Hilton puts their name on THIS properrty?!?! This hotel is run down, dirty, outdated and obviously missing some management direction! In my opinion this is the worst Hilton property I have frequented!
I was scheduled to stay 4 nights and checked out after 2 nights! The ONLY reason I stayed the second night is I was promised by the front desk issues would be resolved and they weren't!
I asked for the GM two days in a row before 5:00 PM and was told BOTH times, he had left for the day and there was NO MANAGER on duty!! (Maybe that's where the problems begin!)
The room was dirty with papers and bottlecaps under the bed, the bathroom was gross (without getting into too much of a description), the restaurant had a stench (so I chose not to eat there) and the staff just generally appeared to have no direction but made lots of promises and excuses!
The hotel is run down and I was told renovation is scheduled within the next year! I understand this is not the Manager's fault. Point being, it appears no time soon will there be changes.
One front desk person made a comment that she can't help it if the GM doesn't read his messages/ complaints! (Obviously a communication issue!)
I see the GM responds to most of these complaints (on TripAdvisor) and continues to state that the aforementioned issues (from previously unhappy guests)...Hilton puts their name on THIS properrty?!?! This hotel is run down, dirty, outdated and obviously missing some management direction! In my opinion this is the worst Hilton property I have frequented!
I was scheduled to stay 4 nights and checked out after 2 nights! The ONLY reason I stayed the second night is I was promised by the front desk issues would be resolved and they weren't!
I asked for the GM two days in a row before 5:00 PM and was told BOTH times, he had left for the day and there was NO MANAGER on duty!! (Maybe that's where the problems begin!)
The room was dirty with papers and bottlecaps under the bed, the bathroom was gross (without getting into too much of a description), the restaurant had a stench (so I chose not to eat there) and the staff just generally appeared to have no direction but made lots of promises and excuses!
The hotel is run down and I was told renovation is scheduled within the next year! I understand this is not the Manager's fault. Point being, it appears no time soon will there be changes.
One front desk person made a comment that she can't help it if the GM doesn't read his messages/ complaints! (Obviously a communication issue!)
I see the GM responds to most of these complaints (on TripAdvisor) and continues to state that the aforementioned issues (from previously unhappy guests) are not the norm! But the complaints seem to be ongoing and very similar!
From the front desk (whom by the way NEVER say hello when you walk by as they are always busy talking to each other) to the housekeeping staff there just seems to be some missing training/ direction. I heard another guest comment that he has heard the GM state we will discuss this with the staff! However, the issue was recurring and still never fixed!
I will NOT stay here again! It's just too dirty and not a "friendly" environment! And there just seems to be an apathetic attitude!More
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