank Patricia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim W, General Manager at DoubleTree by Hilton Hotel Los Angeles - Rosemead, responded to this reviewResponded January 31, 2014

Dear Patricia,
I want to apologize for the difficulties you encountered during your recent stay with us. I have spoken directly with the front desk staff to ensure the issue is corrected in regards to your early check-in situation.

i look forward to seeing you back soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 24, 2014

I loved the curb service to and from my car late at night since I was in LA and not familiar with the area. As always the cookies are a favorite! Not to mention having a Macy's right across the street a large selection of restaurants close by.

  • Stayed: January 2014, traveled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Christy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim W, General Manager at DoubleTree by Hilton Hotel Los Angeles - Rosemead, responded to this reviewResponded January 31, 2014

Dear Christy,

Thank you for your great comments!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 14, 2014

The from desk ladies are very courteous and greet you a smile on their face. The room is clean and quiet. You can even catch up on movies. I ordered room service, it is awesome. Just a great experience. The only down is the parking. Since the hotel is being worked on. the parking is far. Although there is a van in which the security will pick you up from the parking and bring you to register.

  • Stayed: January 2014, traveled solo
    • Value
    • Location
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Review collected in partnership with DoubleTree by Hilton
Thank Rosalina C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim W, General Manager at DoubleTree by Hilton Hotel Los Angeles - Rosemead, responded to this reviewResponded January 16, 2014

Dear Rosalina

Thank you for your great comments. I am excited to hear you had a great stay. We are working hard to get the construction completed so that our parking can return to normal, but unfortunately we do need to block off some spaces to ensure safety for our guests. I look forward to having you come back and see us when we have everything completed.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Los Angeles - Rosemead

Address: 888 Montebello Blvd, Rosemead, CA 91770-4303
Phone Number:
Location: United States > California > Rosemead
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 12 Hotels in Rosemead
Price Range: $139 - $231 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — DoubleTree by Hilton Hotel Los Angeles - Rosemead 3*
Number of rooms: 145
Reservation Options:
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Also Known As:
Doubletree Los Angeles/Rosemead Hotel Rosemead

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